Kiddies 1st Gear October 6, 2015 Share October 6, 2015 (edited) My Air-conditoning unit broke down. Fan coil running but there are no cold air. Outdoor unit not running. Make appointment with Daikin to come down for diagnosis and repair. ( All event stated are document with proof of invoices, pictures and records of attendance) The Chronology of event. Daikin Technician came down on the following dates: 10, 17, 22, 29 Sept AND 5 Oct 2015. On 10 Sept 15 – 1800hrs.One technician came down test and replaced the remote control set. System unable to start up. Use the Remote controller to test for Error code (E6) Went to check the outdoor condenser. And check compressor protective device – OK. Afterwhich, told me compressor faulty and need to replace. (Compressor warranty still valid). Make payment of $158.80 for the remote controller. On 17 Sept 15 – 1700hrs.Two Technicians came down. Replaced compressor and connect back copper valve and tube. Replaced Magnetic Contactor switch and its auxiliary connection wire. Took 2hrs to complete. System unable to turn on. Error code (E0). Technician reply : Fan coil electronic module card faulty; need to take back repair / replace. Make payment of $581.65. Labour accessories parts. Received CASH from owner. 22 Sept 15 – 1200hrs. (Prior that, One lady from the Service Dept called to make appointment with me and quoted me to pay them $53.50 for the module card repair.)2 Technicians came down. Put back the module card at Fan coil unit. Turn on supply. Unable to turn on the system again. Generated error code (E0) again. Technician reply: Suspect outdoor Condenser electronic module card also faulty; need to take back repair/replace together with indoor fan unit’s electronic module card. This time took back both module cards for repair/replace. 29 Sept 15 – 1030hrs (Prior that, one lady from Service Dept called and make appointment with me and remind me to pay them $53.50 for the previous repair. I asked her, if still cannot rectify the problem, how? She replied: we will subsequently ask our Engineer to go down and check) This time, same technician and one Engineer came down. Install back the indoor module card and went outside to put back the outdoor condenser’s module card. Turn on power supply, heard a loud “POP” sound. The module card (condenser) was burnt. Tripped my DB electrical Main incoming breaker (80A) supply. Whole house no power supply. Both Engineer and Technician did further check and reply: Suspect your fan motor short-circuited. We will bring back outdoor module card for further check again. 5 Oct 15 – 1030hrs (Prior that, Same lady from Service Dept called and make appointment with me and quoted me the price $211 for fan motor (Condenser) plus back-payment for the repair of module card of $53.50. I asked her is the problem solved? She replied: can only confirm on the actual day. I asked her why she kept asking me to pay for repair cost. She replied we had already repair the module card the previous time and you have not make payment)Same Technician came down with outdoor module card. Install the card back to condenser outside. Connect to a new fan motor. Turn on power supply. Heard a loud “POP” sound. The Module card was badly burnt (took picture of the burnt module). Circuitry Fuse and Resistor badly burnt. Tripped 3 protective devices - DB Main incoming 80A MCB, 20A MCB for the aircon and also the ELCB.Technician reply: Not sure what happen. Need to check further. No problem with the original fan motor. I instructed them to “Stop Work” and ask them put back my original outdoor module card. Called the Service a couple of time in the afternoon for follow-up. Unable to get someone whom can discuss or get a satisfactory answer from the Customer Service lady. Kept saying, we will refer you to our Engineer. Finally, One Sales Engineer called in the evening. He requested to send their technician to come down and repair again. Suspect maybe some of the components faulty. I replied him: No way! Just refund me the payment made. He replied: We need to go down and take away the components installed previously i.e. compressor, electrical parts and etc, take stock and check everything is in order, put up a report and get approval from Management. Afterwhich, Finance will issue a back payment cheque to you, at least one/two month later. I wanted a letter/memo from him. He said OK. Till now, still did not receive a reply/news from them. Kept Calling the Hotline, Customer Service Ladies kept saying, will get someone to call you. Still NO response from them. Personal opinion: I was utterly disappointed with DAIKIN (S) deliverables. I did a market survey of the price. A brand new set cost me $1,850!!! I have paid Daikin approx $750 and not repaired. I feel short-changed by them! Edited October 6, 2015 by Kiddies ↡ Advertisement 1 Link to post Share on other sites More sharing options...
Showster Twincharged October 6, 2015 Share October 6, 2015 My heart goes out to you. Sometimes air con after a good 10 years need to buy new one and change all the pipings? 1 Link to post Share on other sites More sharing options...
Juzzme 3rd Gear October 6, 2015 Share October 6, 2015 (edited) I can fully understand the frustration, having recently gone thru some AC problems myself. It's not just the money spent but also the time wasted, having to take leave from work etc. What made it worse was not having the use of AC during this haze period. Took several visits from "technicians" before they finally sent an older experienced guy down. He is a local who has been in the trade for 25 years and lamented how the coy now prefers to hire untrained foreigners (due to cheaper manpower costs) who didn't take pride in their work, and weren't interested to pick up the requisite skills. This is getting more apparent in many trades......sigh. Edited October 6, 2015 by Juzzme 3 Link to post Share on other sites More sharing options...
Mustank Hypersonic October 7, 2015 Share October 7, 2015 My Air-conditoning unit broke down. Fan coil running but there are no cold air. Outdoor unit not running. Make appointment with Daikin to come down for diagnosis and repair. ( All event stated are document with proof of invoices, pictures and records of attendance) The Chronology of event. Daikin Technician came down on the following dates: 10, 17, 22, 29 Sept AND 5 Oct 2015. On 10 Sept 15 1800hrs. One technician came down test and replaced the remote control set. System unable to start up. Use the Remote controller to test for Error code (E6) Went to check the outdoor condenser. And check compressor protective device OK. Afterwhich, told me compressor faulty and need to replace. (Compressor warranty still valid). Make payment of $158.80 for the remote controller. On 17 Sept 15 1700hrs. Two Technicians came down. Replaced compressor and connect back copper valve and tube. Replaced Magnetic Contactor switch and its auxiliary connection wire. Took 2hrs to complete. System unable to turn on. Error code (E0). Technician reply : Fan coil electronic module card faulty; need to take back repair / replace. Make payment of $581.65. Labour accessories parts. Received CASH from owner. 22 Sept 15 1200hrs. (Prior that, One lady from the Service Dept called to make appointment with me and quoted me to pay them $53.50 for the module card repair.) 2 Technicians came down. Put back the module card at Fan coil unit. Turn on supply. Unable to turn on the system again. Generated error code (E0) again. Technician reply: Suspect outdoor Condenser electronic module card also faulty; need to take back repair/replace together with indoor fan units electronic module card. This time took back both module cards for repair/replace. 29 Sept 15 1030hrs (Prior that, one lady from Service Dept called and make appointment with me and remind me to pay them $53.50 for the previous repair. I asked her, if still cannot rectify the problem, how? She replied: we will subsequently ask our Engineer to go down and check) This time, same technician and one Engineer came down. Install back the indoor module card and went outside to put back the outdoor condensers module card. Turn on power supply, heard a loud POP sound. The module card (condenser) was burnt. Tripped my DB electrical Main incoming breaker (80A) supply. Whole house no power supply. Both Engineer and Technician did further check and reply: Suspect your fan motor short-circuited. We will bring back outdoor module card for further check again. 5 Oct 15 1030hrs (Prior that, Same lady from Service Dept called and make appointment with me and quoted me the price $211 for fan motor (Condenser) plus back-payment for the repair of module card of $53.50. I asked her is the problem solved? She replied: can only confirm on the actual day. I asked her why she kept asking me to pay for repair cost. She replied we had already repair the module card the previous time and you have not make payment) Same Technician came down with outdoor module card. Install the card back to condenser outside. Connect to a new fan motor. Turn on power supply. Heard a loud POP sound. The Module card was badly burnt (took picture of the burnt module). Circuitry Fuse and Resistor badly burnt. Tripped 3 protective devices - DB Main incoming 80A MCB, 20A MCB for the aircon and also the ELCB. Technician reply: Not sure what happen. Need to check further. No problem with the original fan motor. I instructed them to Stop Work and ask them put back my original outdoor module card. Called the Service a couple of time in the afternoon for follow-up. Unable to get someone whom can discuss or get a satisfactory answer from the Customer Service lady. Kept saying, we will refer you to our Engineer. Finally, One Sales Engineer called in the evening. He requested to send their technician to come down and repair again. Suspect maybe some of the components faulty. I replied him: No way! Just refund me the payment made. He replied: We need to go down and take away the components installed previously i.e. compressor, electrical parts and etc, take stock and check everything is in order, put up a report and get approval from Management. Afterwhich, Finance will issue a back payment cheque to you, at least one/two month later. I wanted a letter/memo from him. He said OK. Till now, still did not receive a reply/news from them. Kept Calling the Hotline, Customer Service Ladies kept saying, will get someone to call you. Still NO response from them. Personal opinion: I was utterly disappointed with DAIKIN (S) deliverables. I did a market survey of the price. A brand new set cost me $1,850!!! I have paid Daikin approx $750 and not repaired. I feel short-changed by them! Your aircon how old Liao? Compressor warranty valid probably means a few years only Link to post Share on other sites More sharing options...
Jman888 Moderator October 7, 2015 Share October 7, 2015 My heart goes out to you. Sometimes air con after a good 10 years need to buy new one and change all the pipings? Wonder how old were the machine? Sounds like staying in a big house, not cheap to change the whole house Link to post Share on other sites More sharing options...
Vid Hypersonic October 7, 2015 Share October 7, 2015 Rental apartment? The POP sound scary sia.... if explosion and fire all over the place how? Link to post Share on other sites More sharing options...
Watwheels Supersonic October 7, 2015 Share October 7, 2015 I think it's an electrical issue. Should get a third party electrician to have a thorough check before switching on the main power for the aircon. I think the technician might have made a wrong connection without knowing. 1 Link to post Share on other sites More sharing options...
Adrianli Hypersonic October 7, 2015 Share October 7, 2015 I think it's an electrical issue. Should get a third party electrician to have a thorough check before switching on the main power for the aircon. I think the technician might have made a wrong connection without knowing. I dont think is the main power. I think might be the "new motor" causing a resistance, thus the module card burnt. 1) Is the new fan motor really new or refurbished? 2) Check the resistance reading of the new motor. 3) Check the internal wiring of the new motor. 4) Disconnect the new motor and module and try to power the module only. 1 Link to post Share on other sites More sharing options...
Watwheels Supersonic October 7, 2015 Share October 7, 2015 I dont think is the main power. I think might be the "new motor" causing a resistance, thus the module card burnt. 1) Is the new fan motor really new or refurbished? 2) Check the resistance reading of the new motor. 3) Check the internal wiring of the new motor. 4) Disconnect the new motor and module and try to power the module only. I'm not talking about the main power. I suspect it's the compressor in the condenser unit. The connection got issue when the tech replace the part. That's why I suggested that a third party electrician to check all of the replacement connections before they do a test run. 2 Link to post Share on other sites More sharing options...
Hamburger Hypersonic October 7, 2015 Share October 7, 2015 CASE just got busier. Link to post Share on other sites More sharing options...
Vid Hypersonic October 7, 2015 Share October 7, 2015 I'm not talking about the main power. I suspect it's the compressor in the condenser unit. The connection got issue when the tech replace the part. That's why I suggested that a third party electrician to check all of the replacement connections before they do a test run. Wouldn't that add up even more to the repair costs? Shouldn't daikin be responsible for all those faulty repairs? I don't think I would pay up for repairs that were not done properly. Only when everything is fixed, then I would pay up. Even then, I wouldn't pay for new parts that were damaged during the repair due to their shoddy installation. 1 Link to post Share on other sites More sharing options...
Getzsfv 5th Gear October 7, 2015 Share October 7, 2015 Aircon after 4 to 5 years spoile, change new one. Most prob condenser spoil. Brand new condenser abt 800. Recon set abt 300 to 400. Mine also Daikin, change recon condenser like 4 years ago, till now still bery cold... touch wood.. Link to post Share on other sites More sharing options...
inlinesix Supersonic October 7, 2015 Share October 7, 2015 I cheapskate. I buy Panasonic air-cond, service a few times in btw. The air-cond only up lorry 8 years later. Now, i am using NEW Panasonic air-cond. Till now, service twice only. Link to post Share on other sites More sharing options...
Lala81 Hypersonic October 7, 2015 Share October 7, 2015 (edited) can really feel your frustration. This kinda situation really blood boil. Edited October 7, 2015 by Lala81 Link to post Share on other sites More sharing options...
Adrianli Hypersonic October 7, 2015 Share October 7, 2015 Aircon after 4 to 5 years spoile, change new one. Most prob condenser spoil. Brand new condenser abt 800. Recon set abt 300 to 400. Mine also Daikin, change recon condenser like 4 years ago, till now still bery cold... touch wood.. You understand what is a compressor and what is a condenser in a aircon system? Compressor need electricity. Condenser no moving parts, it is just a heat exchanger. So how did your condenser spoil? Link to post Share on other sites More sharing options...
Kb27 Supersonic October 7, 2015 Share October 7, 2015 Last time I had a Sharp aircon. The repair guys were quite professional. First time they came, changed a motherboard, bcuz 1 compressor was not working properly. Then they found high current load and suspect kinked copper tubing. The kink is caused by contractor installing the pipes. 2nd time, aircon blowing hot air. They found compressor fan not working. Change condenser and it's fixed. Aircon diagnosis if not done correctly, end up with lots of changed parts, but did not fixed the problem. And the problems keep coming back. Link to post Share on other sites More sharing options...
Staff69 Hypersonic October 7, 2015 Share October 7, 2015 (edited) Contact my contractor ah ho no headache nor heart pain He does the reno for developers so has a few project on hands. But friendly guy 97562921 Edited October 7, 2015 by Staff69 1 Link to post Share on other sites More sharing options...
Getzsfv 5th Gear October 7, 2015 Share October 7, 2015 You understand what is a compressor and what is a condenser in a aircon system? Compressor need electricity. Condenser no moving parts, it is just a heat exchanger. So how did your condenser spoil? sollie, I meant Compressor.. the big thing outside the house... ↡ Advertisement Link to post Share on other sites More sharing options...
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