Soya Supersonic December 22, 2014 Share December 22, 2014 Now, this is what I call consumer protection. http://www.smh.com.au/business/fisher--paykels-fine-print-too-fine-leads-to-200000-fine-20141221-12bm3d.html Fisher & Paykel's fine print, too fine, leads to $200,000 fineStephen Cauchi Published: December 22, 2014 - 10:33AM Whitegoods and appliance company Fisher & Paykel has been fined $200,000 for telling customers they needed to buy an extended warranty to protect their product against repair costs, while putting the truth in fine print. Warranty provider Domestic & General, who issued the extended warranty on behalf of Fisher & Paykal, was also fined $200,000. The Australian Competiton and Consumer Commission commenced action against Fisher & Paykel and Domestic & General in the Federal Court in late 2013 over the warranty documents accompanying dishwasher sales. Under Australian consumer law, consumers may be entitled to a repair, replacement or refund on a product beyond the time period covered by the manufacturer's warranty if the product suffered "major failure" or is not of "acceptable quality". However, the ACCC alleged that Domestic & General sent out 48,214 letters to purchasers of a dishwasher that had a two-year warranty. The letter stated that "your dishwasher is now a year old, which means you have 12 months remaining - after that your appliance won't be protected against repair costs. Fisher & Paykel can help." The letter then offered, for a fee, an extended two-year warranty on top of the original warranty. Federal Court Justice Michael Wigney said in his judgment, released on Friday, that Fisher & Paykel conceded that the statement was "false and misleading and the making of it was conduct that was misleading and deceptive". The misleading statement was "prominent" in that it was displayed in the main text of the letter on the front page, he ruled. Even though the relevant part of Australian consumer law was mentioned in the letter, said Justice Wigney, it was "in relatively fine print on the reverse side of the letter". The fine print included the statement that "you are entitled to a replacement or refund for a major failure and compensation for any other reasonably forseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure." The court heard that 1326 consumers purchased extended warranties, paying between $100 and $220. After proceedings against Fisher & Paykel and Domestic & General began in the Federal Court, all of these consumers were contacted and "unconditionally offered a full refund" on the extended warranty, said Justice Wigney. Only 107 consumers did so. It is "unclear why so few consumers claimed a refund," said Justice Wigney. Fisher & Paykel and Domestic & General were also ordered to pay $15,000 in costs. The Australian Competition and Consumer Commission began a national awareness campaign on extended warranties in 2012. "While extended warranties may offer protection over and above that provided by the Australian Consumer Law, they do not replace the underlying consumer guarantees," according to the ACCC. This story was found at: http://www.smh.com.au/business/fisher--paykels-fine-print-too-fine-leads-to-200000-fine-20141221-12bm3d.html ↡ Advertisement 4 Link to post Share on other sites More sharing options...
Shull Turbocharged December 22, 2014 Share December 22, 2014 The fine print included the statement that "you are entitled to a replacement or refund for a major failure and compensation for any other reasonably forseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure." This is as good as lifetime warranty... as long as the damage is major.. 1 Link to post Share on other sites More sharing options...
Mustank Hypersonic December 22, 2014 Share December 22, 2014 i think F&P is NZ one think only ah 2 Link to post Share on other sites More sharing options...
Jman888 Moderator December 22, 2014 Share December 22, 2014 we like new thing and change them every few years, electrical appliances every 3 years, handphone every year, computer every 2 years.... only thing we wish to change very often but cannot is our spouse Link to post Share on other sites More sharing options...
Darryn Turbocharged December 22, 2014 Share December 22, 2014 i think F&P is NZ one think only ah You think correct 1 Link to post Share on other sites More sharing options...
Mustank Hypersonic December 22, 2014 Share December 22, 2014 You think correct how come now nz recruiting new citizen from SG? migrate to nz, good or not? Link to post Share on other sites More sharing options...
Nzy Twincharged December 22, 2014 Share December 22, 2014 That means under their law every product got lifetime warranty? Link to post Share on other sites More sharing options...
Darryn Turbocharged December 22, 2014 Share December 22, 2014 how come now nz recruiting new citizen from SG? migrate to nz, good or not? What you expect me to say? Yes New Zealand Good Economy booming right now Link to post Share on other sites More sharing options...
Mustank Hypersonic December 22, 2014 Share December 22, 2014 What you expect me to say? Yes New Zealand Good Economy booming right now disturb you only lah 1 Link to post Share on other sites More sharing options...
Darryn Turbocharged December 22, 2014 Share December 22, 2014 disturb you only lah Dun need you to disturb me---I am already very disturbed 1 Link to post Share on other sites More sharing options...
Shull Turbocharged December 22, 2014 Share December 22, 2014 how come now nz recruiting new citizen from SG? migrate to nz, good or not? If you can tahan living at literally the ends of the world, with the nearest major landmass 2-3 hrs flight away. And forget about nightlife, leading a relaxing lifestyle with very good work/life balance. Then by all means.. Link to post Share on other sites More sharing options...
Mustank Hypersonic December 22, 2014 Share December 22, 2014 If you can tahan living at literally the ends of the world, with the nearest major landmass 2-3 hrs flight away. And forget about nightlife, leading a relaxing lifestyle with very good work/life balance. Then by all means.. rub rub the ring abit, see got bad guy come out or not Link to post Share on other sites More sharing options...
Shull Turbocharged December 22, 2014 Share December 22, 2014 rub rub the ring abit, see got bad guy come out or not TBH, i'm actually looking at moving even more down under.. More time to pursue my interest, got great driving roads without the crazily expensive cars. 1 Link to post Share on other sites More sharing options...
Baal Supersonic December 22, 2014 Share December 22, 2014 We need to learn from this. 8 Link to post Share on other sites More sharing options...
Qpik Supercharged December 22, 2014 Share December 22, 2014 TS ours is not Toothless but Paper Tiger. Not those burn burn but decorative cum display type. 1 Link to post Share on other sites More sharing options...
Joseph22 Turbocharged December 22, 2014 Share December 22, 2014 TS ours is not Toothless but Paper Tiger. Not those burn burn but decorative cum display type. Not even paper tiger, u read how they are form give u the impression the founder are starting a hobby group. 2 Link to post Share on other sites More sharing options...
Kingkong 5th Gear December 22, 2014 Share December 22, 2014 (edited) Other countries have good consumer law to protect those who pay $$. Ours, got consumers, but no law... Edit: Oops sorry, we got lemon law, those that make consumer feel sour when-things-go-wrong type of law... Edited December 22, 2014 by Kingkong 1 Link to post Share on other sites More sharing options...
Tohto Hypersonic December 22, 2014 Share December 22, 2014 Other countries have good consumer law to protect those who pay $$. Ours, got consumers, but no law... Edit: Oops sorry, we got lemon law, those that make consumer feel sour when-things-go-wrong type of law... Depends, If the products or service they sell affect Ah gong pocket, then they will be charge under anti-compatitive law.. ↡ Advertisement 1 Link to post Share on other sites More sharing options...
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