Achtung 6th Gear June 9, 2014 Share June 9, 2014 Does that mean Skoda is as sh*tty? "I WAS not surprised to read about Volkswagen receiving complaints about defective parts ("Volkswagen tops list of complaints about new cars"; May 31). With more Volkswagen cars on the road, I cannot comprehend how defects could have slipped through the cracks, with German technology renowned for its precision and attention to detail. I drive a Volkswagen Polo and had to haul it back to the workshop twice in the first two months after I bought it. The first incident - loud rumbling noises - occurred just two days after I collected my car. I was informed after a thorough inspection that its front suspension was loose. Two months later, I experienced a sudden braking force while driving on the expressway. I had to steer the car away from the divider to avoid an accident, damaging the rims and wheels when they hit a short kerb. When I filed the incident report with Volkswagen, the manager who handled my case told me repeatedly to "touch my heart to reflect" if the problem was with the driver, not the car. I felt ridiculed by this unprofessional company representative. In both cases, Volkswagen reported no technical fault with the car and I had to cover more than $16,000 in repairs. Having bought the car in July 2012, I was not protected under the "lemon law". Volkswagen is no longer what it used to be decades ago, when it was a fledgling continental brand keen to establish an Asian foothold. It is unfortunate that Volkswagen has lost the confidence and brand loyalty of customers like me. How Volkswagen employees communicate with customers also suggests the firm is neglecting the importance of maintaining first-class service standards, which could have differentiated it from other brands. Advertising and marketing campaigns to rejuvenate the Volkswagen brand in Singapore are merely surface improvements. Volkswagen must recognise that great service will leave an impression deeper than any fancy billboard and creative advertisement. Eugene Wong Jin Wei" - ST Forum, PUBLISHED ON JUN 9, 2014 12:05 AM ↡ Advertisement Link to post Share on other sites More sharing options...
Astrid 4th Gear June 9, 2014 Share June 9, 2014 There is a common wisdom in Singapore. Only Mercedes. Other conti cars write off. Singaporeans are smart. If u have money, buy Mercedes. I stand by that, after having owned most of the others. Mini is at the bottom of the list O_O Which part of the Mini fails often? The BMW engine itself! 1 Link to post Share on other sites More sharing options...
Astrid 4th Gear June 9, 2014 Share June 9, 2014 (edited) Am surprised to see BMW so high in the list. Often heard of issues about them.You did not hear wrong. My BMW had steering fluid leak (need to replace complete rack & pinion module), aircon tubing leak (had to pull out everything behind dashboard & replace), failure of AWD F/R loadshift actuator, peeling paint on plastics of steering wheel hub and the window-control buttons on arm rest, side mirror motor failure (both sides), power window motor failure, window vibrations. All that, within the first 2 years (from brand new)! 👎 My current Mercs are well into their 5th years and they had just needed regular servicing, with NO parts ever failing, whatsoever! The post-2008 Mercs are near the top of reliability charts for a reason and it's proven with survey statistics, from actual owners' feedback and by word of mouth. p.s. I had also owned early-last-decade Mercs, but they were not as solidly-built then (unlike the Mercs of old). Daimler was then under the Daimler-Chrysler JV and were governed by a major austerity drive. Not good for their image then ... and they quickly realized their folly, went back to quality and cutoff Chrysler from the fold. 👍 Edited June 9, 2014 by Astrid 1 Link to post Share on other sites More sharing options...
Twich 3rd Gear June 9, 2014 Share June 9, 2014 There are very few brands in that JD reliability rankings. Not seen Citroen, Renault. Peugeot, Alfa Romeo in it.Not competitive. Link to post Share on other sites More sharing options...
Paddie 3rd Gear June 9, 2014 Share June 9, 2014 Another reliability study here with very different results: http://www.topgear.com/uk/photos/top-ten-most-reliable-cars-uk-2014-05-30 Link to post Share on other sites More sharing options...
Blackyv Turbocharged June 10, 2014 Share June 10, 2014 Another reliability study here with very different results: http://www.topgear.com/uk/photos/top-ten-most-reliable-cars-uk-2014-05-30 Ummm, then Wtf VW had so many damn farking recall for their fark up 7dsg gb worldwide?... Too much money and nowhere to spend?... Hehehe Link to post Share on other sites More sharing options...
Helloworld99 1st Gear June 10, 2014 Share June 10, 2014 Another reliability study here with very different results: http://www.topgear.com/uk/photos/top-ten-most-reliable-cars-uk-2014-05-30 Hmm, I saw so many VW as reliable cars. I saw at least 3. Seems like a discrepancy of JD Power findings. Link to post Share on other sites More sharing options...
Soya Supersonic June 10, 2014 Share June 10, 2014 Ummm, then Wtf VW had so many damn farking recall for their fark up 7dsg gb worldwide?... Too much money and nowhere to spend?... Hehehe dun tink the germans are stooopid. they prob worked out its tons cheaper to 'rectify' wif dino oil than re-engineering the whole dsg. Link to post Share on other sites More sharing options...
Vidz 6th Gear June 10, 2014 Share June 10, 2014 (edited) poor Eugene... he should touch his balls and just squeeze Edited June 10, 2014 by Vidz 1 Link to post Share on other sites More sharing options...
yo2020 6th Gear June 10, 2014 Share June 10, 2014 VW must first ditch the 7DSG and commence a PR campaign to win back lost grounds, if it is really keen to establish a foothold in this part of Asia. number 4 in spore last yr n the same so far this yr. no lost ground wor. i agreed with u, dunno y ppl r still buying. Link to post Share on other sites More sharing options...
1fast1 Supersonic June 10, 2014 Share June 10, 2014 "Touch heart and reflect if the fault is with yourself". Awesome, now even car service managers beginning to adopt MIW-speak. 1 Link to post Share on other sites More sharing options...
Swifter78 2nd Gear June 10, 2014 Share June 10, 2014 "Touch heart and reflect if the fault is with yourself". Awesome, now even car service managers beginning to adopt MIW-speak. Sounds more like Kong Hee... Link to post Share on other sites More sharing options...
Jamesc Hypersonic June 10, 2014 Share June 10, 2014 Hmm, I saw so many VW as reliable cars. I saw at least 3. Seems like a discrepancy of JD Power findings. You saw only 3 in the whole of Singapore? Link to post Share on other sites More sharing options...
Twich 3rd Gear June 10, 2014 Share June 10, 2014 Hmm, I saw so many VW as reliable cars. I saw at least 3. Seems like a discrepancy of JD Power findings. JP Power is the most powerful survey in North America. It survey is align with the number of complaint received by CASE. No.1 is VW.The biggest car market in the world. Link to post Share on other sites More sharing options...
L23 6th Gear June 10, 2014 Share June 10, 2014 JP Power is the most powerful survey in North America. It survey is align with the number of complaint received by CASE. No.1 is VW. The biggest car market in the world. So CASE report is equally powerful wor... Link to post Share on other sites More sharing options...
Twich 3rd Gear June 10, 2014 Share June 10, 2014 So CASE report is equally powerful wor... First of all. My pocket is not deep enough.My car has to work for me. Not the other way. Link to post Share on other sites More sharing options...
Holdenutessv Turbocharged June 10, 2014 Share June 10, 2014 Seems that Skoda is more reliable than VW even though it's under the VW tree. Link to post Share on other sites More sharing options...
Astrid 4th Gear June 10, 2014 Share June 10, 2014 Hmm, I saw so many VW as reliable cars. I saw at least 3. Seems like a discrepancy of JD Power findings. You saw at least 3 VW cars ah?How can you tell they are reliable, just by 'seeing' them? Just because the can move? 😂 But all cars are designed to move what? And just like that you discredit JD Power survey findings, from a very large base of actual car owners' feedback? Versus your miserable 3 sighted? Buahahaha 😹😹😹 Preeze lah! You VW owner issit? Not hit by the 7-dry DSG sh!t yet, I suppose. ↡ Advertisement Link to post Share on other sites More sharing options...
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