Ultra poor service by TOUCH n GO

[BenTong]

sinkies must learn to be street smart

cannot always served with spoon feed

one must learn how to solve problem especially when you know a country is boleh (left/right/center)

if one cant survive or get things done in bolehland ... forget about other countries

 

 

 

not just that ... almost all big petrol station can buy and top up TnG

when go msia must always prepare yourself

i hate sinkies jam up the custom because no $ in TnG

spoilt my mood and waste my time cheong JB for BKT breakfast

 

 

Sorry sorry .. block your bkt.. Edited May 11, 2019 by BenTong

[Vinceng]

I never top up my Touch n Go card with  a lot of money.

 

Max RM30 inside after each trip  - just enough for the RM20 to enter Malaysia for next trip and top up at petrol station or toll booth.

 

If card expires, take it as can throw away the card.

[GLZT]

Can top up TNG card in Watsons also, but iirc, only in multiples of RM25.

[Subutai]

I always believe when travelling overseas, be humble, patient and tactful though they may be unprofessional. Even when taking video or photo evidence, should be discreet.

 

Seems like taking videos and making sure the other party is aware of it, is kinda norm nowadays. Passive intimidation and sowing repercussions?

[Kopites]

I never top up my Touch n Go card with a lot of money.

 

Max RM30 inside after each trip - just enough for the RM20 to enter Malaysia for next trip and top up at petrol station or toll booth.

 

If card expires, take it as can throw away the card.

I have 3 cards. two expired and one active. the expired cards if remember correctly balance value around 10 plus RM.

 

every trip we would top up just sufficient to cover our trip. 100 to 120.

 

the expired card value I treat it as exchange loss sing to RM.

[Davidklt]

Actually, what is the rationale to expire TNG cards when there is no usage for 1 yr ? Silly policy, perhaps a way to make some money from there. 

[Lovemyride]

The lesson is don't leave too much money in your card especially if you know you've no planned trips coming up. I usually top up such that it is enough for the next two trips. Checkpoint toll fees and road charge only. So at least RM50 balance. 

 

Why two trips? If on the first trip, I happen to finish everything late and decide to top up at 11pm at petrol station before coming home, they will say system closed for the day because they are counting money etc. So if I didn't get to top up, at least I have another chance on the second trip before the money runs out. 

 

Sometimes I'll top up more and have RM100 inside if I know I have more frequent trips or long distance trips coming up. 

[Kb27]

bolehland culture is different. They may be inefficient, illogical, and all the bad things you see in them, but that's the way they worked and they are happy.

 

Now they see sinkies comes in, throw their weight around, being arrogant, demanding and other stuff.

 

You make your own judgement.

[KaKiLang]

I have 2 expired cards, one donkey years back, one end last year, both have about 60+rm credit each.

 

On my way back from thailand in Jan, drove in to TnG in Perak for toilet break then sunbian report my expired cards try my luck. Confirm balances after scanning through the cards. Yes the card owner must present the claims, after a short phone call to her superior, she reimburse me with a new TnG card with the old card balance topup for the recent expired one whereas the long due expired one they will reimburse me in a later date prior to filling up forms of claims.

 

Gotten my CIMB claim cheque in March. You can buy the card in any 7elevens or Watsons, You can get a new card for purchases more then 100rm at any TESCOs free promo.

 

 

Edited May 11, 2019 by KaKiLang

[1fast1]

Actually, what is the rationale to expire TNG cards when there is no usage for 1 yr ? Silly policy, perhaps a way to make some money from there.

What is the rationale for ERP cash cards to expire after a fixed period? What is the rationale for an EZ-Link card to do the same? And what is the rationale for the cost of these cards not being fully refundable when in the UK, a (regular) Oyster card can be deactivated and fully refunded?

 

Every gahmen exhibits "silliness" as a way to make money. Already being paid millions doesn't prevent this, apparently.

Edited May 11, 2019 by Turboflat4

[Subutai]

I have 3 cards. two expired and one active. the expired cards if remember correctly balance value around 10 plus RM.

 

every trip we would top up just sufficient to cover our trip. 100 to 120.

 

the expired card value I treat it as exchange loss sing to RM.ð¤

 

TS haa my empathy.ð¤

actually is easy for us on say we must..this..we must that..

 

if put ourselves in TS position we might not be able to react as what we have preach here. IMO

 

As for TS in future be stingy on yourself do top up sufficient will do. Throw away also won't feel heart pain.

I have been in TS shoes once on the Touch and Go card however that was years ago. I remembered i asked nicely and patiently though i wanted it resolved asap so that i can be on my way after time lost in queuing jam then at this counter. Got the refund eventually and bought a new replacement card.

 

TS purposefully created a new id to rant on this, must be damm DL i guess. Not stirring but what caught my attention was the filming and phototaking incident he mentioned.

[Kopites]

I have been in TS shoes once on the Touch and Go card however that was years ago. I remembered i asked nicely and patiently though i wanted it resolved asap so that i can be on my way after time lost in queuing jam then at this counter. Got the refund eventually and bought a new replacement card.

 

TS purposefully created a new id to rant on this, must be damm DL i guess. Not stirring but what caught my attention was the filming and phototaking incident he mentioned.

that was a bit overboard videoing and lucky polis wasn't alerted.

[Dafansu]

Actually, what is the rationale to expire TNG cards when there is no usage for 1 yr ? Silly policy, perhaps a way to make some money from there. 

 

Cards without any transaction or usage for 12 consecutive months will become dormant and an administrative fee of RM5.30 will be charged for deactivation.

 

Touch ’n Go Sdn Bhd chief executive officer Syahrunizam Samsudin said the fees were for system maintenance and administration cost.

 

Each Touch ’n Go card has a lifespan of 10 years and its expiry date is printed on the card’s back. An administration fee of RM5.30 will also be imposed when customers transfer their balance from the expired card to a new one.

 

 

Read more at https://www.thestar.com.my/news/nation/2015/12/12/touch-n-go-cards-must-be-used-once-a-year-to-avoid-deactivation/#A1uGOO4Jc4TpYVAS.99

[Wt_know]

Cards without any transaction or usage for 12 consecutive months will become dormant and an administrative fee of RM5.30 will be charged for deactivation.

 

Touch ân Go Sdn Bhd chief executive officer Syahrunizam Samsudin said the fees were for system maintenance and administration cost.

 

 

Each Touch ân Go card has a lifespan of 10 years and its expiry date is printed on the cardâs back. An administration fee of RM5.30 will also be imposed when customers transfer their balance from the expired card to a new one.

 

 

Read more at https://www.thestar.com.my/news/nation/2015/12/12/touch-n-go-cards-must-be-used-once-a-year-to-avoid-deactivation/#A1uGOO4Jc4TpYVAS.99

good info

all types of cards sure have some sort of admin fees la

accept it ...

Edited May 12, 2019 by Wt_know

[BenTong]

Actually, what is the rationale to expire TNG cards when there is no usage for 1 yr ? Silly policy, perhaps a way to make some money from there.

they want you to go more often la.. anyway nothing silly la.. a policy is just a policy..

[Heartlander]

 

 just wanted to share my bad experience with the Touch n go service office (at Jalan Lingkaran Dalam) this morning...

 

Situation:

I had a touch and go card that was purchased many many years ago.... with reduced amount of balance in card, so need to do a top up....

 

Process / procedure :

Used to do top up at the woodlands checkpoint (malaysia customs) , but they have discontinued and told us to go to any shell station to do top up

I had to drive to nearest JB shell station to do top up,  but was told that the card expired... so need to go nearest Touch n Go office to renew or top up 

 

Experience 

when my wife reaches there (Touch n go ), the staff (claimed her name is farah) was very rude and made things difficult and insist the registered card owner must be present ... so she had to ask me to go in 

 

when I went in, the staff ask some silly questions on the card... such as how much we normally top up  and where do we top up (like they are collecting data for a customer expenditure survey)....  we gave the information and told her al these should be available in their system 

 

The staff was unhappy and tried to be more difficult by asking the next ridiculous question, .. asked if we had use this touch n go to pay car park...   

My answer is I pay almost all my carpark fees through cash ...  my recollection is i use this card as per the original intent which is meant for toll fee and customs payment and I don't use this card or even associate this card for any car park payment....  

 

she turned around and said.. okay then data mismatch... validation failed... you need to go register again

 

Her logic seemed like...  one could be using the card for a 1000 or million times for toll payment but if there is 1 car park payment (dunno where/when) and you are unable to tell me there is , then this is treated as data unable to be validated

wow... I have not chanced upon a more sophisticated data processing intelligent brain or organisation that develop such a system of inflexibility or obstipation ..

 

i was shocked.... what sort fo data is mismatched? i asked,   i am the owner of the card....  with a long span of the years using the card... who can recalled every small transactions throughout the years and if 1 data is not matched, the staff conclude that it is data mismatched?....   .. and this is all happening just to be able to top up a cashcard 

 

My Aftershocked experience 

firstly, the staff is unprofessional......just applying her personal biasness and discriminate against individuals and decision is based on her whims and fancy...

secondly, the so called validation data process is a joke.....  who can remember every steps /amount the card has been top up...   just a general answer aligned with what she wants to hear is considered validated... and another general answer not aligned to what she wants to hear is invalidated

 

there is also no consistency in the validation process...

 

if validation is needed for a top up cashcard (not sure it is needed, overkill), then please do it properly with consistency and had a good basis for the answers (establish how certain slight deviations are acceptable)

for example  she ask what was top up, we answer vaguely like RM 100-200....    but actually there were other higher or lower denominations as well... but she can accept those as validated..

 

when she asked if the card is use for paying carpark... I told her, so far, my recollection is mainly for road toll tee and the VEP customs payment as its original intend, many carparks that i go to doesn't have this touch n go payment option ... i pay cash for those...  yes ..many car parks have since implemented to accept touch and go, doesn't means i have changed my way of paying carpark.. maybe a single occurrence or so

 

 With the system data in front of her,  she should be able to look at the overall data .. perhaps 99.9% of times, I am paying as tolling fee and maybe 0.1% of the total is used to pay carpark such as a particular instance... if so, what is the basis of saying the data is invalid 

 

then there is another staff (presuming the office manager or the manager in charge), he warned me to stop recording the whole episode and also wanted to stop me from taking a photo of the Touch n go's Refund Notice printout where it has office contact number for me to write to complaint.  He also asked the to delete the video

Again ridiculous request, I asked where in that office was it stated we are not allow to take video and why is is not allow to take a photo of the contact information of that notice for me to send my complaint to ? anyway those are the proof of how bad service provider they are ...   deletion would be a waste 

 

Looking back, 

the validation process redundant and irrelevant... might as well ask everyone to register new one and not waste time talking to bunch of crowns

 

I don't know what else to say...   the company should consider replacing those unprofessional staff  or improve the process or leave it as it is (which will be probably what they will do)

 

I think you better don't do this over there even if you are used to doing it over here. There might be a poster in malayu posted somewhere warning against this in the office then you are hosayliao. I am sure they will not hesitate to make you sweat in the temporary holdup for awhile together with those whose passport has not enough validity period. Please keep this entitled attitude within our borders for the sake of your safety and your loved ones.

[Solar]

they want you to go more often la.. anyway nothing silly la.. a policy is just a policy..

Use until about minimum RM20 left for the next return trip to MY at the customs.

Won't be that heart pain if u lose it.

[BenTong]

I think you better don't do this over there even if you are used to doing it over here. There might be a poster in malayu posted somewhere warning against this in the office then you are hosayliao. I am sure they will not hesitate to make you sweat in the temporary holdup for awhile together with those whose passport has not enough validity period. Please keep this entitled attitude within our borders for the sake of your safety and your loved ones.

Actually even within our borders also better keep this entitled behaviour in his toilet.. but not NUS toilets hoh..