RadX Moderator June 22, 2015 Share June 22, 2015 SIA ordered to pay customer S$735 for downgrading ticket class An Indian consumer protection council has ordered the airline to compensate the customer for causing him “mental agony and hardship” by downgrading him from business to economy class without prior notification. File photo of a Singapore Airlines plane. (Photo: AFP/Miguel Medina) SINGAPORE: Singapore Airlines (SIA) has been ordered by an Indian consumer protection council to compensate a businessman 35,000 rupees (S$735) for downgrading his ticket from business class to economy without prior notice. According to a report in New Indian Express, the businessman, Mr GVK Reddy, had flown on flight SQ528 from Singapore to Chennai on Apr 19, 2011. However, he was told at the check-in counter that his business-class seat had been downgraded to economy class. As compensation, the airline gave him a S$600 voucher – the difference in the classes’ ticket price. Mr Reddy protested but had no choice but to take the seat offered by the airline, the report said. He later filed a legal notice with the airline seeking compensation of more than S$104,000 for costs including damages, deficiency of service, and causing him mental agony and pain. In a written reply, SIA argued that Mr Reddy was the last person to make a booking for a business class seat and was also the last to arrive for check-in, by which time, the business-class tickets were overbooked. The ticket conditions also make it clear to passengers that they may not be able to travel in their chosen class due to overbooking, the report quoted the airline as saying. The District Consumer Disputes Redressal Forum of South Chennai noted that the downgrade, without prior notification, “clearly amounted to a deficiency in service”, the report said. It ordered SIA to pay the customer 30,000 rupees (S$630) as compensation for mental agony and hardship, and to pay 5,000 rupees (S$105) for the cost of the proceedings within six weeks, the report said. wow want to seek 104k...hahahhha..laugh die me!!! mental agony and hardship...WTF ↡ Advertisement 9 Link to post Share on other sites More sharing options...
Beehive3783 Turbocharged June 22, 2015 Share June 22, 2015 Anyone notice the "PRAISE" funtion is now gone? 2 Link to post Share on other sites More sharing options...
Vid Hypersonic June 22, 2015 Share June 22, 2015 This is so funny [laugh] [laugh] [laugh] 2 Link to post Share on other sites More sharing options...
Little_prince Supersonic June 22, 2015 Share June 22, 2015 <p><p>SIA ordered to pay customer S$735 for downgrading ticket classAn Indian consumer protection council has ordered the airline to compensate the customer for causing him mental agony and hardship by downgrading him from business to economy class without prior notification. POSTED: 22 Jun 2015 14:51 UPDATED: 22 Jun 2015 15:06 PHOTOSFile photo of a Singapore Airlines plane. (Photo: AFP/Miguel Medina)ENLARGE CAPTION 2 0 0 Email More A A SINGAPORE: Singapore Airlines (SIA) has been ordered by an Indian consumer protection council to compensate a businessman 35,000 rupees (S$735) for downgrading his ticket from business class to economy without prior notice.According to a report in New Indian Express, the businessman, Mr GVK Reddy, had flown on flight SQ528 from Singapore to Chennai on Apr 19, 2011. However, he was told at the check-in counter that his business-class seat had been downgraded to economy class. As compensation, the airline gave him a S$600 voucher the difference in the classes ticket price.Mr Reddy protested but had no choice but to take the seat offered by the airline, the report said. He later filed a legal notice with the airline seeking compensation of more than S$104,000 for costs including damages, deficiency of service, and causing him mental agony and pain.In a written reply, SIA argued that Mr Reddy was the last person to make a booking for a business class seat and was also the last to arrive for check-in, by which time, the business-class tickets were overbooked. The ticket conditions also make it clear to passengers that they may not be able to travel in their chosen class due to overbooking, the report quoted the airline as saying.The District Consumer Disputes Redressal Forum of South Chennai noted that the downgrade, without prior notification, clearly amounted to a deficiency in service, the report said.It ordered SIA to pay the customer 30,000 rupees (S$630) as compensation for mental agony and hardship, and to pay 5,000 rupees (S$105) for the cost of the proceedings within six weeks, the report said. wow want to seek 104k...hahahhha..laugh die me!!! mental agony and hardship...WTF But still. It's a small win for consumer rights. For a consumer to stand up to a giant like SIA is commendable. I would highly doubt if any one would dare sue SIA and win in singapore. 2 Link to post Share on other sites More sharing options...
RadX Moderator June 22, 2015 Author Share June 22, 2015 Anyone notice the "PRAISE" funtion is now gone? think maintenance... lah Link to post Share on other sites More sharing options...
Beehive3783 Turbocharged June 22, 2015 Share June 22, 2015 Ok boss, owe you 5 first. Interest free hor? think maintenance... lah Link to post Share on other sites More sharing options...
RadX Moderator June 22, 2015 Author Share June 22, 2015 Ok boss, owe you 5 first. Interest free hor? hahhaha..see FOMC increase first...kekeke then charge you Prime rate... Link to post Share on other sites More sharing options...
Jungus 4th Gear June 22, 2015 Share June 22, 2015 the compensation should have been higher... 1 Link to post Share on other sites More sharing options...
FourZero Hypersonic June 22, 2015 Share June 22, 2015 If he claim for physical problem then I can understand😄😄😄 balls cramp because of economical seats tat is small n tight 😄😄😄 lol 8 Link to post Share on other sites More sharing options...
Watwheels Supersonic June 22, 2015 Share June 22, 2015 Whoa, I didn't know "mental agony & pain" can cost so much money. Can cover COE with change. I dun mind. When is the next "downgrading" exercise? 4 Link to post Share on other sites More sharing options...
Wt_know Supersonic June 22, 2015 Share June 22, 2015 (edited) heng ar ... if it's MCF elite ... probably $630K for mental agony and hardship ... (S$630) as compensation for mental agony and hardship Edited June 22, 2015 by Wt_know 4 Link to post Share on other sites More sharing options...
Camrysfa Turbocharged June 22, 2015 Share June 22, 2015 e photo of a Singapore Airlines plane. (Photo: AFP/Miguel Medina) It ordered SIA to pay the customer 30,000 rupees (S$630) as compensation for mental agony and hardship, and to pay 5,000 rupees (S$105) for the cost of the proceedings within six weeks, the report said. Wah, the court proceedings of $105 very reasonable, lol 2 Link to post Share on other sites More sharing options...
Voodooman Supersonic June 22, 2015 Share June 22, 2015 104k versus 630, not enough to pay for his time, more pain and angst. 2 Link to post Share on other sites More sharing options...
ChickenMob 6th Gear June 22, 2015 Share June 22, 2015 104k versus 630, not enough to pay for his time, more pain and angst. he must go mad in order to claim 104k......... 1 Link to post Share on other sites More sharing options...
Bezbee 5th Gear June 22, 2015 Share June 22, 2015 wow want to seek 104k...hahahhha..laugh die me!!! mental agony and hardship...WTF[/size][/size][/font][/color] You never hear "gek leng Kia siao" meh? ..... Lol... 4 Link to post Share on other sites More sharing options...
Yslim79 4th Gear June 22, 2015 Share June 22, 2015 He must be very mad now that he only got 735 bucks ... Link to post Share on other sites More sharing options...
Sagara 4th Gear June 22, 2015 Share June 22, 2015 Don't know if it is enough to pay for his legal fee or not. Link to post Share on other sites More sharing options...
RH1667 Hypersonic June 23, 2015 Share June 23, 2015 i wonder what is the breakdown for each items that he claiming that can amount to total $104k for that few hours of agony and mental stress?? ↡ Advertisement 2 Link to post Share on other sites More sharing options...
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