Passenger dragged off overbooked United Airlines plane

[Kusje]

Horse meat + china wine.....

 

[Maxus-MIFA9]

Horse meat + china wine & women.....

 

[TangoElite]

Anyone had rabbit before? The italian place I went to years ago had it shredded and damn salty. Meat was damn tough too 

 

tried once during NSF time JCC training in Brunei

 

not my cup of tea

[Kusje]

tried once during NSF time JCC training in Brunei

 

not my cup of tea

 

\haha. that one.... maybe poor cook!

[Kb27]

United Airlines to tie executive pay to customer satisfaction

 

 

 

My goodness the management didn't know customer satisfaction is what they are supposed to do?

 

And to make them do it they have to tie their pay to this?

 

What the fudge was their pay tied to before? How many people get beaten up?

 

Every time they open their mouths they embarrass themselves.

 

"Ladies and gentlemen I am very happy to say we at United have a new policy.

 

We just decided customer satisfaction is very important.

 

Its so important we will be tying executive pay to customer satisfaction.

 

This is to let our top executive know how important we think this is."

 

Even Vietjet knows how important customer satisfaction is.

 

See for yourself how far they willing to go to satisfy their customers.

 

 

 

 

I had to deal with customer satisfaction and survey at one time.

You know what will give you high marks from customer ?

 

Freebies ! Every time you give customer something free, satisfaction goes up.

When you charge them something they consider "extra", satisfaction goes down.

 

It's mostly about money.

 

[Jman888]

United Airlines' policy changes include paying bumped passengers up to $10,000

Hugo Martin Hugo Martin Contact Reporter

 

United Airlines will offer up to $10,000 when a traveler voluntarily gives up a seat on an oversold flight, part of a policy overhaul following the passenger-yanking video seen around the world.

 

The Chicago-based carrier is adopting 10 policy changes in response to the outcry over the April 9 incident, recorded by other passengers, during which aviation police pulled David Dao from his seat after he refused to exit the plane. Dao was one of four fliers selected to give up their seats to make room for airline employees.

 

“Actions speak louder than words,” said United Airlines Chief Executive Oscar Munoz, who has apologized repeatedly for the incident after initially describing Dao as being “disruptive and belligerent.”

 

“Today, we are taking concrete, meaningful action to make things right,” Munoz said in a statement Wednesday.

 

United Continental, the parent company of United Airlines, already has said it plans to incorporate customer satisfaction levels in its criteria for handing out bonuses to executives instead of basing compensation solely on profits and operational achievements.

 

 United Airlines suffers more bad publicity after a passenger is dragged from an overbooked plane

 

United also said it would:

• Limit the use of law enforcement on a plane, except for safety and security reasons.
• Stop forcing passengers already seated to give up their seats, except for safety or security reasons.
• Come up with creative solutions for finding alternative transportation for passengers who have been denied boarding, such as flying them from nearby airports, putting them on flights of rival airlines or using ground transportation.
• Ensure airline crews book a seat at least an hour before departure.
• Provide employees with additional annual training.
• Create an automated system for soliciting volunteers to change travel plans before they take their seat.
• Reduce the amount of overbooking.
• Empower employees to resolve customer service issues on the spot.
• Cut the red tape that passengers face when reporting lost luggage.

 

None of the policy changes are particularly groundbreaking or even surprising — some had already been promised in recent days. Shortly after the Dao incident, rival Delta Air Lines told its employees that the carrier would pay up to $10,000 to get a passenger to give up a seat voluntarily.

 

In an interview Wednesday, Delta Chief Executive Edward Bastain said his carrier has adopted several policies to avoid such incidents, including giving supervisors the authority to offer a passenger a free iPad to give up a seat on an overbooked flight.

 

“It could never happen at Delta,” he said of the Dao incident.

 

Delta several years ago began asking customers during the check-in process how much compensation they would take to give up their seats. The airline then bumps the passengers willing to take the least amount.

 

A report on the passenger-removal fiasco released by United on Wednesday named several “failures” that contributed to the problem, including that United had no clear policy on when to call law enforcement and no policy on how late airline crews can book seats on a flight.

 

The report also revealed that four seats were needed on the flight because an earlier flight carrying four crew members was “experiencing a maintenance issue” and it was unclear if the problem would be fixed.

 

United’s biggest challenge, experts have said, will be changing company culture so that employees feel they can do whatever is needed to solve customer service problems as they are happening.

 

 

 

[Vratenza]

 

United Airlines' policy changes include paying bumped passengers up to $10,000

Hugo Martin Hugo Martin Contact Reporter

 

United Airlines will offer up to $10,000 when a traveler voluntarily gives up a seat on an oversold flight, part of a policy overhaul following the passenger-yanking video seen around the world.

 

The Chicago-based carrier is adopting 10 policy changes in response to the outcry over the April 9 incident, recorded by other passengers, during which aviation police pulled David Dao from his seat after he refused to exit the plane. Dao was one of four fliers selected to give up their seats to make room for airline employees.

 

“Actions speak louder than words,” said United Airlines Chief Executive Oscar Munoz, who has apologized repeatedly for the incident after initially describing Dao as being “disruptive and belligerent.”

 

“Today, we are taking concrete, meaningful action to make things right,” Munoz said in a statement Wednesday.

 

United Continental, the parent company of United Airlines, already has said it plans to incorporate customer satisfaction levels in its criteria for handing out bonuses to executives instead of basing compensation solely on profits and operational achievements.

 

 United Airlines suffers more bad publicity after a passenger is dragged from an overbooked plane

 

United also said it would:

• Limit the use of law enforcement on a plane, except for safety and security reasons.
• Stop forcing passengers already seated to give up their seats, except for safety or security reasons.
• Come up with creative solutions for finding alternative transportation for passengers who have been denied boarding, such as flying them from nearby airports, putting them on flights of rival airlines or using ground transportation.
• Ensure airline crews book a seat at least an hour before departure.
• Provide employees with additional annual training.
• Create an automated system for soliciting volunteers to change travel plans before they take their seat.
• Reduce the amount of overbooking.
• Empower employees to resolve customer service issues on the spot.
• Cut the red tape that passengers face when reporting lost luggage.

 

None of the policy changes are particularly groundbreaking or even surprising — some had already been promised in recent days. Shortly after the Dao incident, rival Delta Air Lines told its employees that the carrier would pay up to $10,000 to get a passenger to give up a seat voluntarily.

 

In an interview Wednesday, Delta Chief Executive Edward Bastain said his carrier has adopted several policies to avoid such incidents, including giving supervisors the authority to offer a passenger a free iPad to give up a seat on an overbooked flight.

 

“It could never happen at Delta,” he said of the Dao incident.

 

Delta several years ago began asking customers during the check-in process how much compensation they would take to give up their seats. The airline then bumps the passengers willing to take the least amount.

 

A report on the passenger-removal fiasco released by United on Wednesday named several “failures” that contributed to the problem, including that United had no clear policy on when to call law enforcement and no policy on how late airline crews can book seats on a flight.

 

The report also revealed that four seats were needed on the flight because an earlier flight carrying four crew members was “experiencing a maintenance issue” and it was unclear if the problem would be fixed.

 

United’s biggest challenge, experts have said, will be changing company culture so that employees feel they can do whatever is needed to solve customer service problems as they are happening.

 

 

 

Next time take Delta must bid high high.......just like our guaranteed COE...

 

[Kb27]

Next time take Delta must bid high high.......just like our guaranteed COE...

 

The idea of overbooking is that everyone has his price.

So Delta is doing the right thing on the price.

 

If everyone bids high, the lowest offer will win the compensation.

[Vratenza]

If I die die need to attend a conference or graduation ceremoney of a relative, I will bid $1million to ensure they don't come kachiao me.

 

If I am retiree with load so time on my hand.....a simple $10K will do....I get it means i get an all expense paid holidat trip to an Asian country.

 

The idea of overbooking is that everyone has his price.

So Delta is doing the right thing on the price.

 

If everyone bids high, the lowest offer will win the compensation.

 

[Maxus-MIFA9]

 

 

 

 

Don't get misleaded by the word "up to" $10,000/-

 

It could be from $1/- to $9,999/- hor ...  

[Ysc3]

Don't get misleaded by the word "up to" $10,000/-

 

It could be from $1/- to $9,999/- hor ...  

not to forget ... the 10k is in USD !!

 

i guess ppl will still be taking UA afterall ... but most will be hoping to get bumped off !

[Jman888]

now everybody is happy    

 

 

United settles with dragged passenger, changes practices

27 Apr 2017 11:41PM (Updated: 28 Apr 2017 04:20AM)

 

CHICAGO: United Airlines set out to repair its image on Thursday (Apr 27), reaching an undisclosed settlement with the dragged passenger at the center of a worldwide uproar and promising to refocus on customer service.

 

David Dao, the passenger left bloodied by the Apr 9 incident captured on video and widely shared on social media, reached an "amicable settlement" with United, his lawyers announced.

 

Under the terms of the deal, the amount of the settlement are to remain confidential.

 

Dao was pulled from his seat and dragged off the full plane by airport security in Chicago to make room for airline crew. The 69-year-old doctor suffered a concussion, and a broken nose and teeth, according to his lawyers.

 

After initial missteps in which the company appeared to at least partially blame Dao, the carrier and CEO Munoz apologised repeatedly and launched the internal review to find out what went wrong.

 

United's chief executive Oscar Munoz promised to refocus on customers, as the company revealed a number of operational changes. "We breached public trust, and it's a serious breach," Munoz told NBC News.

 

The airline will now offer passengers up to US$10,000 in compensation to be bumped off overbooked flights, and promised to reduce overbooking in the first place.

 

Those and other changes, which the airline called "substantial," are the result of a two-week internal probe of the Apr 9 incident, video of which went viral.

 

In an interview on Thursday with NBC News, Munoz said the airline will refocus its business by "putting the customer at the centre" and avoiding issues in which employees, passengers and law enforcement are placed in "impossible situations."

 

The carrier's report highlighted 10 changes, including the increased financial enticement, which goes into effect on Friday to get customers to voluntarily give up their seats on overbooked flights.

 

The crew on Flight 3411 had only offered US$1,000, the report said.

 

MODEST CHANGES

 

United has also pledged to reduce overbooking - the practice of selling more tickets than seats on a plane to account for no-shows - on certain flights "that historically have experienced lower volunteer rates," United spokeswoman Maggie Schmerin told AFP.

 

Such flights include those that are the last of the day and on smaller planes, both of which were factors on Flight 3411.

 

Without enough volunteers to take later flights, airlines are forced to involuntarily "bump" passengers off overbooked flights.

 

"It is our goal to reduce involuntarily denied boarding to as close to zero as possible," Schmerin said.

 

Seth Kaplan, managing partner of the trade publication Airline Weekly, said the changes announced on Thursday will help improve United's image, but he characterised many of them as modest.

 

"Some of this is catching up with competitors," Kaplan said. "I don't think in the aggregate they're going to reduce overbooking dramatically."

 

Dao's attorney Thomas Demetrio applauded United's move, calling the changes "passenger friendly." He also praised the airline for settling with his client.

 

"Mr Munoz said he was going to do the right thing, and he has," Demetrio said. "United has taken full responsibility for what happened," he said, "without attempting to blame others."

 

United was not the only airline to modify its practices, as the dragging incident and its aftermath reverberated throughout the industry.

 

The airline already has altered some policies, including no longer relying on law enforcement to deal with customer service issues.

 

In addition, United and American ended the practice of asking passengers already seated on planes to give up their seats.

 

And, Delta Airlines was first to raise to US$10,000 the amount it would pay for volunteers to get off overbooked flights.

 

 

 

[Fcw75]

Wah, DD is suddenly millions and millions richer.

[Jman888]

Wah, DD is suddenly millions and millions richer.

 

 

wonder the amount can buy him a private jet so that he won't kena bump out again   

[Scholesy]

another david vs goliath story!! 

[Blueray]

Wah, DD is suddenly millions and millions richer.

 

His lawyers too ... 

 

Huat ah ! 

Edited April 28, 2017 by Blueray

[Tkseah]

If i'm on a business trip, can i pocket the $10k after getting bumped off? 

[Noob79]

lol, the 10k is a marketing campaign, they will just make sure they do not sell too much tickets so that they have to pay this amount...  after all, their reputation had taken a dip and they must find way to attract passengers...