Disgruntled vending machine customer demands S$1 refund from Yeo's, claims can designs too similar

[kobayashiGT]

Disgruntled vending machine customer demands S$1 refund from Yeo's, claims can designs too similar

source: https://mothership.sg/2020/07/yeos-vending-machine-complaint/

If you've ever hit the wrong button at a vending machine by mistake, you probably know the feeling: stuck with a product you did not want, with no avenue for an exchange or refund.

One such incident appears to have happened in Bedok recently.

According to a Facebook post by "新加坡眼 Singapore Eye", one disgruntled customer going by the name of "Eddy Eddy" lost S$1 after selecting the wrong drink.

"Eddy" had wanted to buy a soy bean drink, but mistakenly selected chrysanthemum tea instead.

The reason? The packaging for different products were too similar.

A picture, presumably from "Eddy", provided evidence of the similarity.

This state of affairs drove the customer to write to the email provided on Yeo's website.

The customer's demands were: a refund of S$1 to compensate him for his loss, as well as a change of packaging so that future customers would not find themselves in the same predicament.

The original post appears to have been made by Facebook user "Ed Dy", though the contents are not accessible to the public:

A later post by "Ed Dy" says that he is "getting both fan mail and hate mail", and that he "didn't know people felt so strongly about Yeo's graphic design".

Separately "Ed Dy" also mentions a "boomersona", which possibly refers to a "boomer persona" which is assumed for select online posts.

Criticised for not owning mistake

While it's not known whether "Eddy" has received a refund, they have certainly received a great deal of feedback from commenters on the post.

Many disagreed with the contention that "Eddy" was confused by the packaging:

Quote

"'Chrysanthemum tea' and 'soy bean drink' are printed on the can, if you pressed wrongly, leave it! You still had to send this nonsensical email to let everyone know you are an idiot!"

Others urged "Eddy" to accept his part of the blame. As one commenter asked rhetorically, "if you can't defecate, do you blame the toilet bowl?"

Others suggested that the incident was an expression of wider social phenomenon:

This is the majority of people in Singapore, making complaints over small things, when the problem is their own responsibility, they still want to pin the blame on others.

Not all comments unsympathetic

"Eddy" found some kindred spirits as well, however.

I have also bought wrongly too, just drink

Those who managed to put themselves in "Eddy"'s shoes would have found more reason for sympathy in the complaint email: the difficulty of getting the correct spelling for crysmantamium crystantamum crysentamum crysentemeum chrysanthemum.

Quote

crysmantamium

Eddy Eddy 5:19 pm

to [email protected]

hello YEOS

i want to asked you why e crystantamum n e soya bean drink packaging look so similar?????? ytd at e vneding machine @ bedok i want 2 buy e soya drink but end up pres e crysentamum drink cus both look e same....... $1 hard work gone liddat there fore YEOS pls refund me my $1 (pay now pay lah oso can) n PLS PLS PLA change e packaging so ppl don mix up e soya drink n crysentemeum!!!!

tnks n retards

So much effort for this persona.

You can see the post here:

Quote

I am quite sure Eddy is somehow or rather related to Trump. 🤣🤣🤣

Maybe they share the same surname or smth.

 

[Ysc3]

My mother also bought salah before... Wanted chrysanthemum but took soya bean instead. Design is really very similar. But since it's for visitors we just left it in the kitchen for anyone who wanted it. 

[Volvobrick]

Actually Yeo's should thank the customer and take the suggestion seriously. It's from a customer who cares and bothers. Such customers are very loyal. 

[Yewheng]

20 minutes ago, Ysc3 said:

My mother also bought salah before... Wanted chrysanthemum but took soya bean instead. Design is really very similar. But since it's for visitors we just left it in the kitchen for anyone who wanted it. 

Haha... Maybe the designers are the same person.. And that person only have such design. So end up design patterns all similar.. 

[Yewheng]

15 minutes ago, Volvobrick said:

Actually Yeo's should thank the customer and take the suggestion seriously. It's from a customer who cares and bothers. Such customers are very loyal. 

But then sometimes life will not always be that smooth. So for that guy who wasted 1 dollars.. Count his bad luck and he I am sure he will not repeat the same mistake again lao lor. 

 

In life there will always be ups and down. For his moment of wasted 1 dollars is a down moment. So he could took this opportunity to learn to be more careful in looking in packaging next time.. Not just in Yeo's but all other products packaging. Maybe just so nice these packaging looks similar, but then need to look at the wordings to ensure that it is the correct item he wanted to purchase. 

Edited July 27, 2020 by Yewheng

[Watwheels]

I'm not a fan. Dont care. 😂

[PSP415]

1 minute ago, Watwheels said:

I'm not a fan. Dont care. 😂

Not fan no. 2 here. 

But it's a good feedback. If he email that he's not asking for a refund but wish to provide a feedback, maybe Yeos may send him a cartoon of his favourite drink. More than $1.😅

So if he gets the $1 refund, the salah drink will be returned intact? 😅😂😂

Just yada-ing 

Stay safe. 

Cheers 

[Soya]

14 minutes ago, Yewheng said:

Haha... Maybe the designers are the same person.. And that person only have such design. So end up design patterns all similar.. 

This fella better dun buy Audi. All models look the same

Skali he wanted to buy A8, but land up bought A1 instead how?

 

[Volvobrick]

45 minutes ago, Yewheng said:

 In life there will always be ups and down. For his moment of wasted 1 dollars is a down moment. So he could took this opportunity to learn to be more careful in looking in packaging next time.. Not just in Yeo's but all other products packaging. Maybe just so nice these packaging looks similar, but then need to look at the wordings to ensure that it is the correct item he wanted to purchase. 

Audi A3, A4, A6, A8 come to mind.

And C, E, S-class too.

All use one single design and Stretch/Enlarge function in Photoshop!

[Yewheng]

1 minute ago, Volvobrick said:

Audi A3, A4, A6, A8 come to mind.

And C, E, S-class too.

All use one single design and Stretch/Enlarge function in Photoshop!

 If that is the mistake.. That guy must be super rich. That mistake is impossible coz the price difference is too big to be not went unnoticeable. 

Edited July 27, 2020 by Yewheng

[Soya]

5 minutes ago, Volvobrick said:

Audi A3, A4, A6, A8 come to mind.

And C, E, S-class too.

All use one single design and Stretch/Enlarge function in Photoshop!

Yeah who said Germans are a hardworking bunch? Sibei lazy cut & paste buggers!

 

[RadX]

Just now, Soya said:

Yeah who said Germans are a hardworking bunch? Sibei lazy cut & paste buggers!

 

Has ur wife ever mistaken you for chrysanthemum?😂😂

[Soya]

Just now, RadX said:

Has ur wife ever mistaken you for chrysanthemum?😂😂

Happens all the time. Coz I'm yellow & sweet...

 

[RadX]

3 minutes ago, Soya said:

Yeah who said Germans are a hardworking bunch? Sibei lazy cut & paste buggers!

 

sounds like diabetic urine le☠️

[Volvobrick]

Just now, Soya said:

Yeah who said Germans are a hardworking bunch? Sibei lazy cut & paste buggers!

 

I think a lot of workers in Germany now are Eastern Europeans and Middle Easterns.... 

Koreans are doing a better job now.

[1fast1]

Something something one dollar bullock cart wheel something something.

[1fast1]

21 minutes ago, RadX said:

sounds like diabetic urine le☠️

After I drink chrysanthemum tea, I go chrysanthemum pee. 😁

[RadX]

If you do green pee with green tea

 

my condolences