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Volkswagen Centre Singapore’s Chris Kelly will have his work cut out for him

By SYF77 on 15 Jul 2011

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I read from a recent issue of Carbuyer magazine that Volkswagen Centre Singapore (VCS) has appointed a new General Manager of Aftersales, Mr Chris Kelly. He is tasked with the responsibility of overseeing customers' needs from the time their vehicles are out of the showroom. Volkswagen is one of the fastest rising European brand in Singapore thanks to the narrowing price gap between Japanese cars and the European makes, as well as the company’s advanced technologies such as the TSI engine and DSG gearbox. With more VW owners, any manufacturing or design flaws will be heard louder than before.

About a year ago, a number of VW cars fitted with the seven-speed dry clutch DSG experienced stalling problem in Singapore, due to a faulty mechatronics unit. VCS has since made a recall of the affected batch of vehicles and extended the gearbox warranty for two more years or up to 150,000km. Case closed for now but new issues have risen. Many owners of the seven-speed DSG equipped vehicles have experienced vibration when the car is shifting from first gear to second gear. According to owners who posted on VAGSG.com forum, feedback from VCS is that the clutch is the cause of the problem as it is not climatised for warmer climates, and the technicians are still working on a permanent solution. In addition, mechanical noises could be heard at times when the car is accelerating from a complete stop. An issue which I had personally encountered is a "chirping" noise when I step on the accelerator after a long drive. The service technician identified the water pump as the culprit and it was replaced with a new unit, which is supposedly redesigned. However, the noise came back about six months after the water pump's replacement. I have yet to file a service request.

It is timely that VCS appoints a GM to oversee aftersales matters. Chris Kelly is in a hot seat now, just like Mr Khaw Boon Wan after GE2011. Perhaps Chris should visit VAGSG.com forum occasionally to have a feel of the "ground" sentiments.

advice, recall, discussions and 6 more...

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Written by SYF77
I have been a car fanatic since 1989, when my father was changing our family car then to a Toyota Corolla 1.6 GL fitted with a Twin Cam 16 valve engine that was carburetor-fed, a big deal back in those days. The automobile technology and industry fascinates me and I hope to broadcast these interesting developments to everyone out there through this blog.

  • 1
ER-3682 Jul 16 2011 03:15 PM
Look like Japanese cars still have much lesser problems.
Vwfanclub Jul 18 2011 04:10 PM
Great article. VW car owner's club in Singapore singapore volkswagen club
  • 1
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