Jman888 Moderator July 12, 2012 Share July 12, 2012 which is chicken and which is egg ?? [:/] What is wrong with service in Singapore? by Daven Wu inSing.com - 10 July 2012 12:13 PM They ↡ Advertisement Link to post Share on other sites More sharing options...
Hondacub777 6th Gear July 12, 2012 Share July 12, 2012 Singaporeans always complained abt the services they received,but they didn't realize that their own farking attitude is that I spend $$$ I shld be treated like a king mindset.Ive seen how diners treat these wait staff and some of them are really nasty Link to post Share on other sites More sharing options...
Jman888 Moderator July 12, 2012 Author Share July 12, 2012 (edited) Singaporeans always complained abt the services they received,but they didn't realize that their own farking attitude is that I spend $$$ I shld be treated like a king mindset.Ive seen how diners treat these wait staff and some of them are really nasty some on them even punch an old auntie [:(] food and beverage business is a difficult one. 'It's hard to hold onto staff and keep them motivated as it's so easy for them to get jaded and discouraged. The customers can be difficult, the hours long, the compensation is poor, it Edited July 12, 2012 by Jman888 Link to post Share on other sites More sharing options...
13177 Supersonic July 12, 2012 Share July 12, 2012 So the person who is complaining is sinkaporean. If yes, no wonder service industry now all influx of FTs!? Link to post Share on other sites More sharing options...
Kangadrool Supersonic July 12, 2012 Share July 12, 2012 some on them even punch an old auntie [:(] food and beverage business is a difficult one. 'It's hard to hold onto staff and keep them motivated as it's so easy for them to get jaded and discouraged. The customers can be difficult, the hours long, the compensation is poor, it Link to post Share on other sites More sharing options...
Liping24cn Clutched July 12, 2012 Share July 12, 2012 (edited) So this complainer is complaining about Foreigner waitstaff. Foreign waitstaff who are rude and useless? Many food outlets managers are also foreigners now. Seems like foreigners service is also not much better! No wonder letter writer is writing in to complain. Come one loh.....at $1100..... Transport already $200, another $300 for housing. Left $600 to eat and save and live. Possible? Of course even foreign waitstaff are not able to accept such low pay after staying in Singapore for a while, thus the high turnover rate. Then whats the point of hiring foreigner waitstaff, to spoil the restaurant name and service. Sad state of affair here. Not to sound like Marie Antoinette, but $1,100 a month doesn Edited July 12, 2012 by Liping24cn Link to post Share on other sites More sharing options...
Kangadrool Supersonic July 12, 2012 Share July 12, 2012 I think sometimes the business owners have to be more creative. Some restaurants don't have jug of plain water on table, need to hassle the waiter just for plain water. Make diners pay at the exit rather than have waiter walking to and fro (min 5 times) just to get the bill and payment done. The lists go on and on....... and the business owners can continue to get away with it 'cos can still continue to import FT/FWs freely even today.... Link to post Share on other sites More sharing options...
Seaweed 1st Gear July 12, 2012 Share July 12, 2012 the partial solution...ask the restaurant owner to give up his maseeeraati....and instead settle with a bbbmmwww....give the 7% service charge back to those who deserve it...want to employ FT...no problem...just make sure I can understand what he/she is talking...and he/she understand what I am talking because my england not very powerderful !!! [laugh] ya...then then then...people will always come up with this reason...and that reason....!!! Link to post Share on other sites More sharing options...
Kangadrool Supersonic July 12, 2012 Share July 12, 2012 Not happy? Can always cook and eat at home, eat at less expensive eating house......... Let these money-sucking posh restaurants in the malls die a natural death. Link to post Share on other sites More sharing options...
Darryn Turbocharged July 12, 2012 Share July 12, 2012 We mostly get pretty good service at restaurants and stuff. Another complaint that I'll add - people invariably never understand my accent. Luckily with a chatty and friendly wifey this is overcome. We always always always do please and thank you - and if we want something we ASK (no demand or assume). A lot of times we also get stuff for ourselves if it is visible (eg: extra bowls for the soup, spoons etc). Link to post Share on other sites More sharing options...
Mockngbrd Supersonic July 12, 2012 Share July 12, 2012 (edited) Nothing wrong with the service what... there isn't any in the first place how to be wrong As if the work isn’t already backbreaking enough, the customers can be evil. At the severe risk of over-generalisation, the Singaporeans I served were rude and patronizing. The nicest bunch I encountered were the ex-pats. Almost without exception, the Americans, British and Australian tables I served would look me in the eye and engage in animated conversations. They made requests with smiles and reciprocated with, ‘Thank you!’ This part was true when i was a part-time waiter during my schooldays. The angmors were alot easier to serve then non-angmors, locals/non locals alike. But it's also sad that why we demand good service? because knn prices for eating out is now so high. higher price = higher expectations. Edited July 12, 2012 by Mockngbrd Link to post Share on other sites More sharing options...
Galantspeedz Turbocharged July 12, 2012 Share July 12, 2012 we should follow china... complain only the service person will get money deducted from his salary..... hit them where it hurt most...... and service will improve Link to post Share on other sites More sharing options...
Throttle2 Supersonic July 12, 2012 Share July 12, 2012 I think it would be fairer if the service charge of 10% goes to the waiters. Link to post Share on other sites More sharing options...
Darryn Turbocharged July 12, 2012 Share July 12, 2012 we should follow china... complain only the service person will get money deducted from his salary..... hit them where it hurt most...... and service will improve This is a very Singaporean way of thinking and is part of the problem with service standards - It's always their fault - we never need to look at how we might be contributing to the problems Link to post Share on other sites More sharing options...
Mockngbrd Supersonic July 12, 2012 Share July 12, 2012 I think it would be fairer if the service charge of 10% goes to the waiters. that i agree. but i also kenna really kns wait staff before. Most recently at MARMALADE PANTRY@ION ORCHARD. Wait staff took my order, then after waiting almost 30 mins, he came back and asked to confirm the order and he got the orders wrong. Which imo meant our orders were not taken. I wanted to leave but gf wanted to eat their pasta. So in the end waiting almost an hour for food. I made them remove the service charge from the bill which they did without question. But i will not step back in again. Link to post Share on other sites More sharing options...
Galantspeedz Turbocharged July 12, 2012 Share July 12, 2012 This is a very Singaporean way of thinking and is part of the problem with service standards - It's always their fault - we never need to look at how we might be contributing to the problems i am just stating the way looking to improve service standard... though i agree customers have to do their part but that does not necessarily means the service staff will do their part... Link to post Share on other sites More sharing options...
Jamesc Hypersonic July 12, 2012 Share July 12, 2012 If people want good service they just need to go to the right restaurants. The ones with young gals in japanes uniforms who always say "Yes Master" seen to have a good reputation for service. I think we need to get more Japanese and Korea syt. Now that's real foreign talent! Link to post Share on other sites More sharing options...
Tigerwoods Turbocharged July 12, 2012 Share July 12, 2012 I think it would be fairer if the service charge of 10% goes to the waiters. Agree totally. this money should be distributed evenly to all employees, the boss gets nothing. ↡ Advertisement Link to post Share on other sites More sharing options...
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