Porker Turbocharged June 10, 2014 Share June 10, 2014 I've only ever flown SIA once - and it was the only airline to refuse me extra food when I asked... they offered my peanuts instead How does your peanuts taste? Salty? 😂😂😂 ↡ Advertisement 1 Link to post Share on other sites More sharing options...
Darryn Turbocharged June 10, 2014 Share June 10, 2014 If they say please and thank you to you, I don't think you have to pay more. That is strange, they always ask if I want extra food. Maybe I have hungry look when I see pretty air stewardess. Fortunately the air stewards never offered me their nuts. Perhaps I am fat...and they were just trying to help me? or perhaps the pretty lady was trying to tell me I needed bigger nuts? How does your peanuts taste? Salty? 😂😂😂 Hmmm....I not flexible enough to taste my own nuts 1 Link to post Share on other sites More sharing options...
Tigerwoods Turbocharged June 10, 2014 Share June 10, 2014 What if I just say : Ah Muay ar ... Kopi Siu Tai Zi Puay ! How much I pay ? 2 Link to post Share on other sites More sharing options...
Jman888 Moderator June 10, 2014 Share June 10, 2014 What if I just say : Ah Muay ar ... Kopi Siu Tai Zi Puay ! How much I pay ? you never say the magic words, still $5, however they won't charge you more for using hokkien 1 Link to post Share on other sites More sharing options...
Tianmo Hypersonic June 10, 2014 Share June 10, 2014 that is very unkind if no nice no need pay.....that will be very unkind......to themselves you know..... What if I just say : Ah Muay ar ... Kopi Siu Tai Zi Puay ! How much I pay ? $5.....lol 2 Link to post Share on other sites More sharing options...
Tigerwoods Turbocharged June 10, 2014 Share June 10, 2014 you never say the magic words, still $5, however they won't charge you more for using hokkien Then I shall say : Kon nichiwa, Kōhī Siu Tai de onegaishimasu, Domo Arigatou Gozaimasu. 2 Link to post Share on other sites More sharing options...
Ktglfc Hypersonic June 10, 2014 Share June 10, 2014 I only have this to say: Kindness comes from one's upbringing, that cultivate one's own inner behaviour, thinking and actions :) 4 Link to post Share on other sites More sharing options...
Darryn Turbocharged June 10, 2014 Share June 10, 2014 I only have this to say: Kindness comes from one's upbringing, that cultivate one's own inner behaviour, thinking and actions :) Very Zen... 2 Link to post Share on other sites More sharing options...
Carnoob Supercharged June 10, 2014 Share June 10, 2014 Kindness and Graciousness cannot be bought by a cup of coffee... This exercise is already lopsided towards the service party but that's not the point. It should be from the heart, superficial kindness is not going to last... 6 Link to post Share on other sites More sharing options...
2BDriver Hypersonic June 10, 2014 Share June 10, 2014 the one thing most people forget - You cannot control how others behave, you can only control your own actions and reactions. Many people also don't understand what I think of as cosmic magnetic forces - you attract to yourself the service you expect in the proportion to how you behave... behave like a "bad customer" you will get treated badly, appreciate the service - you will get appreciative service Focus on the bad, the bad will happen to you Enjoy the good, good things will come your way... it sounds really corny, but for me - it really does seem to work this way. I very very seldom experience bad service, or service that upsets me At Wai-O-Tapu ticket counter, I presented my tour operator ticket confirmation email note to the Moari lady inside the counter, she took a look and continue to checking her monitor screen for more than 15 minutes. We waited until 8:50am. 10 minutes before guided tour starts at 9:00am. I politely asked her...Madame, when can I have the admission tickets ? She answered, Finance is not open yet, need to clarify with them about our pre-paid tickets for issuance. I pleaded with her politely again, please allow us admission soon because the guided tour is starting at 9:00am. If you do concern any dispute about my pre-paid ticketing status, then I will leave my passport with you and collect on my return for further clarification of payment. She shocked me with her bland answer......"I don't care !" I was like and quickly took my wife to seek help with another "white" lady at the entrance with all my pre-paid confirmation note and explainations, she call for the in-house tour guide and lead us into the tourist meeting point for the tour to commence. During the walking tour, I called local tour operator Mr.Christ Cameron to clarify with him about my pre-paid tickets for 2 pax at Wai-O-Tapu, he got extremely mad with this matter and immediately apologised on her behalf about this mistake, Christ promised me he'll get into the bottom of it, keep repeating it will never happen again after this inccident. On my second last day of our tour at Christchurch, I received a email from Mr.Christ Cameron notifying the maori lady had been TERMINATED by Wai-O-Tapu management. In one way of another, we felt very sorry with her due to indirectly caused her losing job in such trivial misunderstanding. My conclusion in above episode, everyone must perform good communication skills and job professionalism when you are dealing with another human being, the offended one maybe forgiving but others would bring the wrong doing into the Top Level seeking improvements and justice. Then I shall say : Kon nichiwa, Kōhī Siu Tai de onegaishimasu, Domo Arigatou Gozaimasu. Jee poon kia ! 1 Link to post Share on other sites More sharing options...
Darryn Turbocharged June 10, 2014 Share June 10, 2014 At Wai-O-Tapu ticket counter, I presented my tour operator ticket confirmation email note to the Moari lady inside the counter, she took a look and continue to checking her monitor screen for more than 15 minutes. We waited until 8:50am. 10 minutes before guided tour starts at 9:00am. I politely asked her...Madame, when can I have the admission tickets ? She answered, Finance is not open yet, need to clarify with them about our pre-paid tickets for issuance. I pleaded with her politely again, please allow us admission soon because the guided tour is starting at 9:00am. If you do concern any dispute about my pre-paid ticketing status, then I will leave my passport with you and collect on my return for further clarification of payment. She shocked me with her bland answer......"I don't care !" I was like and quickly took my wife to seek help with another "white" lady at the entrance with all my pre-paid confirmation note and explainations, she call for the in-house tour guide and lead us into the tourist meeting point for the tour to commence. During the walking tour, I called local tour operator Mr.Christ Cameron to clarify with him about my pre-paid tickets for 2 pax at Wai-O-Tapu, he got extremely mad with this matter and immediately apologised on her behalf about this mistake, Christ promised me he'll get into the bottom of it, keep repeating it will never happen again after this inccident. On my second last day of our tour at Christchurch, I received a email from Mr.Christ Cameron notifying the maori lady had been TERMINATED by Wai-O-Tapu management. In one way of another, we felt very sorry with her due to indirectly caused her losing job in such trivial misunderstanding. My conclusion in above episode, everyone must perform good communication skills and job professionalism when you are dealing with another human being, the offended one maybe forgiving but others would bring the wrong doing into the Top Level seeking improvements and justice. Jee poon kia ! It is disappointing that you got such poor service - even if I am not in charge of training etc for Wai-O-Tapu, it still grieves me that you were not properly taken care of. But a few things that I can GUARANTEE you of (because I used to be in charge of staff in NZ in a service organisation) 1. Your complaint DID NOT lead directly to her firing - it may have been the straw that broke the camel's back, but if she has been terminated, it is because there have been multiple other complaints about her attitude / service 2. Most companies, and especially tourist organisations, have strong training programmes for things like customer service - heck, even when I managed a petrol kiosk - better service than this was expected, and specific training was required 3. In NZ, whether Maori or White, you would not expect "different" levels of service / attitude etc - it really is not like that 4. How as the tour? Wai-O-Tapu have got a pretty good reputation from what I hear 2 Link to post Share on other sites More sharing options...
Jman888 Moderator June 10, 2014 Share June 10, 2014 (edited) Kindness and Graciousness cannot be bought by a cup of coffee... This exercise is already lopsided towards the service party but that's not the point. It should be from the heart, superficial kindness is not going to last... I tell you what they can get out of this campaign.... If the coffee is good, with the words of mouth their business will be so good that the staff cannot cope and probably get frustrated, they probably lose their cool and be less gracious than the customer. If the coffee is not good, even free people will still say "thanks but no thank!" Edited June 10, 2014 by Jman888 Link to post Share on other sites More sharing options...
2BDriver Hypersonic June 10, 2014 Share June 10, 2014 It is disappointing that you got such poor service - even if I am not in charge of training etc for Wai-O-Tapu, it still grieves me that you were not properly taken care of. But a few things that I can GUARANTEE you of (because I used to be in charge of staff in NZ in a service organisation) 1. Your complaint DID NOT lead directly to her firing - it may have been the straw that broke the camel's back, but if she has been terminated, it is because there have been multiple other complaints about her attitude / service 2. Most companies, and especially tourist organisations, have strong training programmes for things like customer service - heck, even when I managed a petrol kiosk - better service than this was expected, and specific training was required 3. In NZ, whether Maori or White, you would not expect "different" levels of service / attitude etc - it really is not like that 4. How as the tour? Wai-O-Tapu have got a pretty good reputation from what I hear I am not pulling your legs , we are deeply impressed with New Zealanders Receptions at Motels, Restaurants and Tourist Visiting Places , unlike the OZ showing colour bars :angry: 1 Link to post Share on other sites More sharing options...
Vid Hypersonic June 10, 2014 Share June 10, 2014 I go kopi tiam I just say "eh, kopi zit buay" I only need to pay $1.20 That place say so many things to say and still need to pay $2 3 Link to post Share on other sites More sharing options...
Darryn Turbocharged June 10, 2014 Share June 10, 2014 I am not pulling your legs , we are deeply impressed with New Zealanders Receptions at Motels, Restaurants and Tourist Visiting Places , unlike the OZ showing colour bars :angry: Good - Not to say is perfect of course, but from everything I have seen and heard there is less racism in NZ than Oz.... 1 Link to post Share on other sites More sharing options...
Super7 Turbocharged June 10, 2014 Share June 10, 2014 Kindness and Graciousness cannot be bought by a cup of coffee... This exercise is already lopsided towards the service party but that's not the point. It should be from the heart, superficial kindness is not going to last... Must go check out the Tibetants (most happy people in the world) if their happy hearts produce good service outwardly!!! 2 Link to post Share on other sites More sharing options...
Super7 Turbocharged June 10, 2014 Share June 10, 2014 (edited) What if I just say : Ah Muay ar ... Kopi Siu Tai Zi Puay ! How much I pay ? Should just say: Lang lui (pretty girl), gum yak ho lang wor (today very pretty wor), zing pui kopi leh yam lah (make a cup kopi come drink lah) hahahaha Edited June 10, 2014 by Super7 Link to post Share on other sites More sharing options...
Super7 Turbocharged June 10, 2014 Share June 10, 2014 Life is profoundly influenced by our thoughts, our emotion. What we spread will comes around one day. Have you done a good deed today? Here's a short example. If bowing three times japanise style gives me free kopi, i will do it every morning ↡ Advertisement 2 Link to post Share on other sites More sharing options...
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