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125 replies to this topic | 555 praises

#1

Posted 21 September 2017 - 04:09 PM

oleandero
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utterly disappointed with HDB (whats new?!)

 

Long story short:

collected BTO flat keys Feb 2016, punggol along waterway area

 

recently spotted master bedroom toilet door starting to split at the edges from the bottom. first noticed in July 2017. called HDB and was informed past warranty period. nothing can be done. gave me contractor's contact for quote, contractor bo huh me. fine

 

few days ago, spotted common toilet door starting to split at the edges from the top. emailed into HDB feedback. received call from the same officer who spoke to me the first time and regurgitated the same "out of warranty" story. when i refused to budge, another lady spoke to me and said it may be due to the owners not doing proper maintenance and due to usage issues. seriously? how to use until the edges split? bang the door daily as a hobby? 

 

if its only one door, fine, i suay. now its both doors. obviously its quality issues! we topup for optional components for inferior products! kaos. 

 

(no idea why after attaching the picture was rotated) 

Door - Common toilet.JPG

Door - Master bedroom.JPG

 

any bros encountered anything similar and managed to get HDB do something about the issue? can share?


im so sorry for starting in the wrong section.. how can i move it to non-car related! sorry!!



#2

Posted 21 September 2017 - 04:13 PM

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Asking HDB do something about the issue? I believe wait long long lo, if they can do or willing to do something about it, then you would not need to post here liao. Lol.


oleandero praised this
Clothe yourselves with compassion, kindness, humility, gentleness and patience.
Life is very fragile. Nobody knows what's gonna happen next.

#3

Posted 21 September 2017 - 04:14 PM

Jman888
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maybe can try to see MP, my problem got solved by seeing MP, some supervisors in HDB hate me now   [laugh]  [laugh]


oleandero, SGCMmaomao and Dleodleo praised this
骑白马的不一定是王子,可能是唐僧;带翅膀的也不一定是天使,有时候是鸟人。

#4

Posted 21 September 2017 - 04:15 PM

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Combrain to MP and post on FB.

 

I say one.


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#5

Posted 21 September 2017 - 04:16 PM

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Legally speaking, warranty period is indeed over so they have no obligation to do anything.

 

But if you want, can post on social media and alternative media sites to whack them. They might then decide to do something.


Ingenius praised this
That is all.

#6

Posted 21 September 2017 - 04:16 PM

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maybe can try to see MP, my problem got solved by seeing MP, some supervisors in HDB hate me now   [laugh]  [laugh]

 

What was your problem huh?


That is all.

#7

Posted 21 September 2017 - 04:21 PM

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maybe can try to see MP, my problem got solved by seeing MP, some supervisors in HDB hate me now   [laugh]  [laugh]

 

That's their problem, innit.

 

If they had done their job properly in the first place you wouldn't have had to complain.

 

To be a supervisor in HDB or Town Council first requirement is thick skin.

Second requirement is to be able to fob customers off.

Third requirement is to say problem is due to other parts gov bodies, DEA if town council - HDB if DEA etc etc.

 

No requirement for common sense or helpfulness.


oleandero praised this
There is no law without enforcement

#8

Posted 21 September 2017 - 04:26 PM

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That's their problem, innit.

 

If they had done their job properly in the first place you wouldn't have had to complain.

 

To be a supervisor in HDB or Town Council first requirement is thick skin.

Second requirement is to be able to fob customers off.

Third requirement is to say problem is due to other parts gov bodies, DEA if town council - HDB if DEA etc etc.

 

No requirement for common sense or helpfulness.

You are right. All these people at HDB and town council indeed very thick skin, most of the problems you tell them, they will tell you either not their problem or nothing much they can do about or they would not able to do anything, even the fault is lie with them.


Clothe yourselves with compassion, kindness, humility, gentleness and patience.
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#9

Posted 21 September 2017 - 04:28 PM

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so this type issue should warranty how long?


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#10

Posted 21 September 2017 - 04:32 PM

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maybe can try to see MP, my problem got solved by seeing MP, some supervisors in HDB hate me now   [laugh]  [laugh]

Cannot be any big big small small problem also see MP la. Lol. Also cannot guaranteed after seeing MP, problem would be solved?!


Clothe yourselves with compassion, kindness, humility, gentleness and patience.
Life is very fragile. Nobody knows what's gonna happen next.

#11

Posted 21 September 2017 - 04:33 PM

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What was your problem huh?

 

 

30 yrs old unit,

 

1. toilet ceiling tiny leak.

 

2. bedroom aircon wall water sip in whenever heavy rain.

 

after seeing MP, they force the owner (not living in singapore) to do their flooring.  HDB immediately respond and came to make good the outer wall.

 

All problem solved.


Lala81, Atonchia and Atrecord praised this
骑白马的不一定是王子,可能是唐僧;带翅膀的也不一定是天使,有时候是鸟人。

#12

Posted 21 September 2017 - 04:34 PM

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warranty over liao... how long u expect HDB contractor to cover defects?  lifetime?


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#13

Posted 21 September 2017 - 04:37 PM

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warranty over liao... how long u expect HDB contractor to cover defects?  lifetime?

 

I would say it depends (especially right after warranty over). If just 1 item breaks down, then you gotta suck thumb.

 

Now imagine on the other extreme end where EVERYTHING fails right after the warranty end. 


That is all.

#14

Posted 21 September 2017 - 04:44 PM

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warranty over liao... how long u expect HDB contractor to cover defects?  lifetime?

 

1 door i llst. 2 doors = bad quality right? 

 

officer got the cheek to tell me, "door used for very long already. thats why cannot cover." my response to that: "1.5yrs is very long? so 10yrs later, my house will crumble right?" 


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#15

Posted 21 September 2017 - 04:53 PM

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contractor obligations to rectify defects is only during warranty period lor.. any rectification after warranty period is on good-will and case-by-case basis.. Complaining thru MP can motivate HDB to treat your case as an exception to be rectified.


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#16

Posted 21 September 2017 - 05:01 PM

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utterly disappointed with HDB (whats new?!)

Long story short:
collected BTO flat keys Feb 2016, punggol along waterway area

recently spotted master bedroom toilet door starting to split at the edges from the bottom. first noticed in July 2017. called HDB and was informed past warranty period. nothing can be done. gave me contractor's contact for quote, contractor bo huh me. fine

few days ago, spotted common toilet door starting to split at the edges from the top. emailed into HDB feedback. received call from the same officer who spoke to me the first time and regurgitated the same "out of warranty" story. when i refused to budge, another lady spoke to me and said it may be due to the owners not doing proper maintenance and due to usage issues. seriously? how to use until the edges split? bang the door daily as a hobby?

if its only one door, fine, i suay. now its both doors. obviously its quality issues! we topup for optional components for inferior products! kaos.

(no idea why after attaching the picture was rotated)
Door - Common toilet.JPG
Door - Master bedroom.JPG

any bros encountered anything similar and managed to get HDB do something about the issue? can share?

im so sorry for starting in the wrong section.. how can i move it to non-car related! sorry!!

I share only base on diy part not whose responsibility ah

Generally wooden doors are very weak to water
Last time donno bto or dbss got mushroom grow from door
That's why for toilet, best is to use plastic door

There is a cheap and easy way to solve this but a bit ugly
You buy some stainless screws
Taobao very cheap
Borrow somebody power screw driver to screw the sides back into the main body of the door
But the screw must flush sweet sweet if not cannot close door
Buy laquer and paint the door also to prevent further damage

#17

Posted 21 September 2017 - 05:08 PM

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30 yrs old unit,

 

1. toilet ceiling tiny leak.

 

2. bedroom aircon wall water sip in whenever heavy rain.

 

after seeing MP, they force the owner (not living in singapore) to do their flooring.  HDB immediately respond and came to make good the outer wall.

 

All problem solved.

HDB never able to contact the owner? Thought water leaking on toilet ceiling quite common esp on older flats. When you see MP, MP never say such a small matter also come see MP?


Clothe yourselves with compassion, kindness, humility, gentleness and patience.
Life is very fragile. Nobody knows what's gonna happen next.

#18

Posted 21 September 2017 - 05:19 PM

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i hope i am right. your picture seem to show the door architrave or trimming that have came off. 

 

these are nail or glue on to the main panel. vibration, contact with water may cause them to give way. some diy may solve it. YouTube is a good source. hehe


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#19

Posted 21 September 2017 - 05:22 PM

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HDB never able to contact the owner? Thought water leaking on toilet ceiling quite common esp on older flats. When you see MP, MP never say such a small matter also come see MP?

 

HDB probably couldn't be bothered to follow up la. Maybe just wrote a letter to owner (who is not in country)

 

MP won't say that. Cuz small problem you might not even get to see the MP. Some lackey will take your problem down, write letter then get MP to sign.


That is all.

#20

Posted 21 September 2017 - 06:10 PM

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Actually I thought they have a statutory obligation to rectify defect during the dlp, but it doesn't mean they have no legal liability for defects after the dlp. If within 6 yrs, you can still find a lawyer and claim against them in court. Of course for small defect, it is pointless to do so


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