Cheepo 3rd Gear April 17, 2013 Share April 17, 2013 (edited) I am dismayed to be told it takes 3 weeks to get my broken windscreen replaced. Insurance approval is one thing. And then they do not have the parts. So the windscreen has to be shipped in from Germany. This is so different from my Toyota - almost instant service. My friend's Civic also dealt with immediately when he drove into Kah Motor. Today is my 3rd trip to VW and still nothing can be done. I just watch the crack get bigger and bigger everyday. No more VW for me after this. Edited April 17, 2013 by Cheepo ↡ Advertisement Link to post Share on other sites More sharing options...
Jamesc Hypersonic April 17, 2013 Share April 17, 2013 To stop the crack getting any bigger, don't they drill a hole just under the crack to stop it getting bigger? 3 weeks? Yours is a rare model? Link to post Share on other sites More sharing options...
Soya Supersonic April 17, 2013 Share April 17, 2013 be thankful u can still drive to vw 3 times as ur DSG haven't kaputz. juz kidding.... Link to post Share on other sites More sharing options...
Cheepo 3rd Gear April 17, 2013 Author Share April 17, 2013 To stop the crack getting any bigger, don't they drill a hole just under the crack to stop it getting bigger? 3 weeks? Yours is a rare model? Not rare at all. Lots of them around including taxis. It is a Touran. Link to post Share on other sites More sharing options...
Cheepo 3rd Gear April 17, 2013 Author Share April 17, 2013 be thankful u can still drive to vw 3 times as ur DSG haven't kaputz. juz kidding.... Thanks for reminding me about the 7DSG. I don't really have any problems with that and very minimal juddering. But of course the fear is always there - especially when the warranty expires. Link to post Share on other sites More sharing options...
VellfireS 4th Gear April 17, 2013 Share April 17, 2013 I am dismayed to be told it takes 3 weeks to get my broken windscreen replaced. Insurance approval is one thing. And then they do not have the parts. So the windscreen has to be shipped in from Germany. This is so different from my Toyota - almost instant service. My friend's Civic also dealt with immediately when he drove into Kah Motor. Today is my 3rd trip to VW and still nothing can be done. I just watch the crack get bigger and bigger everyday. No more VW for me after this. sorry to say bro.. I think VW's aftersales service quite jialat.. heard quite a bit about it.. Link to post Share on other sites More sharing options...
Jamesc Hypersonic April 17, 2013 Share April 17, 2013 I am dismayed to be told it takes 3 weeks to get my broken windscreen replaced. Insurance approval is one thing. And then they do not have the parts. So the windscreen has to be shipped in from Germany. This is so different from my Toyota - almost instant service. My friend's Civic also dealt with immediately when he drove into Kah Motor. Today is my 3rd trip to VW and still nothing can be done. I just watch the crack get bigger and bigger everyday. No more VW for me after this. Don't let the windscreen shatter. I had a shattered windscreen in Msia. The glass went on my seat and everywhere. It was a real pain in the arse. Link to post Share on other sites More sharing options...
Steptronic Supercharged April 17, 2013 Share April 17, 2013 Don't let the windscreen shatter. I had a shattered windscreen in Msia. The glass went on my seat and everywhere. It was a real pain in the arse. Is it not a rule in Sg for long that you should have film to protect the shattering? Link to post Share on other sites More sharing options...
Cheepo 3rd Gear April 17, 2013 Author Share April 17, 2013 sorry to say bro.. I think VW's aftersales service quite jialat.. heard quite a bit about it.. I have to agree and too bad I have to learn it the hard way. I have been calling their service centre phone line for 2 days and never ever manage to speak to a human. Then I emailed them at the email address "[email protected]" but no response. So much "customer care". Finally drove into their service centre to speak to the staff only to find out must wait 3 weeks. Sorry state of affairs. Very very disappointing. Link to post Share on other sites More sharing options...
inlinesix Supersonic April 17, 2013 Share April 17, 2013 Why not call up ur insurance company & bang table? Be pro-active at the source. Link to post Share on other sites More sharing options...
Jamesc Hypersonic April 17, 2013 Share April 17, 2013 Is it not a rule in Sg for long that you should have film to protect the shattering? Nope there is no law in Sg that you need to put in the film. The only law is how much light the film must let in. Link to post Share on other sites More sharing options...
Jamesc Hypersonic April 17, 2013 Share April 17, 2013 I have to agree and too bad I have to learn it the hard way. I have been calling their service centre phone line for 2 days and never ever manage to speak to a human. Then I emailed them at the email address "[email protected]" but no response. So much "customer care". Finally drove into their service centre to speak to the staff only to find out must wait 3 weeks. Sorry state of affairs. Very very disappointing. Maybe you need to change the address? From "[email protected]" to "[email protected]"? Link to post Share on other sites More sharing options...
Celicar Turbocharged April 17, 2013 Share April 17, 2013 sorry to say bro.. I think VW's aftersales service quite jialat.. heard quite a bit about it.. I think it is illegal to use VW and aftersales service in the same sentence. Link to post Share on other sites More sharing options...
Kangadrool Supersonic April 17, 2013 Share April 17, 2013 Thought with so many VW running about, there should be some buffer stock for parts? Link to post Share on other sites More sharing options...
Silklee 3rd Gear April 17, 2013 Share April 17, 2013 I think it is illegal to use VW and aftersales service in the same sentence. LOL! like. Link to post Share on other sites More sharing options...
Cheepo 3rd Gear April 17, 2013 Author Share April 17, 2013 Why not call up ur insurance company & bang table? Be pro-active at the source. My insurance premiums not enough for insurance company to fly windscreen from Germany on private charter jet. Link to post Share on other sites More sharing options...
Cheepo 3rd Gear April 17, 2013 Author Share April 17, 2013 Maybe you need to change the address? From "[email protected]" to "[email protected]"? May be better that way. Under-promise and over-deliver. That is the way to keep a customer for life. Too bad different companies have different play books. Link to post Share on other sites More sharing options...
Jamesc Hypersonic April 17, 2013 Share April 17, 2013 May be better that way. Under-promise and over-deliver. That is the way to keep a customer for life. Too bad different companies have different play books. Companies that don't provide good service is going for short term business. Keeping a customer for life is very important to every organisation except maybe Changi Prison. Their motto should be, we provide bad service so that customers won't come back again. ↡ Advertisement Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In NowRelated Discussions
Related Discussions
how to remove micro/fine scratches on windscreen
how to remove micro/fine scratches on windscreen
Windscreen crack - repair or change
Windscreen crack - repair or change
How to remove paint specks on windscreen?
How to remove paint specks on windscreen?
How to remove stubborn stain on windscreen?
How to remove stubborn stain on windscreen?
Temasek Holdings ...... Piggy Bank broken?
Temasek Holdings ...... Piggy Bank broken?
Best water repellent
Best water repellent
Windscreen crack
Windscreen crack
Water marks removal on the windscreen glasses.
Water marks removal on the windscreen glasses.