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301 replies to this topic | 196 praises

#301

Posted 26 January 2017 - 02:33 PM

Cttan456
  • Cttan456
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Sent my car to Vertex yesterday and collected on the same day.

 

Problem solved! 

 

The job description was computer diagnosis and clear error codes. Yep that solved the problem.

 

This was how my problem started. At first, the only problem I had was the gear shifting to neutral by itself while on 5th gear. I would be cruising on 5th and suddenly it would go to neutral. All the other gears worked fine. Sent to a transmission workshop and they changed the speed sensor. Problem solved but a new problem cropped up i.e. the car will jerk violently for a 3-4 seconds whenever I lift off the throttle on gear 1,2,3. Problem was intermittent. Went back to the workshop but they could not identify the problem. Went to Vertex to clear gearbox error codes and problem solved.

I think for this software problem, only Vertex has the equipment. Correct me if I am wrong and I hope I am wrong.

 

Labour charges was about $80 which included clearing of error codes and programming of remote locking key so that it worked again.

 

I also bought from Vertex a few stuffs that were missing from the car:

 

front seat-back plastic adjustment lever for $1.50 each

plastic ring surround for the door lock for $0.90 each

plastic pull knob for folding down rear seat back for $0.90 each

 

Had a pleasant experience at Vertex. 

The SA was friendly and attentive and we even had time for a chit chat. My car was parked in the open car park and when it was about to rain, he offered to drive my car to me into the indoor service area so that I needn't go into the rain. The receptionist also gave me a big stack of Ang Pow. Thumbs up!

 

Gong Xi Fa Cai :)))))

 

 

 

 


my car is new but boh power.  go up slope also very slow kena horn. hahahaha

 

see open lah

 

What car is yours? 


I am not sure the ECU calibration they are performing is the same as the ECU reset I did outside. It was to prevent the AMT from dropping gears during driving. Did you encounter similar problem?

 

I did the ECU reset for $50 then, How much is Vertex charging and how many days you need to leave it there?

I didn't encounter that problem. Can share with me which workshop did the ECU reset for you?  I wonder if its the same thing as what Vertex did. If they can also do it I'll go to them. My visit to Vertex was a very pleasant one but the only problem is need to book 2-3 weeks in advance. Other workshops usually can do this type of job on the spot


Edited by Cttan456, 26 January 2017 - 02:59 PM.


#302

Posted 26 January 2017 - 04:46 PM

Epr0mlse
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    Epr0mlse
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I didn't encounter that problem. Can share with me which workshop did the ECU reset for you?  I wonder if its the same thing as what Vertex did. If they can also do it I'll go to them. My visit to Vertex was a very pleasant one but the only problem is need to book 2-3 weeks in advance. Other workshops usually can do this type of job on the spot

Your problem is quite different. I am not sure if they are the same remedy. Probably Vertex has the latest firmware for troubleshooting.

 

Good that your car is fixed in time for CNY. Enjoy the long weekend!


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