Deckbuild 6th Gear January 4, 2013 Share January 4, 2013 (edited) SingTel customers complain of wrong additional charges in telephone bills SINGAPORE: Some customers of telco SingTel have complained of wrong additional charges in their telephone bills. One SingTel customer said her husband received more than 10 charges for a premium rate service she did not subscribe to. Premium rate services are available to all mobile users, and include services like games and quizzes. Each charge was S$4 to S$8. The total charges came up to S$64. The charges are from a third Edited January 4, 2013 by Deckbuild ↡ Advertisement Link to post Share on other sites More sharing options...
Beehive3783 Turbocharged January 4, 2013 Share January 4, 2013 Singtel cb lor.. sell our data to these companies.. Link to post Share on other sites More sharing options...
Deckbuild 6th Gear January 4, 2013 Author Share January 4, 2013 Already boycott them since more than 10 years ago. Recently, helped my father call them to activate new SIM card because old one lost, they tell me must wait 48 hours ... after "negotiation" asking them they take plane or take bus, they say, can do in 2 hours.. so steady service. I boycott them as well, no matter how bad SH reception is, I still won't go to ST.... Very bad experience with them :angry: My dad have been using ST for 10 over years will be switching side soon due to some bloody service from them as well Link to post Share on other sites More sharing options...
Deckbuild 6th Gear January 4, 2013 Author Share January 4, 2013 Singtel cb lor.. sell our data to these companies.. Actually I believe all telco did the same thing lah, but it depends on how they solve their dispute, ST manage their dispute really badly.... Link to post Share on other sites More sharing options...
LouisLain Neutral Newbie January 4, 2013 Share January 4, 2013 They even charging the customer $30 for the nano SIM card replacement when u purchase the IP5. Best part is they did not inform me abt this extra charges until I found out from my monthly statement. $30 for an empty SIM card is really farking expensive. Dunno how much can they earn from only these SIM card charges alone. Link to post Share on other sites More sharing options...
Dinosaka 1st Gear January 4, 2013 Share January 4, 2013 Singtel have 6mths bonus ... That's explained why they can pay their staffs such bonus every year... Link to post Share on other sites More sharing options...
Littleknown Clutched January 4, 2013 Share January 4, 2013 Singtel have 6mths bonus ... That's explained why they can pay their staffs such bonus every year... How else can the CEO get 4.5 m last year when her fixed pay is only 1.5m? Link to post Share on other sites More sharing options...
Donut Supercharged January 4, 2013 Share January 4, 2013 I boycott them as well, no matter how bad SH reception is, I still won't go to ST.... Very bad experience with them :angry: My dad have been using ST for 10 over years will be switching side soon due to some bloody service from them as well M1 is still the BEST.............. Link to post Share on other sites More sharing options...
Beehive3783 Turbocharged January 4, 2013 Share January 4, 2013 Actually I believe all telco did the same thing lah, but it depends on how they solve their dispute, ST manage their dispute really badly.... Agreed, but I believe that's because 99% of Stinktel's call centers are outsourced to some third world country Link to post Share on other sites More sharing options...
Mustank Hypersonic January 4, 2013 Share January 4, 2013 How else can the CEO get 4.5 m last year when her fixed pay is only 1.5m? that's why must buy singtel shares huat ah!!! Link to post Share on other sites More sharing options...
Watwheels Supersonic January 4, 2013 Share January 4, 2013 They even charging the customer $30 for the nano SIM card replacement when u purchase the IP5. Best part is they did not inform me abt this extra charges until I found out from my monthly statement. $30 for an empty SIM card is really farking expensive. Dunno how much can they earn from only these SIM card charges alone. M1 also got charge. I'm sure Starhub also have. But the person who serve me offset it using my royalty reward and sunperk points, end up paying a lot less. It depends on the person serving you I guess. You should try calling to see anyway to offset the fee or simply just call to comprain and see whether they give you some vouchers. Link to post Share on other sites More sharing options...
Beehive3783 Turbocharged January 4, 2013 Share January 4, 2013 They even charging the customer $30 for the nano SIM card replacement when u purchase the IP5. Best part is they did not inform me abt this extra charges until I found out from my monthly statement. $30 for an empty SIM card is really farking expensive. Dunno how much can they earn from only these SIM card charges alone. I called to kpkb right after I found out that micro SIM is chargeable upon recontracting with them. So far so good, haven't seen the charge for micro SIM yet. Link to post Share on other sites More sharing options...
Happily1986 5th Gear January 4, 2013 Share January 4, 2013 Agreed, but I believe that's because 99% of Stinktel's call centers are outsourced to some third world country not true. some backend processing is done in bolehland but still under ST. call centre wise, all in Singapore but partially outsourced to a third party company. Link to post Share on other sites More sharing options...
Beehive3783 Turbocharged January 4, 2013 Share January 4, 2013 not true. some backend processing is done in bolehland but still under ST. call centre wise, all in Singapore but partially outsourced to a third party company. I got calls from Stinktel before, and the fella on the other line told me she was calling from pinoyland. Explain that.. Link to post Share on other sites More sharing options...
Happily1986 5th Gear January 4, 2013 Share January 4, 2013 I got calls from Stinktel before, and the fella on the other line told me she was calling from pinoyland. Explain that.. really? I am surprised. I worked briefly in the said outsource company during my uni holidays and to my knowledge no call centres overseas. Link to post Share on other sites More sharing options...
Galantspeedz Turbocharged January 4, 2013 Share January 4, 2013 Singtel cb lor.. sell our data to these companies.. i think you should retract this statment.... cannot prove leh Link to post Share on other sites More sharing options...
Galantspeedz Turbocharged January 4, 2013 Share January 4, 2013 really? I am surprised. I worked briefly in the said outsource company during my uni holidays and to my knowledge no call centres overseas. when i called mio and internet.. they told be based in KL Link to post Share on other sites More sharing options...
Beehive3783 Turbocharged January 4, 2013 Share January 4, 2013 really? I am surprised. I worked briefly in the said outsource company during my uni holidays and to my knowledge no call centres overseas. Yes, the fella called to tell me about some ongoing promotion. Annoyed by the accent, I asked where she was calling from. The answer left me amazed. ↡ Advertisement Link to post Share on other sites More sharing options...
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