Jump to content

MyCarForum Logo
Search
Magnifying glass
  • Search this thread
  • Reply to this topic
1394 replies to this topic | 1,183 praises

#1

Posted 14 March 2011 - 02:13 PM

Presea
  • THREAD STARTER
  • Premium member
    Presea
    5th Gear
    The points of the user determines the rank. The higher the points, the higher the rank.
    Author Image
    The bar represents the rank and points of the user. The longer the bar, the higher the rank and points.
     
    Points:
    Points are accumulated from other users who Praise or Disliked this users' posts.
    1,450
      Joined: 18 September 2002
      Posts: 1,265
     

Last Friday morning, I realised that something was wrong with my 08 Passat 1.8TSI's gearbox (only had 3rd Gear when driving forwards - No problem with Park, Neutral and Reverse). Even when I tried to change gear manually, or use a different mode, it still stayed in 3rd gear when driving (indicator is always 3).

Hence it was pretty sluggish off the line, and to maintain highway speeds, the engine was rather strained.

So, I drove straight to VW Service Centre.

At first, the receptionist said that a Master Technician needed to take a look at my car, and asked me to have a seat at the lounge. And around 9am, she came by and told me that the Master Technician was still with another car, and that I should leave my key with them, and that they would call me back when they found out what was wrong with my car.

I waited until 2pm Friday afternoon to call them, and that was when I realised that they had passed my "case" onto a Service Advisor.

When I finally spoke to the Service Advisor, he informed me that there was a queue of cars waiting for a Master Technician to take a look. He then advised me that my car could only be seen on Saturday at the earliest. I then requested that he call me once my car was seen and to update me on the situation.

Saturday morning came and went and after several missed calls, I finally managed to speak to my Service Advisor who apologetically informed me that my car had not been seen. He could not even indicate when my car could be seen, and that it is likelt to be Monday.
I called again this morning (monday) and he said he would call me back...

I called again in the afternoon... and he still hadn't stopped seeing his case load of incoming cars....
72+ hours (3 days) of cars and no one can tell me if anything is wrong with my car (or if it was just a temporary issue).

Are there so many VW cars at the workshop, or just so few technicians and mechanics?


Edited by BabyBlade, 31 October 2014 - 09:32 AM.

Columbian78 and 1 Anonymous member praised this
2016-present Volkswagen Sharan
2008-2016 Volkswagen Passat
2007-2008 Honda Civic 2.0M
2001-2007 Nissan Presea 1.6M

#2

Posted 14 March 2011 - 02:47 PM

Sleepy-T
  • Sleepy-T
    NOS-ed
    The points of the user determines the rank. The higher the points, the higher the rank.
    Author Image
    The bar represents the rank and points of the user. The longer the bar, the higher the rank and points.
     
    Points:
    Points are accumulated from other users who Praise or Disliked this users' posts.
    12,278
      Joined: 11 November 2009
      Posts: 12,263
     

Last Friday morning, I realised that something was wrong with my 08 Passat 1.8TSI's gearbox (only had 3rd Gear when driving forwards - No problem with Park, Neutral and Reverse). Even when I tried to change gear manually, or use a different mode, it still stayed in 3rd gear when driving (indicator is always 3).

Hence it was pretty sluggish off the line, and to maintain highway speeds, the engine was rather strained.

So, I drove straight to VW Service Centre.

At first, the receptionist said that a Master Technician needed to take a look at my car, and asked me to have a seat at the lounge. And around 9am, she came by and told me that the Master Technician was still with another car, and that I should leave my key with them, and that they would call me back when they found out what was wrong with my car.

I waited until 2pm Friday afternoon to call them, and that was when I realised that they had passed my "case" onto a Service Advisor.

When I finally spoke to the Service Advisor, he informed me that there was a queue of cars waiting for a Master Technician to take a look. He then advised me that my car could only be seen on Saturday at the earliest. I then requested that he call me once my car was seen and to update me on the situation.

Saturday morning came and went and after several missed calls, I finally managed to speak to my Service Advisor who apologetically informed me that my car had not been seen. He could not even indicate when my car could be seen, and that it is likelt to be Monday.
I called again this morning (monday) and he said he would call me back...

I called again in the afternoon... and he still hadn't stopped seeing his case load of incoming cars....
72+ hours (3 days) of cars and no one can tell me if anything is wrong with my car (or if it was just a temporary issue).

Are there so many VW cars at the workshop, or just so few technicians and mechanics?

seen like ur SA is not doing his best to aid u, who ur SA?
did u call and ask for the Services Manager?
go make some noise with him laugh.gif

1 Anonymous member praised this
己所不欲 勿施于人

#3

Posted 14 March 2011 - 02:48 PM

Sleepy-T
  • Sleepy-T
    NOS-ed
    The points of the user determines the rank. The higher the points, the higher the rank.
    Author Image
    The bar represents the rank and points of the user. The longer the bar, the higher the rank and points.
     
    Points:
    Points are accumulated from other users who Praise or Disliked this users' posts.
    12,278
      Joined: 11 November 2009
      Posts: 12,263
     

Last Friday morning, I realised that something was wrong with my 08 Passat 1.8TSI's gearbox (only had 3rd Gear when driving forwards - No problem with Park, Neutral and Reverse). Even when I tried to change gear manually, or use a different mode, it still stayed in 3rd gear when driving (indicator is always 3).

Hence it was pretty sluggish off the line, and to maintain highway speeds, the engine was rather strained.

So, I drove straight to VW Service Centre.

At first, the receptionist said that a Master Technician needed to take a look at my car, and asked me to have a seat at the lounge. And around 9am, she came by and told me that the Master Technician was still with another car, and that I should leave my key with them, and that they would call me back when they found out what was wrong with my car.

I waited until 2pm Friday afternoon to call them, and that was when I realised that they had passed my "case" onto a Service Advisor.

When I finally spoke to the Service Advisor, he informed me that there was a queue of cars waiting for a Master Technician to take a look. He then advised me that my car could only be seen on Saturday at the earliest. I then requested that he call me once my car was seen and to update me on the situation.

Saturday morning came and went and after several missed calls, I finally managed to speak to my Service Advisor who apologetically informed me that my car had not been seen. He could not even indicate when my car could be seen, and that it is likelt to be Monday.
I called again this morning (monday) and he said he would call me back...

I called again in the afternoon... and he still hadn't stopped seeing his case load of incoming cars....
72+ hours (3 days) of cars and no one can tell me if anything is wrong with my car (or if it was just a temporary issue).

Are there so many VW cars at the workshop, or just so few technicians and mechanics?


btw heard that some master techs have resign becoz of frank shakehead.gif

己所不欲 勿施于人

#4

Posted 07 November 2011 - 10:36 PM

Shrek
  • Shrek
    2nd Gear
    The points of the user determines the rank. The higher the points, the higher the rank.
    Author Image
    The bar represents the rank and points of the user. The longer the bar, the higher the rank and points.
     
    Points:
    Points are accumulated from other users who Praise or Disliked this users' posts.
    104
      Joined: 02 January 2006
      Posts: 102
     
oh man. u are so nice. if i'm in your shoe. i will be demanding to speak to their Manager....
1 Anonymous member praised this

#5

Posted 07 February 2012 - 06:43 AM

Tploh
  • Tploh
    5th Gear
    The points of the user determines the rank. The higher the points, the higher the rank.
    Author Image
    The bar represents the rank and points of the user. The longer the bar, the higher the rank and points.
     
    Points:
    Points are accumulated from other users who Praise or Disliked this users' posts.
    2,262
      Joined: 17 March 2005
      Posts: 2,251
     
have you ever change your ATF before ?

my VW gearbox is "lifetime" ATF - means no need to change ATF. My mechanic told me, "either you change ATF or your change gearbox later." Which make sense to me, given the temperature and friction a gearbox has to function.
1 Anonymous member praised this

#6

Posted 07 February 2012 - 08:29 AM

0wnage
  • Premium member
    0wnage
    3rd Gear
    The points of the user determines the rank. The higher the points, the higher the rank.
    Author Image
    The bar represents the rank and points of the user. The longer the bar, the higher the rank and points.
     
    Points:
    Points are accumulated from other users who Praise or Disliked this users' posts.
    423
      Joined: 31 August 2011
      Posts: 364
     

Last Friday morning, I realised that something was wrong with my 08 Passat 1.8TSI's gearbox (only had 3rd Gear when driving forwards - No problem with Park, Neutral and Reverse). Even when I tried to change gear manually, or use a different mode, it still stayed in 3rd gear when driving (indicator is always 3).

Hence it was pretty sluggish off the line, and to maintain highway speeds, the engine was rather strained.

So, I drove straight to VW Service Centre.

At first, the receptionist said that a Master Technician needed to take a look at my car, and asked me to have a seat at the lounge. And around 9am, she came by and told me that the Master Technician was still with another car, and that I should leave my key with them, and that they would call me back when they found out what was wrong with my car.

I waited until 2pm Friday afternoon to call them, and that was when I realised that they had passed my "case" onto a Service Advisor.

When I finally spoke to the Service Advisor, he informed me that there was a queue of cars waiting for a Master Technician to take a look. He then advised me that my car could only be seen on Saturday at the earliest. I then requested that he call me once my car was seen and to update me on the situation.

Saturday morning came and went and after several missed calls, I finally managed to speak to my Service Advisor who apologetically informed me that my car had not been seen. He could not even indicate when my car could be seen, and that it is likelt to be Monday.
I called again this morning (monday) and he said he would call me back...

I called again in the afternoon... and he still hadn't stopped seeing his case load of incoming cars....
72+ hours (3 days) of cars and no one can tell me if anything is wrong with my car (or if it was just a temporary issue).

Are there so many VW cars at the workshop, or just so few technicians and mechanics?


Why am I not surprised? You'll probably have to wait a week to get your car checked.

#7

Posted 07 February 2012 - 08:58 AM

Yuan
  • Premium member
    Yuan
    2Fast2Furious
    The points of the user determines the rank. The higher the points, the higher the rank.
    Author Image
    The bar represents the rank and points of the user. The longer the bar, the higher the rank and points.
     
    Points:
    Points are accumulated from other users who Praise or Disliked this users' posts.
    28,648
      Joined: 12 December 2006
      Posts: 24,893
     

seen like ur SA is not doing his best to aid u, who ur SA?
did u call and ask for the Services Manager?
go make some noise with him laugh.gif


And get more warranty coverage, free servicing, free accessories and perhaps free installment payments laugh.gif laugh.gif
1 Anonymous member praised this
|1994|Legum Baccalaureus-Legum Magister|Financial Prudence|HDB|MedisaveApproveIntegratedPlan-Insurance|Manchester United FC|Genuine Original Equipment Manufacturer (OEM) Specifications-Parts-Accessories|Suzuki Swift GS|Mitsubishi Lancer CS 3|Volkswagen Golf MKVI|Audi A4B9|

#8

Posted 07 February 2012 - 09:00 AM

Nightsky
  • Nightsky
    4th Gear
    The points of the user determines the rank. The higher the points, the higher the rank.
    Author Image
    The bar represents the rank and points of the user. The longer the bar, the higher the rank and points.
     
    Points:
    Points are accumulated from other users who Praise or Disliked this users' posts.
    721
      Joined: 24 October 2010
      Posts: 701
     

Why am I not surprised? You'll probably have to wait a week to get your car checked.


May be the 7-Spd DSG failure, which may require yet another long downtime to replace the gearbox.. dizzy.gif
1 Anonymous member praised this

#9

Posted 07 February 2012 - 09:12 AM

Chpeck
  • Chpeck
    3rd Gear
    The points of the user determines the rank. The higher the points, the higher the rank.
    Author Image
    The bar represents the rank and points of the user. The longer the bar, the higher the rank and points.
     
    Points:
    Points are accumulated from other users who Praise or Disliked this users' posts.
    401
      Joined: 19 April 2011
      Posts: 394
     
Thanks for letting the world know the service quality there.
1 Anonymous member praised this

#10

Posted 07 February 2012 - 09:16 AM

Ckchong8
  • Premium member
    Ckchong8
    4th Gear
    The points of the user determines the rank. The higher the points, the higher the rank.
    Author Image
    The bar represents the rank and points of the user. The longer the bar, the higher the rank and points.
     
    Points:
    Points are accumulated from other users who Praise or Disliked this users' posts.
    632
      Joined: 06 August 2010
      Posts: 697
     

May be the 7-Spd DSG failure, which may require yet another long downtime to replace the gearbox.. dizzy.gif


Probably beyond his / her knowledge now consulting VW oversea expert .

#11

Posted 07 February 2012 - 09:22 AM

Anyname
  • Anyname
    Clutched
    The points of the user determines the rank. The higher the points, the higher the rank.
    Author Image
    The bar represents the rank and points of the user. The longer the bar, the higher the rank and points.
     
    Points:
    Points are accumulated from other users who Praise or Disliked this users' posts.
    46
      Joined: 21 December 2008
      Posts: 46
     
Well known problem with the dry pack 7speed DSG (I believe it' s 1.7 litre cap) probably mechantonic (electronic actuator) failure (next to the gearbox), need to order in. Common to Jetta, Golf (1.4 only), Sirrocco (1.4), TSI or TSI. Lucky you did not need a tow in. Read VASG threads which happens after about 20000km just before the mandatory DSG oil change which is why they they are giving you a 5 year waranty on the gearbox only.

Heard some people change their gearbox oil every 15000km to prolong do not know if it actually helps. Expect juddering especially when you have been sensitised to this particular situation.
My commiserations
1 Anonymous member praised this

#12

Posted 07 February 2012 - 09:47 AM

Kyrios
  • Kyrios
    Supercharged
    The points of the user determines the rank. The higher the points, the higher the rank.
    Author Image
    The bar represents the rank and points of the user. The longer the bar, the higher the rank and points.
     
    Points:
    Points are accumulated from other users who Praise or Disliked this users' posts.
    5,168
      Joined: 15 July 2010
      Posts: 2,962
     
aha...sell too many cars liao...just like our gahmen and smrt..now tearing at the seams..
1 Anonymous member praised this

#13

Posted 07 February 2012 - 10:02 AM

Cavajovi
  • Cavajovi
    Neutral Newbie
    The points of the user determines the rank. The higher the points, the higher the rank.
    Author Image
    The bar represents the rank and points of the user. The longer the bar, the higher the rank and points.
     
    Points:
    Points are accumulated from other users who Praise or Disliked this users' posts.
    19
      Joined: 12 November 2009
      Posts: 14
     
Hi Bro,

I had the same make with you. I don't know if this would help you.

The problem is that when you start your engine, try to wait wait for a few seconds before you shift. The software inside will lock your gear on 3rd if they sense something wrong. Sometimes when I am in a hurry, i would down shift too fast resulting in lock 3rd gear. All you need to do is either to shut down completely and restart or reset your ecu.

From experience, they cannot do much except to re-flash your trans.

I hope this is your solution.

Cheers
Sozo praised this

#14

Posted 07 February 2012 - 10:04 AM

Kenmical
  • Premium member
    Kenmical
    5th Gear
    The points of the user determines the rank. The higher the points, the higher the rank.
    Author Image
    The bar represents the rank and points of the user. The longer the bar, the higher the rank and points.
     
    Points:
    Points are accumulated from other users who Praise or Disliked this users' posts.
    1,164
      Joined: 11 April 2007
      Posts: 1,155
     
No wonder so many 1.4 TSI selling in used car market. lol

#15

Posted 07 February 2012 - 10:25 AM

Roh96
  • Roh96
    Supercharged
    The points of the user determines the rank. The higher the points, the higher the rank.
    Author Image
    The bar represents the rank and points of the user. The longer the bar, the higher the rank and points.
     
    Points:
    Points are accumulated from other users who Praise or Disliked this users' posts.
    5,714
      Joined: 28 June 2006
      Posts: 4,650
     
TS, i can sense your pain. Paying so much for a car and yet receive this type of service, this is totally unacceptable.

#16

Posted 07 February 2012 - 10:46 AM

Galantspeedz
  • Premium member
    Galantspeedz
    2Fast2Furious
    The points of the user determines the rank. The higher the points, the higher the rank.
    Author Image
    The bar represents the rank and points of the user. The longer the bar, the higher the rank and points.
     
    Points:
    Points are accumulated from other users who Praise or Disliked this users' posts.
    47,184
      Joined: 16 January 2006
      Posts: 41,146
     
ok... not gonna consider VW anymore..... make car until so complicated and wait few days just to have them look at my car? sheng jin bing
MCF PS3 Gang
MCF Hamsup Tiko Ranger

#17

Posted 07 February 2012 - 10:53 AM

Presea
  • THREAD STARTER
  • Premium member
    Presea
    5th Gear
    The points of the user determines the rank. The higher the points, the higher the rank.
    Author Image
    The bar represents the rank and points of the user. The longer the bar, the higher the rank and points.
     
    Points:
    Points are accumulated from other users who Praise or Disliked this users' posts.
    1,450
      Joined: 18 September 2002
      Posts: 1,265
     
Wow, this was from almost a year back.

For all: Mine is a 6AT, not a DSG.

The result after that was a 3 day wait for my car to be seen and then a 1.5 day troubleshooting which resulted in practically no actual diagnosis except perhaps reflashing the gearbox control unit.

Now 11 months later, my gearbox actually has a permanent issue which I've been living with for the past 2 months... the transmission "valve body" is not functioning properly, and when changing from 3-4, there will be a hesitation which will allow the revs to rise (if my foot is on the accelerator) and then it eventually changes gear with a shudder (high revs and gearchange is bad for an auto transmission). And in 5th and 6th gear, if I am still trying to accelerate, the gear seems to "pop out" (similar to my previous Presea manual gearbox), and then I am high revving in neutral... ...when the revs go down, the gear will engage back and I can continue my journey.

As such I have been driving less aggressively (lifting when the gear goes from 3rd to 4th) and slowly accelerating in higher gears; and the MOST POSITIVE thing to happen is that my Fuel Consumption has gone from 7.5km/L to over 10km/L biggrin.gif


Based on my research, a similar problem is occuring in the VW Beetle is USA that use the same gearbox, and they have subsequently increased the Warranty on the transmission with respect to the Valve Body issue to 7 years and/or 100,000 miles. They also put in place the 40,000mile servicing schedule for the gearbox since 2010.

The moral of the story is that there is no such thing as a "Lifetime Service-Free Transmission".
2016-present Volkswagen Sharan
2008-2016 Volkswagen Passat
2007-2008 Honda Civic 2.0M
2001-2007 Nissan Presea 1.6M

#18

Posted 07 February 2012 - 11:12 AM

Babyt
  • Babyt
    Turbocharged
    The points of the user determines the rank. The higher the points, the higher the rank.
    Author Image
    The bar represents the rank and points of the user. The longer the bar, the higher the rank and points.
     
    Points:
    Points are accumulated from other users who Praise or Disliked this users' posts.
    8,293
      Joined: 24 August 2007
      Posts: 7,822
     
so what car are u driving now?

#19

Posted 07 February 2012 - 11:19 AM

Presea
  • THREAD STARTER
  • Premium member
    Presea
    5th Gear
    The points of the user determines the rank. The higher the points, the higher the rank.
    Author Image
    The bar represents the rank and points of the user. The longer the bar, the higher the rank and points.
     
    Points:
    Points are accumulated from other users who Praise or Disliked this users' posts.
    1,450
      Joined: 18 September 2002
      Posts: 1,265
     
Just living with my problem, so it's still the Passat

Edited by Presea, 07 February 2012 - 11:19 AM.

2016-present Volkswagen Sharan
2008-2016 Volkswagen Passat
2007-2008 Honda Civic 2.0M
2001-2007 Nissan Presea 1.6M

#20

Posted 07 February 2012 - 12:58 PM

W210k
  • W210k
    5th Gear
    The points of the user determines the rank. The higher the points, the higher the rank.
    Author Image
    The bar represents the rank and points of the user. The longer the bar, the higher the rank and points.
     
    Points:
    Points are accumulated from other users who Praise or Disliked this users' posts.
    1,446
      Joined: 09 March 2002
      Posts: 1,399
     

Thanks for letting the world know the service quality there.

Or the lack thereof?
With all these DSG and mechatronics related problems surfacing, best to avoid VW till the problem is fully resolved.
Otherwise you'll be carrying the hot potato!!
V6 Quad-cam 24v 231 BHP RWD
IL-6 DOHC 24v 192 BHP x-Drive


Back to Volkswagen Auto Club  ·  Car Brands Top Reply to this topic



Related user reviews on sgCarMart.com

MeisterWerke Garage

MeisterWerke Garage  |  Rating   Submit Review

Reviewed by ACEKING099  |  Neutral Newbie

I happen to drove past toh guan and realize my car nissan Latio was near to servicing date. I saw this workshop on my left and i parked my car and ask for quote... The Price for their Motul Servicing was very attractive and the workshop staff was friendly. Thank you Team Meister » Read More

MeisterWerke Garage

MeisterWerke Garage  |  Rating   Submit Review

Reviewed by Knightrider7  |  2nd Gear

I recently did a full body colour change for my alfa romeo that I recently bought 2nd hand. I was recommended to this relatively new shop by a friend. Jeffery the shop manager was very professional and helpful. He suggested and went through with me different colours for my car. He also went through some cars on the internet so I could get a real feel for what my car wou... » Read More

Related Motor Directory search on sgCarMart.com : Huat Lee Batteries & Motor Service Pte Ltd, MeisterWerke Garage, Godspeed AutoTechnik


Quick Reply



Tags: gearbox, issues, problems and 2 more...

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users