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Volvo tops in satisfaction survey

By SYF77 on 02 Jul 2011

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Volvo has finally proved that it can produce happy customers as it was announced that Volvo passed Mercedes-Benz to become only the second European automaker to take top honors in vehicle ownership satisfaction among German car owners since 2002. According to a J.D. Power and Associates study, the Swedish brand obtained a score of 841 out of 1,000, propelling it from the previous year’s 7th place to 1st place this year.

Mercedes-Benz was outshined by Volvo by a mere 2 points, obtaining 839 points. Mercedes-Benz had 838 points in 2010 and was the first European automaker to rank No. 1 in the annual survey. Toyota, Honda and Daihatsu also took top position in this study between 2002 and 2009. Below are the rest of the 2011 winners with their respective points:

3rd - Mazda (831)
4th - Mini (827)
5th - Honda (824)

Mercedes-Benz should not feel too disappointed as the C Class, E Class and M Class took top awards for the compact executive car, executive luxury car and SUV categories respectively. It should also be glad that arch rival BMW is not found in the top 5 positions [laugh]

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SYF77
Written by SYF77
I have been a car fanatic since 1989, when my father was changing our family car then to a Toyota Corolla 1.6 GL fitted with a Twin Cam 16 valve engine that was carburetor-fed, a big deal back in those days. The automobile technology and industry fascinates me and I hope to broadcast these interesting developments to everyone out there through this blog.



 
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