some WS charge diagnosis/checking fee. i been to motor aire in sin ming to check on my air con. just a simple 5 min check and they want to charge me $40.
if check already dun let them service, have to pay $40 checking fee.
of course, there wil be supporters that say WS also need to make a living etc...
but back to the point, what type of diagnosis check is chargable in this industry?
We think it's only fair to pay for the diagnosis check when a OBD machine is used to determine any fault code, if not any diagnosis should be just complimentary. For DM, we don't charge for any Air Con problems diagnosis. We will carefully relate problems faced and rectifications repairs will be recommended to our customers. Repair cost will able to be given and no hidden cost at the end of any repair works.
Many workshops had invested in the OBD (stands for On-Board Diagnostic) Machine and it's not cheap, so in order to be fair to them, whenever they use it for any customers to determine or rectify any fault code, they might want to collect a Diagnosis Fees - it's just the same as a medical Practitioner collecting consultation fees.
Workshops need to protect themselves and have the rights to collect any diagnostics fees if they are able to determine the fault of a problematic vehicle, be it how long it takes; even if it's just a 5 min job. Always remember that they spent thousands to get the OBD machine in order to serve you professionally.
Hint : Always check for cost concern if any OBD checks will to be performed. It's only fair for you to pay a Diagnosis check fees at a reasonable rate for the service. If they wanted to charge you without upfront telling you, THEN you might want to have a debate in such situations.
Edited by DMSG, 13 December 2013 - 07:44 AM.