About a year ago, a number of VW cars fitted with the seven-speed dry clutch DSG experienced stalling problem in Singapore, due to a faulty mechatronics unit. VCS has since made a recall of the affected batch of vehicles and extended the gearbox warranty for two more years or up to 150,000km. Case closed for now but new issues have risen. Many owners of the seven-speed DSG equipped vehicles have experienced vibration when the car is shifting from first gear to second gear. According to owners who posted on VAGSG.com forum, feedback from VCS is that the clutch is the cause of the problem as it is not climatised for warmer climates, and the technicians are still working on a permanent solution. In addition, mechanical noises could be heard at times when the car is accelerating from a complete stop. An issue which I had personally encountered is a "chirping" noise when I step on the accelerator after a long drive. The service technician identified the water pump as the culprit and it was replaced with a new unit, which is supposedly redesigned. However, the noise came back about six months after the water pump's replacement. I have yet to file a service request.
It is timely that VCS appoints a GM to oversee aftersales matters. Chris Kelly is in a hot seat now, just like Mr Khaw Boon Wan after GE2011. Perhaps Chris should visit VAGSG.com forum occasionally to have a feel of the "ground" sentiments.