I had to leave my car at the Grandstand (Old Turf Club) for a few days to troubleshoot a starting problem. I figured I'd better rent a car from there to tide me over the few car-less days.
I accessed sgcarmart.com and called a car rental company cum car dealer located at the same car mall, after seeing it had a Picanto (M), which I fancied for its low rental price and fun-to-drive appeal. I called and was told its available.
10 minutes later, I walked over to the shop and was told by the female sales consultant that it was not available anymore. She said "the car didn't come back, what can I do?" At that moment I feel I had been lied to and snooked, but well, OK lor, so I settled for the next cheapest model which was an old Suzuki Liana (M).
I was then informed that Insurance coverage was 3rd Party only, with an excess of $2500. Own damage - you make good at your own costs..Gulp! OK lor, I then prayed for good luck.
Upon car collection, I found it was dirty inside and outside, and comes standard with a pair of drive-shafts that crackled very loudly when you apply a small amount of steering lock. It was damn embarrassing and I fear that the couplings would break. It was almost un-driveable.
I decided to returned the car after 1 day, although I paid for 3 days. I asked for a small rebate on my rental fees, thinking that both parties stood to gain; I get back some money, and they can release the car for rental income again for the next 2 days. My request was refused, the same sales consultant insisted that I had agreed to rent for 3 days and no premature return is allowed. Well.. OK Lor! What to do! I lose again lor! Returned the car grudgingly.
Then the sales consultant told me they can't return my $300 deposit back immediately as the boss was not around to sign the cheque and they don't have any cash (!?!?). Unbelievable. Promised to pop a cheque into my bank account the next day. OK Lor!
The next day, the promised drop cheque didn't happen. I got a call at 6:30pm from the sales consultant, saying that she didn't receive my account number via SMS (when I had sent it to her HP in front of her the previous day). Crap! AND the boss now insisted that I come pick up the deposit by hand. I was like...WTF!
I told her OK I will pick up the deposit by hand personally but this they have just made this already less-than-pleasant experience with IGUA MOTORING totally unpalatable! It somehow also cements the general perception that car dealers are less than scrupulous people...sad!
Or maybe I am just a cheapskate!
Edited by Toeknee_33, 24 September 2014 - 12:38 PM.