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21 replies to this topic | 65 praises

#1

Posted 30 October 2017 - 09:25 PM

immortan_joe
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SINGAPORE — Part-time SMRT taxi drivers were locked out of their vehicles early Monday morning (Oct 30) in a three-hour server glitch on the transport operator’s short-term taxi rental service portal, SMRT Taxi Share.

Rolled out in January by SMRT, the service requires taxi drivers to prebook a taxi, head to the pick-up point closest to them, and get on taxishare.com.sg to indicate that they would like to “Start Trip” — a button that would only be enabled past the starting time of their booking — before their cars would be unlocked.

But drivers who went through their usual routine on Monday morning were met with an irresponsive ‘Start Trip’ button, although they were able to access the Taxi Share website.

Those attempting to end their rental reportedly faced problems doing so. Late charges are S$10 for every 15 minutes or part thereof.

 

http://www.todayonli...s-server-glitch


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#2

Posted 30 October 2017 - 11:24 PM

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107_original_Huh_Simi_Lanjiao_Jack_Sparr


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#3

Posted 30 October 2017 - 11:58 PM

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Will the portal staff bonus be affected?

#4

Posted 31 October 2017 - 08:28 AM

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Knn, read already like no head no tail....

 

Here's the full story.

http://www.todayonli...s-server-glitch

31258340.JPG?itok=jy7X5Y1n

 

 

SINGAPORE — Part-time SMRT taxi drivers were locked out of their vehicles early Monday morning (Oct 30) in a three-hour server glitch on the transport operator’s short-term taxi rental service portal, SMRT Taxi Share.

Rolled out in January by SMRT, the service requires taxi drivers to prebook a taxi, head to the pick-up point closest to them, and get on taxishare.com.sg to indicate that they would like to “Start Trip” — a button that would only be enabled past the starting time of their booking — before their cars would be unlocked.

 

But drivers who went through their usual routine on Monday morning were met with an irresponsive ‘Start Trip’ button, although they were able to access the Taxi Share website.

Those attempting to end their rental reportedly faced problems doing so. Late charges are S$10 for every 15 minutes or part thereof.

In response to TODAY’s queries, SMRT taxi services’ general manager, Mr Shaun Lee, said: “Our Taxi Partners support team is aware of the temporary server glitch this morning, and has been reaching out to the handful of affected taxi partners. We will honour our taxi partners’ requests for refund upon verification.”

 

Eight drivers took their frustration to a Taxi Share Facebook group after having troubles reaching SMRT on its hotline. The earliest post was made at 4.30am. The system was restored shortly after 7am, according to a Taxi Share user who managed to unlock his car at 7.05am.

“I can’t unlock the car since 6am, and now (it’s) 7am. The clock (started) ticking. Please refund,” said Facebook user Lester Tan who was supposed to get on the Toyota Prius he rented from 6am to 2pm.

 

Another driver Leslie Chang posted: “I waited (for an) hour (but I) still can’t contact (the) SMRT officer. Can I cancel to get (a) refund from SMRT?”

Another Facebook user with the handle of Will Iam said he tried calling SMRT’s customer service hotline, but he was left waiting for at least 20 minutes.

“SMRT, if your system breaks down, please message or email to all drivers,” he wrote in his post.

A 43-year-old driver who only wanted to known as Alvin decided not to work after he stood outside his taxi for half an hour from 6am with little clue why his car would not unlock.

 

“So no income today... (The Taxi Share system for the) whole (of) Singapore is down, same as their trains,” he told TODAY, adding that the SMRT has promised a refund of his S$68 10-hour rental.

“It has happened to me twice so far (in seven months).”

SMRT’s Taxi Share scheme allows those with a taxi driving vocational license to rent taxis in three-hourly blocks by picking up and returning the taxi at a location that is convenient to them.

 

So far, SMRT is the only taxi operator adopting such a model where taxi drivers do not have to seek a relief driver to cover the cost of a rented vehicle should they not wish to commit full-time.

Hourly rental varies across the day between S$6.80 and S$S$12.80.

 

 

 


Mustank, Blueray and Sdf4786k praised this
The chosen one will bring balance to the Force...I mean Singapore. Even star wars do not reserve "the chosen one" to a sith lord or a jedi or a wookie.

#5

Posted 31 October 2017 - 09:43 AM

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Who's gonna bow this time?

#6

Posted 31 October 2017 - 09:57 AM

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Who's gonna bow this time?

Cultural issues perhaps?
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#7

Posted 31 October 2017 - 09:59 AM

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Technical glitches... IT department??

#8

Posted 31 October 2017 - 10:04 AM

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Who's gonna bow this time?

 

What?! Bow to a handful of part time taxi drivers with no income on that particular day?

 

No way. [laugh]
 

They can always go to other companies to rent a cab/car.


Count-Bracula praised this
The chosen one will bring balance to the Force...I mean Singapore. Even star wars do not reserve "the chosen one" to a sith lord or a jedi or a wookie.

#9

Posted 31 October 2017 - 12:27 PM

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Who's gonna bow this time?

Kow tow also no use.
Beregond praised this
Dream car: Lamborghini Murcielago 6.2

#10

Posted 31 October 2017 - 07:26 PM

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Gibe ang pow settle. So simpur.[laugh]
Me Newcastle fan

#11

Posted 01 November 2017 - 08:22 AM

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today news on the radio reveals that the Bishan MRT breakdown is part of a routine service and maintenance not done for the past 3 qtrs.  they found out that the maintenance team only clock the service done and not actual service is done on the pump, well done


every day wont be the same after you make a wrong decision.

#12

Posted 01 November 2017 - 08:32 AM

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today news on the radio reveals that the Bishan MRT breakdown is part of a routine service and maintenance not done for the past 3 qtrs.  they found out that the maintenance team only clock the service done and not actual service is done on the pump, well done

 

It all leads back to ex SMRT Saw Phaik Hwa who came from a retail background and focused on boosting retail space as a revenue stream, and cut back on maintenance and dismissed the core engineering team & replaced them with a less experienced team who are cheaper to hire.

 

She did a good job in boosting revenue via retail, but the end result is what commuters are experiencing in recent years on a regular basis - frequent train breakdowns.  [:/]  



#13

Posted 01 November 2017 - 09:02 AM

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today news on the radio reveals that the Bishan MRT breakdown is part of a routine service and maintenance not done for the past 3 qtrs.  they found out that the maintenance team only clock the service done and not actual service is done on the pump, well done

 

Maybe same thing happens to your lemon  [laugh]


It all leads back to ex SMRT Saw Phaik Hwa who came from a retail background and focused on boosting retail space as a revenue stream, and cut back on maintenance and dismissed the core engineering team & replaced them with a less experienced team who are cheaper to hire.

 

She did a good job in boosting revenue via retail, but the end result is what commuters are experiencing in recent years on a regular basis - frequent train breakdowns.  [:/]  

 

It might have started there but that was years ago.

 

What's the point of changing CEO and management team if they aren't doing anything different from Saw?


Beregond praised this
That is all.

#14

Posted 01 November 2017 - 01:09 PM

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Maybe same thing happens to your lemon [laugh]


It might have started there but that was years ago.

What's the point of changing CEO and management team if they aren't doing anything different from Saw?

Was the whole management team changed or only Saw?
The rot need to be completely removed, like cancer. Otherwise it's going to come back

#15

Posted 01 November 2017 - 01:18 PM

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It all leads back to ex SMRT Saw Phaik Hwa who came from a retail background and focused on boosting retail space as a revenue stream, and cut back on maintenance and dismissed the core engineering team & replaced them with a less experienced team who are cheaper to hire.

 

She did a good job in boosting revenue via retail, but the end result is what commuters are experiencing in recent years on a regular basis - frequent train breakdowns.  [:/]  

Cannot always blame ex ceo saw la. If the currrent ceo took over back in 2012, if he is really that good, he should be able to revamp the maintenance team and address the issues in SMRT lo. 


Clothe yourselves with compassion, kindness, humility, gentleness and patience.
Life is very fragile. Nobody knows what's gonna happen next.

#16

Posted 01 November 2017 - 01:38 PM

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Maybe same thing happens to your lemon [laugh]


It might have started there but that was years ago.

What's the point of changing CEO and management team if they aren't doing anything different from Saw?

Yalor. 5 years liao. Problem still cannot solve despite so many paper qualifications and multi million dollar paycheck. And ppl still blaming Saw PH??

#17

Posted 15 November 2017 - 08:20 PM

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Now everything is breaking down....What Happening to SMRT now?!?!?!



#18

Posted 15 November 2017 - 09:37 PM

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Technical glitches... IT department??

 

heng ahh.. this time cannot blame cultural issue. Else labelled xenophobic...


Pocy praised this

#19

Posted 16 November 2017 - 04:21 AM

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Now everything is breaking down....What Happening to SMRT now?!?!?!

 

SMRT buses and taxis still working... for now... 


Toyota Sienta (2016 - )

#20

Posted 16 November 2017 - 06:08 AM

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Its strange that the train will switch software feature.

 

For those in IT, that could never have happen without human intervention




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