Lied to by a salesman at kia-motors and I need advice

[VDub_Golf]

Yeah. The nightmare is almost finishing! A couple of hours more!

Hi bro, any good news?

[Fictionaire]

Heehee I just passed by. Car (if it's yours) no longer there.

 

Got hope!

 

Yup. Got hope :)

Hi bro, any good news?

 

Collecting later. Hmm will update. :)

[Kopites]

still no car?

Yup. Got hope :)

 

 

Collecting later. Hmm will update. :)

WTH!

 

I can't stand you any more?

 

where are you now? near leng kee?

 

want me to drop by?

Edited April 24, 2018 by Kopites

[Fictionaire]

still no car?

WTH!

 

I can't stand you any more?

 

where are you now? near leng kee?

 

Still at home. Waiting for my wife and kids. Going to Ubi soon. 

[Lsm_83]

 

I signed a sales agreement to purchase a Carens on 24th February 2018 at KIA Fulco Ubi. 

 

It was a display model and I received a generous $2000 discount for it. It was a July 2017 model, so I reckoned that it has been in the showroom for at least 8 months already.

 

The next day, I went to KIA Alexandra to view the car. The car is full of stickers but I didn’t mind since the $2000 discount was generous. 

 

Before signing the agreement, the salesperson assured me once COE is secured they will remove the car from the showroom immediately. He claimed the registration process would be faster if I buy this display car since the car is already in the showroom. Sounded good to me. 

 

COE was secured more than 2 weeks ago on the 21st of March 2018. After being told that the COE was secured, I informed him that I hoped to get the car within 7-10 days. He told me that it is not possible as KIA was flooded with a lot of new registrations. He said he could deliver the car on 10th April at the earliest. 

 

The disappointing thing was that there had been no updates from the salesperson since 21st March. Since there is a lack of update and it’s already 7th April, I decided to take a trip to KIA Alexandra this morning to see if the car is still in the showroom. 

 

To my surprise, I saw the car still displayed in the showroom! Now, the car has more stickers than usual and has a lot of unsightly marks from previous stickers. Also, for the whole duration I was there, the lights were switched on. Sigh, God knows what will happen to the battery. 

 

I informed the salesperson of my disappointment. I told him that he had promised me that the car will be out of the showroom once COE is secured but the car is still there!

 

It seems to me that they were intentionally delaying to deliver the car because they want to continue to use it as a display model. Looking at the state of the car now, it seemed to be in a more “abused” condition than when I saw the car on the 25th February. 

 

I wished I was informed about this issue earlier. Personally, with my dealings with businesses, I try to be understanding as much as possible. To be honest, I won’t mind if the car is still on display for one extra weekend since I understand that they need some time to get a replacement car.....but putting the car on display for another 3 extra weekends without telling me is just unethical. I think they were simply taking their chances that I would never find out. 

 

I am very disappointed that an AD is capable of lying and deceiving a customer like that. 

 

I was hoping for a small and kind compensation since my car was unnecessarily “abused” for a further unnecessary 3 weeks but their response was just a “sorry, we will take out your car from the showroom after this weekend. You should know that you are buying a display car. If you want a new car, get a new car.” Such an amazing response.

 

I wish to seek advice if there are any recourse I could take. For one, I can go to CASE to lodge a formal complaint. Also, is it possible for me to get back my deposit if I refuse to buy the car in its current state? I understand that the TCOE will expire in 6 months. 

 

 

Hope you can offer me some advice. :)

 

 

 

I have similar experience.

 

My brother bought a korean brand car with Model "E" in Dec 2017. At the point of time, the display car was red in colour. My brother was so in loved with the colour and decided to place an order. During the purchase time, I did ask the sales adviser whether will it be this "Demo" car, he replied NO as all our demo car are registered for rental car. So we believed him and signed the dotted line.

 

COE secured during 2nd bid and I went down to make the balance payment and took a good look at the car again and snap a picture on the chassis number. When the car was registered, I notice that the chassis number tally with the picture which i took earlier during my 2nd visit. I notice that this car was a DEMO CAR. Feeling damn angry and talk to the sales adviser about this and he compensated me 2k and told me that he don't make money on selling this car to me and pass a remark that their company AD K will not entertain me on this matter.

 

At the end, Just took the car and closed the matter. 

 

If you are buying a new car and the colour you want is as shown at the showroom, please take a photo of the chassis plate located next to driver seat to avoid the same situation like me.

[Evillusion]

Push them.

Keep pushing them tmr.

brudder......dont puak piak too much.......become very forgetful.....

[Fictionaire]

I have similar experience.

 

My brother bought a korean brand car with Model "E" in Dec 2017. At the point of time, the display car was red in colour. My brother was so in loved with the colour and decided to place an order. During the purchase time, I did ask the sales adviser whether will it be this "Demo" car, he replied NO as all our demo car are registered for rental car. So we believed him and signed the dotted line.

 

COE secured during 2nd bid and I went down to make the balance payment and took a good look at the car again and snap a picture on the chassis number. When the car was registered, I notice that the chassis number tally with the picture which i took earlier during my 2nd visit. I notice that this car was a DEMO CAR. Feeling damn angry and talk to the sales adviser about this and he compensated me 2k and told me that he don't make money on selling this car to me and pass a remark that their company AD K will not entertain me on this matter.

 

At the end, Just took the car and closed the matter. 

 

If you are buying a new car and the colour you want is as shown at the showroom, please take a photo of the chassis plate located next to driver seat to avoid the same situation like me.

 

Woah, terrible experience. Worse than me probably. Totally lied and misled you. Should have sued them.

 

E and K are quite obvious. 

[Kopites]

Still at home. Waiting for my wife and kids. Going to Ubi soon.

ok. I see ubi not leng kee. I am at anchorpoint till 8pm. if you need help around leng kee or CnC pandan PM me.

[Fictionaire]

ok. I see ubi not leng kee. I am at anchorpoint till 8pm. if you need help around leng kee or CnC pandan PM me.

 

Sure bro. No need to trouble you. I will get the checklist ready. 

[Evillusion]

I have similar experience.

 

My brother bought a korean brand car with Model "E" in Dec 2017. At the point of time, the display car was red in colour. My brother was so in loved with the colour and decided to place an order. During the purchase time, I did ask the sales adviser whether will it be this "Demo" car, he replied NO as all our demo car are registered for rental car. So we believed him and signed the dotted line.

 

COE secured during 2nd bid and I went down to make the balance payment and took a good look at the car again and snap a picture on the chassis number. When the car was registered, I notice that the chassis number tally with the picture which i took earlier during my 2nd visit. I notice that this car was a DEMO CAR. Feeling damn angry and talk to the sales adviser about this and he compensated me 2k and told me that he don't make money on selling this car to me and pass a remark that their company AD K will not entertain me on this matter.

 

At the end, Just took the car and closed the matter.

 

If you are buying a new car and the colour you want is as shown at the showroom, please take a photo of the chassis plate located next to driver seat to avoid the same situation like me.

wah......so many horror story from this AD.......damn cialak! Pull so many stunt to pull a fast one...........lets keep this thread open to remind future buyers......

[Kopites]

Sure bro. No need to trouble you. I will get the checklist ready.

ok. await your good news later on.

[inlinesix]

wah......so many horror story from this AD.......damn cialak! Pull so many stunt to pull a fast one...........lets keep this thread open to remind future buyers......

 

That's why must # tag this thread

#cycleandcarriage #c&cfulco #fulco #kiasingapore

[DACH]

brudder......dont puak piak too much.......become very forgetful.....ðððð

I mean keep on pressuring them to keep their promises.

What you thinking sia?

I have similar experience.

 

My brother bought a korean brand car with Model "E" in Dec 2017. At the point of time, the display car was red in colour. My brother was so in loved with the colour and decided to place an order. During the purchase time, I did ask the sales adviser whether will it be this "Demo" car, he replied NO as all our demo car are registered for rental car. So we believed him and signed the dotted line.

 

COE secured during 2nd bid and I went down to make the balance payment and took a good look at the car again and snap a picture on the chassis number. When the car was registered, I notice that the chassis number tally with the picture which i took earlier during my 2nd visit. I notice that this car was a DEMO CAR. Feeling damn angry and talk to the sales adviser about this and he compensated me 2k and told me that he don't make money on selling this car to me and pass a remark that their company AD K will not entertain me on this matter.

 

At the end, Just took the car and closed the matter.

 

If you are buying a new car and the colour you want is as shown at the showroom, please take a photo of the chassis plate located next to driver seat to avoid the same situation like me.

How long was the wait?

[Hoseyboh]

Yup. Got hope :)

 

 

Collecting later. Hmm will update. :)

 

Good luck.....hang dis....

[Evillusion]

I mean keep on pressuring them to keep their promises.

What you thinking sia?

How long was the wait?

you oredy read bro Fiction say he collecting today you still tell him to push them tomorrow......

[Fictionaire]

Good luck.....hang dis....

[Kopites]

even though not advisable to collect ride at night. For your case 12 midnight also must go.

 

Don't be late and give the SE excuse to drag one more day!

[Fictionaire]

even though not advisable to collect ride at night. For your case 12 midnight also must go.

 

Don't be late and give the SE excuse to drag one more day!

 

Yeah, I have a tight schedule. Bo pian. Need the car urgently on 26th. 

 

Tomorrow, working till very late and there is an Avengers movie at night. :))