TWM Warranty for PI cars Options

[Sheltie2306]

Hi forumers, just want to share an unpleasant experience, don’t know where to post it, so I guess this is probably the best place.

I bought a PI car recently, it comes with 5 years warranty provided by TWM: http://www.warranty.com.sg/index.aspx. From my understanding, most of the PI bundled this warranty package with their cars.

It’s very unfortunate that on the second week after collected the car, the ABS fault light turned on. Following TWM’s procedure, I sent the car to their workshop. They kept my car for one week to diagnose it, which I was without a car of the entire week. After that, they informed me that the ABS pump was faulty and need to be replaced. Beside the ABS fault, the car is normal, so I collected back my car and wait for them to get the replacement ABS pump.

After that, there’s totally no update from TWM workshop. I have to call them every now and then to ask for update. If I call their general line given the car number, no one knows what’s happening. I had to try to get to the particular supervisor that served me, and it’s really hard to get him. But after getting the particular supervisor, his reply is always waiting for part. He told me the car is a new model so it’s difficult to find the part. One month past and the same story goes. There’s no committed turnaround time in the warranty contract, so they can legally drag forever, there’s nothing much I can do.

Finally, I decided to check with my regular workshop and they found a new ABS pump within one day. The ABS pump is quite expensive (3k+). I totally understand by giving me the ABS pump, TWM will be making a lost for their warranty package (2k+). I did a search in the Internet, there are few posts of similar experience for expensive claim with TWM.

According to the selling point in their web sites, their warranty package is to guard against expensive repairs, but it seems that’s not the case.

As of this post, no update from TWM yet. I will update the post in case if they give me a positive answer, which I actually had given up with them.

That’s all I want to share, hope the information can be helpful to the fellow forumers.

This post has been edited by Sheltie2306: Jun 29 2011, 10:05 PM

[Ladykillerz]

thanks for sharing. :-)

[Passion]

What is TWM?

[ER-3682]

2 weeks old car ABS pump fail,Made in China car.????What lousy car is that.???

[Tigershark1976]

its common, even if you go to the AD, they will make you wait for a few weeks for a common parts like absorber, power steering pump... bear in mind that we are talking about some of the most commonly available car model in SG...

I have gave up on these s*ckers... they only care to earn your hard earn money from the servicings, but when problem comes, they will simply drag. i stop servicing my car with after the 1st 2 "free" servicing (foc on labour only) them cause i know that in long term, the so call "warranty" is actually the extra $$$ you paid for their ridiculars priced servicing package.... just imagine, if you are spending $150 more for each 10k servicing, how much are you paying for the so call 3/5 yrs warranty? the money you saved is enough to cover almost any damage if you know where to repair.

This post has been edited by Tigershark1976: Jun 29 2011, 10:37 PM

[Ladykillerz]

2 weeks old car ABS pump fail,Made in China car.????What lousy car is that.???

bro, there is such thing called the lemon car. =p

[Tigershark1976]

2 weeks old car ABS pump fail,Made in China car.????What lousy car is that.???

nothing suprising...my Vios MAF sensor kaput in less than 1 month....

[Passion]

Not true. I paid Borneo to service and they are very prompt to replace faulty parts once I feedback to them. They gave me a free battery when they tested my battery weak. All in the servicing package. I told them my steering rack faulty. They replaced one new one for me. I told them my side mirror faulty, also replace one. I can't see whether they replace or repair lah, but so long no issue I'm fine. And they don't charge me though. If you bring outside, spoil and you bring back. They may not honour and if you bring to workshop, they will tell you even more things spoil if you don't know them.

[Mike80]

bought a silver package 1 and a half years back..Thanks for ur input..Will not renew with them again..

[Ingenius]

thanks TS for sharing !

[Ingenius]

its common, even if you go to the AD, they will make you wait for a few weeks for a common parts like absorber, power steering pump... bear in mind that we are talking about some of the most commonly available car model in SG...

I have gave up on these s*ckers... they only care to earn your hard earn money from the servicings, but when problem comes, they will simply drag. i stop servicing my car with after the 1st 2 "free" servicing (foc on labour only) them cause i know that in long term, the so call "warranty" is actually the extra $$$ you paid for their ridiculars priced servicing package.... just imagine, if you are spending $150 more for each 10k servicing, how much are you paying for the so call 3/5 yrs warranty? the money you saved is enough to cover almost any damage if you know where to repair.

i have a one year old car and i always ask myself this question. do i need to send to AD for servicing in order to keep the warranty ? the additional amount one pays for servicing by AD, is not exactly a very big amount, yet is significant. i never seems to have the answer.

This post has been edited by Ingenius: Jun 30 2011, 12:26 AM

[Turbogoo]

Hi forumers, just want to share an unpleasant experience, don’t know where to post it, so I guess this is probably the best place.

I bought a PI car recently, it comes with 5 years warranty provided by TWM: http://www.warranty.com.sg/index.aspx. From my understanding, most of the PI bundled this warranty package with their cars.

It’s very unfortunate that on the second week after collected the car, the ABS fault light turned on. Following TWM’s procedure, I sent the car to their workshop. They kept my car for one week to diagnose it, which I was without a car of the entire week. After that, they informed me that the ABS pump was faulty and need to be replaced. Beside the ABS fault, the car is normal, so I collected back my car and wait for them to get the replacement ABS pump.

After that, there’s totally no update from TWM workshop. I have to call them every now and then to ask for update. If I call their general line given the car number, no one knows what’s happening. I had to try to get to the particular supervisor that served me, and it’s really hard to get him. But after getting the particular supervisor, his reply is always waiting for part. He told me the car is a new model so it’s difficult to find the part. One month past and the same story goes. There’s no committed turnaround time in the warranty contract, so they can legally drag forever, there’s nothing much I can do.

Finally, I decided to check with my regular workshop and they found a new ABS pump within one day. The ABS pump is quite expensive (3k+). I totally understand by giving me the ABS pump, TWM will be making a lost for their warranty package (2k+). I did a search in the Internet, there are few posts of similar experience for expensive claim with TWM.

According to the selling point in their web sites, their warranty package is to guard against expensive repairs, but it seems that’s not the case.

As of this post, no update from TWM yet. I will update the post in case if they give me a positive answer, which I actually had given up with them.

That’s all I want to share, hope the information can be helpful to the fellow forumers.

Yes, they like to keep your car for a LOOOONG time.

I gave up on them recently...on one occassion they even returned the car to me with the steering wheel not straight. Simple things like this cannot even do properly...what about the serious issues on the car

[Dec_allion]

I nv use TWM warranty for my PI car. I go straight to my regular WS from the 1st servicing.

[Patricklyb]

2 weeks old car ABS pump fail,Made in China car.????What lousy car is that.???

WHAT YOU PAY IS WHAT U GET!

[R_aquarii]

simple servicing take 2-3hrs!
i skipped a 10k km services with them due to rushing for time and they refuse to replace a faulty water pump and void my warranty

This post has been edited by R_aquarii: Jul 3 2011, 05:38 PM

[Cwk]

Hi forumers, just want to share an unpleasant experience, don’t know where to post it, so I guess this is probably the best place.

I bought a PI car recently, it comes with 5 years warranty provided by TWM: http://www.warranty.com.sg/index.aspx. From my understanding, most of the PI bundled this warranty package with their cars.

It’s very unfortunate that on the second week after collected the car, the ABS fault light turned on. Following TWM’s procedure, I sent the car to their workshop. They kept my car for one week to diagnose it, which I was without a car of the entire week. After that, they informed me that the ABS pump was faulty and need to be replaced. Beside the ABS fault, the car is normal, so I collected back my car and wait for them to get the replacement ABS pump.

After that, there’s totally no update from TWM workshop. I have to call them every now and then to ask for update. If I call their general line given the car number, no one knows what’s happening. I had to try to get to the particular supervisor that served me, and it’s really hard to get him. But after getting the particular supervisor, his reply is always waiting for part. He told me the car is a new model so it’s difficult to find the part. One month past and the same story goes. There’s no committed turnaround time in the warranty contract, so they can legally drag forever, there’s nothing much I can do.

Finally, I decided to check with my regular workshop and they found a new ABS pump within one day. The ABS pump is quite expensive (3k+). I totally understand by giving me the ABS pump, TWM will be making a lost for their warranty package (2k+). I did a search in the Internet, there are few posts of similar experience for expensive claim with TWM.

According to the selling point in their web sites, their warranty package is to guard against expensive repairs, but it seems that’s not the case.

As of this post, no update from TWM yet. I will update the post in case if they give me a positive answer, which I actually had given up with them.

That’s all I want to share, hope the information can be helpful to the fellow forumers.

You are not the only one. I think there are many many who are in the same shoes as you. Look at the hugh number of cars at the parking lot beside their workshop. Same strategy. Keep yr car for days, weeks. Wear you out so you take yr car elsewhere and pay for repair out of yr own pocket.

[Picanto]

What is TWM?

a car workshop

[Gingerdip]

You are not the only one. I think there are many many who are in the same shoes as you. Look at the hugh number of cars at the parking lot beside their workshop. Same strategy. Keep yr car for days, weeks. Wear you out so you take yr car elsewhere and pay for repair out of yr own pocket.

Omg, I m due to service my 2nd copen with twm soon. I hv warrenty with them, so far hv not claim anything.
We shud drum up more bad publicity so they will take this feedback seriously

[Chanwk]

Me too. Bought silver warranty with them when I bought a used cefiro. Thought it was not bad an idea to purchase warranty for my used cefiro in case any major parts "up lorry". Cefiro parts can be quite ex. Now i'm not sure if I would renew warranty with them when it expires.

[5936]

My also PI car. Fortunately they have own wksps.

managed to get FOC replacement for all 4 struts and front absorber bearings, and 1 x pwr window motor..