Jump to content

MyCarForum Logo
Search
Magnifying glass

SEARCH

0

Cadillac named 2012 customer service champion

By SYF77 on 18 Mar 2012

Attached Image

Cadillac was named as a 2012 Customer Service Champion at the J.D. Power and Associates Customer Service Roundtable in Orlando, Florida. To qualify for inclusion, a company must excel within its own industry and stand out among leading brands in 20 major industries evaluated by J.D. Power.

Attached Image

The 2012 Champions were picked based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power's syndicated research in 2011. "We're in the midst of a mission to enhance every interaction a consumer has with Cadillac," said Kurt McNeil, vice president of Cadillac Sales and Service. "We are strongly committed to customer satisfaction, and appreciate this external confirmation of our efforts."

Earning this accolade is not without hard work. The American luxury carmaker has implemented changes to enhance that luxury customer experience. In addition, they have also conducted comprehensive experience training for dealership personnel and created an improved program of owner benefits called Cadillac Shield. The shield plan includes pre-paid scheduled maintenance, roadside assistance, OnStar and a myCadillac smart phone application, among many other various services. The Cadillac Shield program also covers the vehicle for 5 years and 100,000 miles on the powertrain, and 4 years and 50,000 miles bumper to bumper.

The award certainly serve to enhance Cadillac’s image as a customer service-oriented company as it prepares to launch an assault on the formidable BMW 3 Series with the all-new Cadillac ATS sports sedan.

awards, discussions, other news and 7 more...

Viewed: 794 times

Related Blog Posts
SYF77
Written by SYF77
I have been a car fanatic since 1989, when my father was changing our family car then to a Toyota Corolla 1.6 GL fitted with a Twin Cam 16 valve engine that was carburetor-fed, a big deal back in those days. The automobile technology and industry fascinates me and I hope to broadcast these interesting developments to everyone out there through this blog.



 
Car Makes

Please select a car make

Facebook Likes
   Featured Blog Post
Photo
The guide, while not mandatory, comes amid rising car complaints, mainly about defects. It is dev...
POPULAR BLOG POSTS
Photo
Taxi giant ComfortDelGro says it wants to simplify cab fares. That can only be good news, says ST...
Photo
Cars made up bulk of 44,303 revalidations last year, partly fuelled by high COE prices. It is exp...
Photo
The facelifted Hyundai Sonata has made it debut in South Korea. Still in its seventh generation,...
Photo
According to the Las Vegas Sun, as well as several other local outlets, two men died in a Lamborg...
Photo
Can Honda's complex hybrid supercar match the purity and focus of the legendary NSX-R? DriveT...
   Lifestyle Articles