Tayspiderx 3rd Gear May 16, 2011 Share May 16, 2011 Why is this report not out before GE??!! SINGAPORE - When it comes to getting around the island, Singaporeans apparently have a worse journey experience than do commuters in New Delhi or Kuala Lumpur. The Republic ranked 18th in a survey of 23 cities on public and private transport journey experiences. Copenhagen, Seattle and Sydney had the most satisfied commuters, according to the inaugural Journey Experience Index by business research and consulting firm Frost and Sullivan. Singapore scored 54.5 points, below the global benchmark of 61. Those travelling on public transport indicated a higher level of discontent: Out of 740 public transport commuters and 674 private transport commuters polled here, 77.5 per cent and 57 per cent respectively were dissatisfied with their journey experience. A comparative breakdown for the other cities was not immediately available. However, one reason Singapore did not do better in the index could be the relatively high percentage of journeys made on public transport, as cities with higher car usage tended to record greater satisfaction in the overall journey experience, said Mr Vivek Vaidya, Frost's Asia-Pacific vice-president of its automotive and transportation practice. The index gave equal weightage to four areas: Timeliness in reaching one's destination, value-for-money, convenience and overall journey experience. Mr Vaidya said the main frustrations of public transport commuters were overcrowding, switching between different modes of transport as well as getting to and from their homes and train stations. Car owners said their journey times were predictable, but groused about the lack of value-for-money, with charges such as Electronic Road Pricing, he said. Transport analyst Lee Der Horng of the National University of Singapore was surprised that Singapore ranked below cities such as Beijing and Kuala Lumpur. But the findings suggest room for improvement in bus services here, he said. A significant percentage of commuters get to train stations by bus, and "now that we have more MRT lines, transfer between (different) modes becomes more and more common", he said. Train services are relatively predictable whereas buses, which are subject to road and traffic conditions, are less so, he added. "So, how to eliminate those uncertainties in bus services - that's what the operators and regulators should pay extra attention to," he said. Frost's findings vary from a customer satisfaction survey commissioned by the Land Transport Authority, the results of which were released earlier this year. Of 3,100 public transport commuters polled last October, 92.2 per cent were satisfied with service, according to the latter. Respondents gave an average service rating of 7.3 out of 10. Commuters were asked to rate satisfaction levels in eight areas including comfort, waiting time and reliability. Associate Professor Lee noted that the two surveys' methodologies were different and should not be compared. In reply to queries, the LTA told MediaCorp it was doing its best to increase the transport system capacity and will spend S$60 billion over the next 10 years to expand the rail network. Since last June, when LTA began quarterly reviews to improve heavily utilised bus services, 51 services have been improved through higher frequency and deployment of higher-capacity buses. "The LTA will also continue to build new road infrastructure to cater to travel demands," a spokesperson said. -TODAY/rt ↡ Advertisement Link to post Share on other sites More sharing options...
Kangadrool Supersonic May 16, 2011 Share May 16, 2011 The sudden surge of MRT lines have caught us by surprise. If not because of this surprise, we would have improved our public bus service level to complement the sudden surge in MRT lines. :ph34r: Link to post Share on other sites More sharing options...
Soya Supersonic May 16, 2011 Share May 16, 2011 haha...New Delhi & KL public transport better experience???.....i oso want whatever the writer has been smokin'. [laugh] Link to post Share on other sites More sharing options...
Ender Hypersonic May 16, 2011 Share May 16, 2011 Not trying to support our transport which I find needs to improve. But if this study rank us below KL, something not right with the report. Link to post Share on other sites More sharing options...
1fast1 Supersonic May 16, 2011 Share May 16, 2011 (edited) Nothing wrong with the report. Remember it's assaying *subjective* satisfaction. In other words, SG transport system is clearly *objectively* better than those of the two third-world cities (ND and KL) mentioned, but Singaporeans just love to kpkb more. BTW, I'll bet the LTA survey is far more "wayang", only in the other direction. Edited May 16, 2011 by Turboflat4 Link to post Share on other sites More sharing options...
Tom_kkh 1st Gear May 16, 2011 Share May 16, 2011 the study is based on traveler's opinion, so if they goes to a country with not much ppl taking public transport, of course they will have higher "satisfactions". Singapore worst than KL, I doubt so... Link to post Share on other sites More sharing options...
Watwheels Supersonic May 16, 2011 Share May 16, 2011 Associate Professor Lee noted that the two surveys' methodologies were different and should not be compared. I curious as to how LTA's survey is done and how is it different from the one done by an international body. Link to post Share on other sites More sharing options...
Tayspiderx 3rd Gear May 16, 2011 Author Share May 16, 2011 It could be due to the sudden surge in population here where whereas in KL and New Delhi, theirs areadi reached saturation point. Link to post Share on other sites More sharing options...
Tom_kkh 1st Gear May 16, 2011 Share May 16, 2011 Associate Professor Lee noted that the two surveys' methodologies were different and should not be compared. I curious as to how LTA's survey is done and how is it different from the one done by an international body. LTA interview car owners hows the public transport and interview those taking public transport hows the car parking situation and ERP rates Link to post Share on other sites More sharing options...
Pltang Clutched May 16, 2011 Share May 16, 2011 smallest city with most congested subways Link to post Share on other sites More sharing options...
Soya Supersonic May 16, 2011 Share May 16, 2011 maybe this is what the author means by New Delhi's better public transport experience...... Link to post Share on other sites More sharing options...
Watwheels Supersonic May 16, 2011 Share May 16, 2011 LTA interview car owners hows the public transport and interview those taking public transport hows the car parking situation and ERP rates Haha....I'm wondering the same thing. Link to post Share on other sites More sharing options...
Jman888 Moderator May 16, 2011 Share May 16, 2011 haha...New Delhi & KL public transport better experience???.....i oso want whatever the writer has been smokin'. [laugh] he travel by using street view of google map [laugh] Link to post Share on other sites More sharing options...
Jman888 Moderator May 16, 2011 Share May 16, 2011 Car owners said their journey times were predictable, but groused about the lack of value-for-money, with charges such as Electronic Road Pricing, he said. provided no road accident or rain my mrt ride is more predictable 95% of the time .... Link to post Share on other sites More sharing options...
Vulcann 6th Gear May 16, 2011 Share May 16, 2011 (edited) maybe this is what the author means by New Delhi's better public transport experience...... Don't just write off such experiences. I see that in this way: (1) More exhilarating experience (no need go Universal Studios!) (2) More natural ventilation ( Save air-con!) (3) Closer to nature ( smell the roses plus some fumes) (4) Better intimacy (obviously beneficial to guys...) Edited May 16, 2011 by Vulcann Link to post Share on other sites More sharing options...
Good-Carbuyer 1st Gear May 16, 2011 Share May 16, 2011 Not everyone said 'sorry if' before the GE? Link to post Share on other sites More sharing options...
Joseph22 Turbocharged May 16, 2011 Share May 16, 2011 provided no road accident or rain my mrt ride is more predictable 95% of the time .... best is to ride bicycle... then you will either be early or be the cause of accident Link to post Share on other sites More sharing options...
Rosschang 1st Gear May 16, 2011 Share May 16, 2011 provided no road accident or rain my mrt ride is more predictable 95% of the time .... Try Jurong East station... ↡ Advertisement Link to post Share on other sites More sharing options...
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