WhyMobile's mission is to create an honest and exciting way to shop for electronic gadgets in the comfort of your own home.
Established since 2004, WhyMobile Pte Ltd (formerly WhyMobile Telecommunications (Singapore) LLP) is an IDA licensed retailer of new and used mobile phones in Singapore.
It started in late 2003 when four mobile phone enthusiasts got together after being scammed at neighborhood retail stores. They were usually being quoted unbelievably low prices only to find that the phones sold to them had items removed, or were to be further subjected to sales taxes (GST).
After having found out from IRAS that all GST registered traders are to display their GST registration number in tax invoices and quote GST-inclusive prices upfront, they were frustrated and decided to create an honest business of their own.
By Q1 2004, WhyMobile's first website was launched. Subsequently in Q2 2004, we opened our first physical retail outlet in a small push cart outside Plaza Singapura to serve as a convenient collection point for our customers. After several months of bustling business, a facelift was given to the website in Q3 2004.
By Q2 2005, we were asked to leave the kiosk at Plaza Singapura as they were to be demolished and rebuilt into an event space. We then moved to our current location in Far East Plaza and are here to stay.
Our easy-to-navigate virtual store, no gimmicks policy, extremely competitive prices, wide range of products, door-to-door delivery and excellent customer service is our winning strategy that has captured the hearts of our customers all over the world.
WhyMobile believes in creating value through competitive pricing. Stores generally mark up their prices by a substantial amount to buffer for charges incurred by electronic payments. In order to keep our costs low, we do not buffer these charges and transfer them only to those who opt to use electronic payment methods.
Trade-In & Buy-Back Prices
Buy back is a scheme for customers to sell brand new phones to us for cash , especially if they do not need the phone after a recontract.
If the phone was purchased from a telco , the original telco receipt is required.
Prices are based on phones in sealed condition with an undated warranty card .
$10 - $20 will be deducted for unsealed set .
$10 will also be deducted if warranty card is dated .
*Prices are subjected to change at any time during the day .
Trade-in values are only approximate valuations . The actual value of your trade-in will depend on it’s physical condition , original accessories ( including memory cards ) , remaining manufacturer’s warranty ( if any ) and original packaging . So do not throw them away !
To obtain an accurate quote for your phone , please bring the entire set to our store for a trade-in analysis .
*Prices are subjected to change at any time during the day . We do not accept damaged or defective devices .
No Refund / Exchange Policy
While WhyMobile will do our best to ensure that your purchases are free from defects , we would like our customers to note that we DO NOT have any refund or 7-days exchange policy .
We will only exchange new products dead on arrival ( DOA ) at our store . Once it has left the store , we cannot honour any refunds or exchanges .
We highly recommend that our customers test their phones thoroughly before leaving the store . This includes making a call , sending an SMS , taking a photo and clicking all buttons .
Faults identified after purchase should be brought to the respective manufacturers for warranty claims ( where applicable ) .
Mondays to Saturdays : 1pm to 9pm
Sundays / Public Holidays : 1pm to 8pm
Open on most Public Holidays except for Chinese New Year
Address: 14 Scotts Road, #03-126, Far East Plaza, Singapore 228213
Note : We do not maintain much inventory in our store . Customers are advised to call our store for stock availability before visiting our store to avoid disappointment .