My 4th Telco TPG Sim Card

[RadX]

apparently on TPG mobile fb page, many are double charged, etc

[Adrianli]

Just checked mine and there is indeed double charge for this month!!!

 

[Soya]

Piangz....still so many bugs

 

[Fcw75]

Don't sign up. Their FB page really a lot of complains.

Kenna double charged, no response, etc.

 

[13177]

2 minutes ago, Fcw75 said:

Don't sign up. Their FB page really a lot of complains.

Kenna double charged, no response, etc.

 

Recently saw Gomo keeps advertising on tv, maybe this one is better than TPG?

[Ysc3]

Just now, 13177 said:

Recently saw Gomo keeps advertising on tv, maybe this one is better than TPG?

Gomo is singtel. 

Every month will send renewal message. 

Billing wise quite transparent and coverage is superb. 

Tpg only win in value.Data per $.

[Fcw75]

Besides GOMO, still have Grid Mobile and Giga.

Anyone using?

[Jman888]

heng i dun have double charged 

[Adrianli]

Received email from TPG on the double charges.

 

Dear Adrian,
 
We are aware that there have been various posts on social media about what appears to be duplicate charges by TPG. Please be assured that we take such feedback very seriously. Based on all the cases we have investigated thus far, we have however not found a single instance of actual duplicate charges. What has in fact occurred is a collection for a previous billing cycle which was not previously charged. As this deduction from the credit card was done at the same time as the billing for the current 30-day period, it would perhaps appear to be a duplicate charge. We regret that our description for the deductions may have been inadequate to avoid this misinterpretation of the charges.
 
If you have noticed multiple deductions by TPG on your credit card statement, please consider the Activation Date of your service and the number of 30-day cycles which have transpired since then. The total number of deductions by TPG will correspond to that number of 30-day cycles plus the forthcoming 30-day cycle (where applicable). Note that TPG, in line with the usual industry practices, bills at the start of the usage period. Also, if you have multiple subscriptions of TPG services all tied to the same card, these transactions would be multiplied by the number of those subscriptions.
 
For a guide to accessing information about your Activation date from the “My Account” feature on our subscriber portal, please refer to our FAQ here.
 
TPG strives to bring better value for your mobile spend and we thank you for being among our earliest customers and your support.
 
Sincerely,
Paul Ramesh
Head of Customer Service
TPG Telecom Pte Ltd

[13177]

On 8/19/2020 at 10:08 AM, Ysc3 said:

Gomo is singtel. 

Every month will send renewal message. 

Billing wise quite transparent and coverage is superb. 

Tpg only win in value.Data per $.

Gomo is singtel, thats why coverage is superb. 

[Ender]

Giga's pop up plan not bad. My's son previous $18 for 20gig  upgraded to 40gig. And it's permanent. 

[Ysc3]

Telco TPG to double customer service staff after complaints of delayed replies, poor service

[AndrewLee72]

Juz sharing, yesterday I took Circle line, from Mountbatten stn to MBS .  inside train no signal de .. zzzzzzzzz

[ToyotaShuttle]

On 8/26/2020 at 9:41 PM, Adrianli said:

Received email from TPG on the double charges.

 

Dear Adrian,
 
We are aware that there have been various posts on social media about what appears to be duplicate charges by TPG. Please be assured that we take such feedback very seriously. Based on all the cases we have investigated thus far, we have however not found a single instance of actual duplicate charges. What has in fact occurred is a collection for a previous billing cycle which was not previously charged. As this deduction from the credit card was done at the same time as the billing for the current 30-day period, it would perhaps appear to be a duplicate charge. We regret that our description for the deductions may have been inadequate to avoid this misinterpretation of the charges.
 
If you have noticed multiple deductions by TPG on your credit card statement, please consider the Activation Date of your service and the number of 30-day cycles which have transpired since then. The total number of deductions by TPG will correspond to that number of 30-day cycles plus the forthcoming 30-day cycle (where applicable). Note that TPG, in line with the usual industry practices, bills at the start of the usage period. Also, if you have multiple subscriptions of TPG services all tied to the same card, these transactions would be multiplied by the number of those subscriptions.
 
For a guide to accessing information about your Activation date from the “My Account” feature on our subscriber portal, please refer to our FAQ here.
 
TPG strives to bring better value for your mobile spend and we thank you for being among our earliest customers and your support.
 
Sincerely,
Paul Ramesh
Head of Customer Service
TPG Telecom Pte Ltd

So is it true?

[Ysc3]

41 minutes ago, AndrewLee72 said:

Juz sharing, yesterday I took Circle line, from Mountbatten stn to MBS .  inside train no signal de .. zzzzzzzzz

So far underground no signal.... Even basement of some shopping malls.

[Josephthm]

At first sms me to say that july bill not charged when in fact have charged to credit card. then august charge twice.. so confusing.. don't know how to see their billing cycle.. 

[AndrewLee72]

36 minutes ago, Ysc3 said:

So far underground no signal.... Even basement of some shopping malls.

Hi bro, ya agree man. Hope they improve on this sooooooooooooooon !!!

[Adrianli]

3 hours ago, ToyotaShuttle said:

So is it true?

If count from activation date, then its true. Cos the first two months no charges. But if Sep also double then is they wrong.