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Used Car Dealers Feedback (Part 2)!


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Neutral Newbie

Anyone deal with Hoe Beng Auto Trading? i recently bought a Toyota Wish registered year 2006 and extend 5 years COE. Per agreement they provide me 6 months warranty on gear box and engine. unfortunately during Nov'16 final gear failed to function where RPM reached 4k when drive at 120km/h. so i arranged with the salesman for a checking, their technician say is gear box problem and need replacement. then somehow the salesman inform me that the warranty have mileage limit (2,000 km) which he never inform me during negotiation, is this reasonable? 6 months warranty with 2,000 km limit? so i called his boss, he telling me the same thing and inform me that even within 2,000 km they will only replace with 2nd hand gear box and labour cost for replacement have to bear by myself.

 

Please advise.

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Anyone deal with Hoe Beng Auto Trading? i recently bought a Toyota Wish registered year 2006 and extend 5 years COE. Per agreement they provide me 6 months warranty on gear box and engine. unfortunately during Nov'16 final gear failed to function where RPM reached 4k when drive at 120km/h. so i arranged with the salesman for a checking, their technician say is gear box problem and need replacement. then somehow the salesman inform me that the warranty have mileage limit (2,000 km) which he never inform me during negotiation, is this reasonable? 6 months warranty with 2,000 km limit? so i called his boss, he telling me the same thing and inform me that even within 2,000 km they will only replace with 2nd hand gear box and labour cost for replacement have to bear by myself.

 

Please advise.

认命。

you're stung... Move on to other places to solve your problem using your own money.

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Anyone deal with Hoe Beng Auto Trading? i recently bought a Toyota Wish registered year 2006 and extend 5 years COE. Per agreement they provide me 6 months warranty on gear box and engine. unfortunately during Nov'16 final gear failed to function where RPM reached 4k when drive at 120km/h. so i arranged with the salesman for a checking, their technician say is gear box problem and need replacement. then somehow the salesman inform me that the warranty have mileage limit (2,000 km) which he never inform me during negotiation, is this reasonable? 6 months warranty with 2,000 km limit? so i called his boss, he telling me the same thing and inform me that even within 2,000 km they will only replace with 2nd hand gear box and labour cost for replacement have to bear by myself.

 

Please advise.

I face the same problem as you . I had asked around. Just go to case first . Then fix outside then go to small claim to fight. If small claim fail then you need hire lawyer.

Edited by adrian130988
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Anyone deal with Hoe Beng Auto Trading? i recently bought a Toyota Wish registered year 2006 and extend 5 years COE. Per agreement they provide me 6 months warranty on gear box and engine. unfortunately during Nov'16 final gear failed to function where RPM reached 4k when drive at 120km/h. so i arranged with the salesman for a checking, their technician say is gear box problem and need replacement. then somehow the salesman inform me that the warranty have mileage limit (2,000 km) which he never inform me during negotiation, is this reasonable? 6 months warranty with 2,000 km limit? so i called his boss, he telling me the same thing and inform me that even within 2,000 km they will only replace with 2nd hand gear box and labour cost for replacement have to bear by myself.

 

Please advise.

So you have already clocked more than 2K? What is stated in your so call warranty?  Or is there a written warranty ? 

 

it is not wrong that they replace it with a used gearbox as long as it is  functionable. But in this case they do no honor  the warranty. Since the boss said they will only pay for 2nd hand gear box, not the labor within 2k, you may want to negotiate if they will to even provide a used gearbox and depend on how much you want to compromise on the labor. 

If all else fail, ask small claim what option you have and what document you have to be prepared before you send your car for repair.  

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This is expected liso fr a second hand dealer... not surprised ...they chut pattern liao

Pls go sin ming n find a gear box specialist n do it yourself

 

Meanwhile all of us can siam this dealer

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Anyone deal with Hoe Beng Auto Trading? i recently bought a Toyota Wish registered year 2006 and extend 5 years COE. Per agreement they provide me 6 months warranty on gear box and engine. unfortunately during Nov'16 final gear failed to function where RPM reached 4k when drive at 120km/h. so i arranged with the salesman for a checking, their technician say is gear box problem and need replacement. then somehow the salesman inform me that the warranty have mileage limit (2,000 km) which he never inform me during negotiation, is this reasonable? 6 months warranty with 2,000 km limit? so i called his boss, he telling me the same thing and inform me that even within 2,000 km they will only replace with 2nd hand gear box and labour cost for replacement have to bear by myself.

 

Please advise.

 

Was it written down in the contract that there is a 6 months warranty on gearbox and engine (excl or incl labour) and if so, did it say there is a 2,000km sub-condition  ?

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Neutral Newbie

Ya, that's the right way to do when u meet such situation. Walk off and look for others, rather than standing there arguing and the issue will still not be resolve.

 

I have recently bought one used car from Clasic Credit, their pre-sales service was fantastic as they needed to "con' you into buying from them. Their manager, Roland is the biggest con artist that made wonderful empty promises before you buy the car BUT totally ignoring your calls/ SMS as soon as payment made and the car left their showroom. I have to dig into my own pocket to do some of those outstanding touch-ups that they promised to do but honour, or keep-on delaying by pushing responsibilities among themselves the "musical chair" style. 

 

One of their workshop partner (Mirage Motorwerkz) also to be running their business with the same concept, will behave and treat you totally different when they found out that you have not agreed to the higher servicing package that they have recommended or wanted you to purchase.

 

All these companies should be black-listed so that other car owners will not fall victim to them.

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Neutral Newbie

I need help, I am A similar situation like you. Did you went to small claim in the end .

First time car buyer I just bought a second hand bmw 320i , paid a deposits of 2 k then sent a sent to workshop inspected , found out gear box and engine problem , car dealer promised to fix it . After that sent to performance for a check , apparently mechanic who sent in and performance sale adviser were friends . Felt some thing fishy as they didn't check for gear box and engine, requested to check for gear box and engine again on the next day as car is parked there , found out gearbox and engine issue . Told the car dealer there was issues was force to pay extra 200 for repair . Then sent back to performance for a check last Friday. Was told the car was cleared no issue . Took over they car this Monday in the afternoon full paid 93k in cash and took over Vechinice. At night found out car could reverse , texted car dear was told it was wear and tear can't cover . Took over to performance to check found out was gear box and engine issue repair cost was 6.5 k . When asked Peformance why they didn't found out gear box issue when I sent in Friday . They remain quite. Now I am stuck with the 6.5 k repair fee. Called the car dealer told me to sent down to his workshop he gave me the number , but called 5 time couldn't reach the guy called car dealer he say not his responsibility to contact his workshop . Please advice . Can't talk with the car dear any more .

 

Hi, I did not go to small claim. Just want to move on after a painful lesson here...

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There are too many for people tor read through and to search for a particular black sheep is not easy. So let me start the ball rolling by consolidating the black sheep here. Lets append more as we go.

 

Blacklist                                Post #

Hoe Beng Auto Trading    #3064

Clasic Credit                   #3070

 

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Neutral Newbie

ATTENTION! 

 

I am from Car Guru.Com Turf CIty. Here to provide our explanation on this incident. I am going to be brutally honest here with everything i say about the situation as well as how i felt being in the car trade. So please click the 'cross' button on the right hand corner(close tab) if you feel offended while reading through the text.

 

Before i begin my side of 'story' (since things have to be this 'dramatic' to the extend that it end up here as such a negative review, so a 'story' it shall be). I guess be it consumer and fellow dealers should understand the situation when the customer request for the car to be inspected in the customer's workshop. Lets not talk about those that are really out to tok'/'chop'/'bleed' you from all the unnecessary repair or even parts replacement job, 'normal' workshop in the industry HAVE to depend on jobs call in order to make a living, not blaming them but this is what people need to do in order to feed themselves and their families. Thus, it is VERY COMMON for a not-bad condition car to come back to us with a long long list of repair jobs.

 

Ok fine.

 

But did he mentioned that the Lexus IS250 he purchased from us is a COE car, meaning to say this car is of 10years old on the road, and given a fresh 5years COE renewal. Frankly speaking, in the eyes of the very well known and commonly used -lemon law, COE car is NOT being covered. Repairing or even replacing the list of job orders that this Mister's workshop provide is purely out of our goodwill and the of course to for the the salesman's pocket to activate his good 'bugging' skill in order for the boss to carry out the work orders.

 

Yes, we have agreed to the repair those defects and as mentioned by this Mister.

 

1)we did replace & fix  A)Bonnet hydraulic arm  

                                    B)Flywheel oil leak

                                    C)Drive shaft oil leak

                                    D) Front and bank absorber totally gone (Refer to point 3)

                                    E)Speedometer (Whole Unit) We buy recon

                                    F)Engine cover broken  (Refer to point 3)

          

2) Answering to the Mister's Point 9) whereby he mentioned that he spent $8900 to repair up the car. Err.. not sure if i am getting this right but $8900 is seriously a rip off from the workshop that this Mister is going. No wonder they kept insisting on things not being done, so they can charge you a $8900 for doing, nothing? And lets say the repair really cost up to $8900, which is close up to a ten thousand, would this Mister here be so calm and not take this thing to the legal way? I mean that $8900, i can totally use it to overhaul my engine once, or even twice, ok maybe thrice. 

 

3) As for the last two job order he requested, the absorber and the engine cover. I believe my colleague had

already told him that we wont be taking the repair job for that component as it is really part of the wear and tear(for a 10Years Old Car)and the new owner has to take on the responsibility to change up. On to the engine cover, my colleague had also told him about the fact that we have to  find for him a spare engine cover but it takes time. We will call him back once we find him the well-perfected engine cover because the previous time he rejected the engine cover we provide for him and request for an engine cover with clip on function. 

 

4)1000km change in the milleage, The mechanic took a 2nd hand (Recon) IS250 speedometer (the whole unit) box for this Mister.Therefore the mileage is another is250 mileage. BUT We DID NOT rent the car out for any other purposes. Because we're well AWARE of that it is ILLEGAL to do so. 

 

5) HIS CAR PROBLEM, ok here is another untold YET IMPORTANT part of the story. His trade in car is an 2010 Audi A4

(woah continental). Prior to us purchasing the car, the Mister also promise us that the car is in Good condition,i mean lets put it the car is in reasonable and acceptable condition. BUT the car broke down on the day of handover, we even offered help to call for tow car service to be towed to our workshop and bear all of the repaired cost( on the reasonable side, since we're going to be the future owner of this Audi. Mind you, we did not asked him to bear a single cost for the repair of the car but only ask from him to bear a little more on the IS250's basic wear and tear. Don't know if it is too much to ask for, but this Mister were at the workshop with us when the whole engine of the A4 was removed in order fix(Engine in very bad oil leak condition, Gasket broken, Drive shaft leak, alternator down, spark plug gone, etc etc). I dont have to bring up the hefty cost to repair a continental car like this, everyone should know. 

 

6) Insurance, the Mister mentioned that he already signed the form. Which means the insurance company will settle then rebate as well as transfer of NCD with him. IT TAKES TIME. Otherwise, customers can always feel free to Q in  their respective insurance company counter to get the rebate cheque. Canceling the policy is also purely out of goodwill of the us, the dealers. 

 

It takes two hand to clap, my colleague might have his side of service hiccup to this Mister over here and i hereby apologize on behalf of him. We will definitely improve on our way to communicate with our customers as well as a better way to convey our superiors' words to potential buyers. 

 

To conclude the incident, we denied on the accused comments passed by this Mister over here based on his sole side of story. We are doing serious and honest business here, not hit-and-run nor we are out here to scam anyone's hard earned money. We cant help as different people will definitely have all kinds of perspective on this incident, but only hope to seek kind understanding and fair judgement this time round.

 

We dealers are human too just like any other people out there, BE NICE and we will definitely go the extra miles to provide the deserving service to buyers.

 

I had actually planned to move on but after seeing such replies, I really need to voice out and correct the facts. Basically the replies are RUBBISH... UTTERLY RUBBISH...

 

First of all Mr. Zack Lim, I believe my transaction has got nothing to do with you and you may not be aware of the full story as well. Mine dealings are with Zen Toh.

 

S/No. 1. I acknowledged that some of the items were done. However, the leaks were still present which I had feedback. But what has Car Guru or your colleague done? No answer at all.

 

S/No. 2. $8900 was well paid and no doubt about it as parts replaced were shown. Before and after photos of the leaking parts were also taken. If the repair done by Car Guru was good, this incident will not have happen and I will not be writing in here. Went down to Car Guru workshop 2 times and 2 times the leaks were present. Asked your colleague how to settle but no answer. Lastly, the workshop which I went to for the repair is a big and reputable workshop with outlets all over Singapore. I need to correct such defamation that the workshop is unscrupulous out to make money and ripping me off from the repair. Perhaps, I did not state myself clearly. The $8900 repair work consist of other wear and tear parts other than the items which Car Guru had promised me. The items which Car Guru promised me but did not done well amounted to almost half of the $8900.

 

S/No. 3. The absorber was promised by your colleague to change even before I signed the agreement and sent the car to my workshop to check. The absorber was found to be faulty when I test drove the car at the Turf City carpark. Going over hump or making a turn will have sound. I still remember your colleague say that as long as got sound sure will change for me. I did not insist or request. Since your colleague say that will change for me, I only negotiated for all 4 to be changed as the same time so that all will have the same wear out rate.

 

S/No. 4. If this is the case, why your colleague cannot answer me when I question?

 

S/No. 5. I seriously need to correct what you had mentioned that Car Guru offered to tow the Audi to your workshop and that Car Guru will bear the cost of repair. Since when did Car Guru offered that? Rubbish! 3 Car Guru staffs were at the handing and taking over. None of them dare to accept the car and instead made me signed on the handing  / taking over form with notes saying that I will have to make good the car then can handover. The fault of the car when handing over was strong vibration when engine started. I did not object as I felt that it is my responsibility to hand over the car in proper. Lastly, I was NOT at your workshop when the Audi was taken apart. When did you see me or who told you that I was at your workshop to "witness" the Audi being taken apart? PLEASE GET YOUR FACTS RIGHT.

 

S/No. 6. I called up the insurance company and they claimed that they did not receive anything from Car Guru regarding the cancelation. So Car Guru is only doing out of good will. Perhaps next time anyone buying car and trade in car to Car Guru has to bear that in mind so that the customer have to settle it themselves.

 

I do not intend to go further. I just want to correct and state what are the actual facts. The truth has been distorted along the way. Nevertheless, I am actually very much looking forward to this reply from Car Guru. As how the reply is, will show the professionalism and how customer oriented is Car Guru towards their customer in handling dispute / conflict. Let the readers be the judge.

 

I shall stop and will not comment anything further about Car Guru. Whether it is the issue with the staff or the issue with the company itself that resulted in such unpleasant experience, I shall not comment further. But I would like to declare 1 more thing and that is Car Guru offered me a settlement which I accepted to close the case and move on. Nothing to brag about but I appreciated the gesture and good will from Mr. Jimmy of Car Guru. Steady and kudos to him...

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Very good as the new year n cny is approaching we can siam a few more 2nd hand car dealership liao... if they continue like this buyers pls report here so more n more of their ugly business ethics will be exposed

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Buying for car dealer is to cut their asking price for 4 to 5k. I dun need your warranty or service.

 

Would you be ok if car dealer cut 4k to 5k for your car supposedly if you are just wanting to sell and dealer comes along to offer?

 

4k to 5k off the sgcarmart guide price?

Anyone deal with Hoe Beng Auto Trading? i recently bought a Toyota Wish registered year 2006 and extend 5 years COE. Per agreement they provide me 6 months warranty on gear box and engine. unfortunately during Nov'16 final gear failed to function where RPM reached 4k when drive at 120km/h. so i arranged with the salesman for a checking, their technician say is gear box problem and need replacement. then somehow the salesman inform me that the warranty have mileage limit (2,000 km) which he never inform me during negotiation, is this reasonable? 6 months warranty with 2,000 km limit? so i called his boss, he telling me the same thing and inform me that even within 2,000 km they will only replace with 2nd hand gear box and labour cost for replacement have to bear by myself.

 

Please advise.

 

Gearbox issue they WILL have to honour. Doesnt matter renewed or not.

 

Even 50/50 costs they will have to bear!

Edited by JCSL
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Very good as the new year n cny is approaching we can siam a few more 2nd hand car dealership liao... if they continue like this buyers pls report here so more n more of their ugly business ethics will be exposed

The moral of the story is:

Buy new car from AD

Buy used car from AD recognised representative.

 

Many broad daylight robbers are out there to dig into the pockets.

Why should one pay such big sum of money to worry here n there at the expense of those irresponsible dealers.

 

we must share more incidents encounters here be it dealers or buyers

 

Some buyers are also demanding too much too............

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Would you be ok if car dealer cut 4k to 5k for your car supposedly if you are just wanting to sell and dealer comes along to offer?

 

4k to 5k off the sgcarmart guide price?

 

 

Gearbox issue they WILL have to honour. Doesnt matter renewed or not.

 

Even 50/50 costs they will have to bear!

Let say car A and car B everything is the same. Car dealers selling car A at 100k, so for car B how much dealer will take in? BTW r u used car dealers?
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Let say car A and car B everything is the same. Car dealers selling car A at 100k, so for car B how much dealer will take in? BTW r u used car dealers?

 

I cant be answering generic questions unless you want hypothetical answers in which is non conclusive.

 

Yes, i am a used car dealer without the "s" cos i only own one and not many :)

 

The moral of the story is:

Buy new car from AD

Buy used car from AD recognised representative.

 

Many broad daylight robbers are out there to dig into the pockets.

Why should one pay such big sum of money to worry here n there at the expense of those irresponsible dealers.

 

we must share more incidents encounters here be it dealers or buyers

 

Some buyers are also demanding too much too............

 

That is sometimes the key to all problems.

Edited by JCSL
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I cant be answering generic questions unless you want hypothetical answers in which is non conclusive.

 

Yes, i am a used car dealer without the "s" cos i only own one and not many :)

 

 

 

That is sometimes the key to all problems.

Oh Thk for your reply.
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I cant be answering generic questions unless you want hypothetical answers in which is non conclusive.

 

Yes, i am a used car dealer without the "s" cos i only own one and not many :)

 

 

That is sometimes the key to all problems.

 

Its not a generic question that yields hypothetical answers which is non conclusive.

 

using english to confuse people is not the way to go

 

Its a question that all used car dealers will never answer cos revealing the factors that affect the price and profit margin is akin to a magician revealing his/ her bag of tricks. Then all the consumers will be more aware and people in the same trade will hate you for it.

Edited by alex976
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