Don't think u can reload the card yet and the function has been removed for now.
Here's the quick reference. https://www.soyacinc...e-app-malaysia/
Dear valued customer,
Three days ago, Touch ‘n Go published the initial version of its mobile wallet. We believe this is the first step towards providing a digital payments platform to our customers. The mobile wallet will ensure that you are able to conveniently expand the use of Touch ‘n Go services in multiple retail instances, not just on the nation’s toll and transit infrastructure. Touch ‘n Go cards will continue to exist and function as per normal.
We have since received much feedback, positive and negative. We thank you for taking the time to share your views with us. We have received the most feedback on the introduction of an additional reload channel for your Touch ‘n Go cards through the Pick Up Device (PUD). Your feedback indicates that the PUD method could cause inconveniences, and we are addressing those. We have discontinued this for now and will reintroduce this additional reload channel when refinements are made to it.
Please note though that all other Touch ‘n Go reload channels are working as per normal. As our customers, you have always asked us to add reload channels for your convenience and the PUD is one such channel that is free of charge. We will continue to listen to your requests and will further explore more convenient reload channels for Touch ‘n Go cards as we progress.
The Touch ‘n Go mobile wallet that you have on your devices today is in its infancy and is the first version of the services we want to bring you. We will be making multiple enhancements to it in the months to come. We are expecting better user interfaces and additional acceptance points. Amongst other, today, you can already use the wallet to purchase cinema tickets, do pre-paid top up’s and also purchase air tickets.
We seek your patience as we introduce new services for your use. We want to become better and we look forward to being beside you as we enter the digital age. Make no mistake, you are important to us and we value the feedback we receive and will continue to act in your best interest.
Please do not hesitate to contact our customer service points for any enquiries, or indeed if you have any feedback to give. For ease of references, you can also email us at careline
CEO, Touch ‘n Go
Edited by Dafansu, 03 September 2018 - 10:31 AM.