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Singapore Airlines pricing error

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#1
Posted 05 December 2014 - 10:42 AM

THREAD STARTER

Neutrino
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About 900 long haul Business Class tickets were sold online in Australia for Economy Class prices.

That's an error costing around 3 million dollars.

Now SIA are trying to recover this money through Travel Agents or directly from the people who bought the tickets.

Apparently according to Australian law SIA haven't got a leg to stand on.

Why don't SIA just accept the error and not cause major problems with their standing as a 'great airline'.

Also with the major fall in oil prices has anyone noticed any drop in airline ticket price here?

ins1dious, Latio2005A and 2 Anonymous members praised this

There is no law without enforcement

#2
Posted 05 December 2014 - 10:47 AM

Premium Member. Find out more! Picnic06-Biante15
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How come SIA never advertise in SG also...... :angry:

"Genius is One Per Cent INSPIRATION, Ninety-nine Per Cent PERSPIRATION"

#3
Posted 05 December 2014 - 10:48 AM

Roadrunner2029
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SIA is just not the same company any more.

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#4
Posted 05 December 2014 - 10:49 AM

Wt_know
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got small small small fine print one la

consumer has to lan lan obey

if consumer "accidentally" buy biz seat can anyhow refund and change to economy without penalty?

Edited by Wt_know, 05 December 2014 - 10:50 AM.

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#5
Posted 05 December 2014 - 10:52 AM

Jman888

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how long it took to sell 900 seats, how come they never realize earlier [sweatdrop]

骑白马的不一定是王� �，可能是唐僧；带翅膀的也不一定是天使，有时候是鸟人。

#6
Posted 05 December 2014 - 10:59 AM

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SQ should bear the cost of misrepresentation. Why go after travel agents or passengers for their own boo-boo?

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#7
Posted 05 December 2014 - 11:02 AM

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how long it took to sell 900 seats, how come they never realize earlier

This type could be kenna leak out in a forum, then in a short time huge volume of business class purchases. Won't be surprise many are profiteering by bulk purchase.

https://www.strava.c...how_rides=false'

#8
Posted 05 December 2014 - 11:04 AM

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How come SIA never advertise in SG also...... :angry:

Ya man....got " good lobang " never benefit their own country man! :angry:

Jamesc, 2BDriver, Mustank, Ktglfc and 1 Anonymous member praised this

#9
Posted 05 December 2014 - 11:05 AM

Premium Member. Find out more! Ender
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SQ should bear the cost of misrepresentation. Why go after travel agents or passengers for their own boo-boo?

Not just SQ, last time microsoft also pricing mistake for the office for $15-$20... Then they cancel all our order.

HP also went to court for not honoring pricing mistake for their laser printer, and won.

Mustank, Toothiewabbit and Ktglfc praised this

https://www.strava.c...how_rides=false'

#10
Posted 05 December 2014 - 11:05 AM

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It doesn't really "cost $3m"

It means that's $3m they couldn't make.

Spurman and 1 Anonymous member praised this

#11
Posted 05 December 2014 - 11:08 AM

Mcf777
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Blame their own staff for keying in the wrong prices into the GDS.

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#12
Posted 05 December 2014 - 11:15 AM

Jman888

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How come SIA never advertise in SG also...... :angry:

in singapore they will tell you 'no count' [:p]

骑白马的不一定是王� �，可能是唐僧；带翅膀的也不一定是天使，有时候是鸟人。

#13
Posted 05 December 2014 - 11:19 AM

Roadrunner2029
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Their system don't have integrity checks in place ?

Blame their own staff for keying in the wrong prices into the GDS.

1 Anonymous member praised this

#14
Posted 05 December 2014 - 11:23 AM

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If this were Amazon, they would have probably graciously accepted their error and allowed those who purchased these tickets to continue as per usual.

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#15
Posted 05 December 2014 - 11:33 AM

Mockngbrd
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SIA sibeh sore loser

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Garage36.com

#16
Posted 05 December 2014 - 11:39 AM

Mustank
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If it was sg people buy one, I will boo Sia

But since is amtk buy one, I sarpork Sia [grin]

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#17
Posted 05 December 2014 - 12:21 PM

Mcf777
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Their system don't have integrity checks in place ?

Evrything also outsourced.
Try calling their call centre.
Better press chinese language than speak to their "English speaking" staff.
Really buay kan. Vomit blood

This blunder easily cost s$3m revenue loss.

#18
Posted 05 December 2014 - 12:21 PM

Premium Member. Find out more! Picnic06-Biante15
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in singapore they will tell you 'no count'

'Honest Mistake' ... [:p]

Ktglfc, FourZero and 1 Anonymous member praised this

"Genius is One Per Cent INSPIRATION, Ninety-nine Per Cent PERSPIRATION"

#19
Posted 05 December 2014 - 12:31 PM

Premium Member. Find out more! Thaiyotakamli
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Those who post the ad sure kena sack lol

1 Anonymous member praised this

Dont get confused between my personality & my attitude...

My personality is who I am...

My attitude depends on who you are...

#20
Posted 05 December 2014 - 12:36 PM

Premium Member. Find out more! Thaiyotakamli
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SIA sibeh sore loser

If after i bought a promi ticket from SQ, then i found a cheaper SQ ticket deal, can i refund? I don't think so

Dont get confused between my personality & my attitude...

My personality is who I am...

My attitude depends on who you are...

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Singapore Airlines pricing error

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