Last Friday morning, I realised that something was wrong with my 08 Passat 1.8TSI's gearbox (only had 3rd Gear when driving forwards - No problem with Park, Neutral and Reverse). Even when I tried to change gear manually, or use a different mode, it still stayed in 3rd gear when driving (indicator is always 3).
Hence it was pretty sluggish off the line, and to maintain highway speeds, the engine was rather strained.
So, I drove straight to VW Service Centre.
At first, the receptionist said that a Master Technician needed to take a look at my car, and asked me to have a seat at the lounge. And around 9am, she came by and told me that the Master Technician was still with another car, and that I should leave my key with them, and that they would call me back when they found out what was wrong with my car.
I waited until 2pm Friday afternoon to call them, and that was when I realised that they had passed my "case" onto a Service Advisor.
When I finally spoke to the Service Advisor, he informed me that there was a queue of cars waiting for a Master Technician to take a look. He then advised me that my car could only be seen on Saturday at the earliest. I then requested that he call me once my car was seen and to update me on the situation.
Saturday morning came and went and after several missed calls, I finally managed to speak to my Service Advisor who apologetically informed me that my car had not been seen. He could not even indicate when my car could be seen, and that it is likelt to be Monday.
I called again this morning (monday) and he said he would call me back...
I called again in the afternoon... and he still hadn't stopped seeing his case load of incoming cars....
72+ hours (3 days) of cars and no one can tell me if anything is wrong with my car (or if it was just a temporary issue).
Are there so many VW cars at the workshop, or just so few technicians and mechanics?
Edited by BabyBlade, 31 October 2014 - 09:32 AM.