Customer Verbally Abuses Manager At McDonald’s Punggol, Netizens Praise Her For Remaining Calm

[kobayashiGT]

https://mustsharenews.com/mcdonalds-punggol-customer/

Customer Uses Vulgarities On McDonald’s Punggol Manager, Refuses To Leave Contact Details

Customer service is a difficult job, especially if you work in the F&B line.

As many Singaporeans are stressed out due to the pandemic, some are liable to lose their temper when dapao-ing food.

Frontline service staff unfortunately have to deal with this often, and it’s a credit to them when they don’t lose their cool.

That’s why a manager at a McDonald’s outlet in Punggol won praise from netizens over how she handled an angry customer who verbally abused her.

She never lost her temper despite him using vulgarities on her, but still remained firm.

Video starts with altercation in full swing

The incident was captured in a 50-second video posted by a netizen in the Complaint Singapore Facebook group on Saturday (24 Jul).

It starts off with the altercation already in motion and a man can be heard saying “Enough!” in a loud voice to a female manager.

From the receipt he’s holding, it seems like he’s waiting for a takeaway order.

While it’s unclear how or why the incident started, from the man’s tone of voice it’s clear he’s quite agitated.

His raised voice is also attracting the attention of the rest of the staff members, who’re all looking at him.

 

Manager mentions calling the police

The female manager, on the other hand, is talking calmly and clearly to him.

However, it’s obvious her patience is getting nowhere, so she asks him why he’s being abusive.

She then mentions that she can call the police.

The man responds by flinging the receipt on the counter, and says she can call the police.

However, when she follows him up on his dare, and asks him for his name or phone number, he refuses to tell her.

That’s because if he gives her his number, the police will call him, he said.

‘You are not listening to me!’

She responds that she only wants his details because he’s being very loud.

To that, the man rudely points to her, saying,

You are not listening to me, that’s why I’m loud.

She replied that she’s listening to him, but he’s just getting louder.

She then handed the receipt over to a male colleague.

Man caught using vulgarities

It seems this customer has been to this McDonald’s outlet a few times before, as the female manager then tells him that “everytime you come in, you’re like this”.

To which he replies crudely, “everytime your a**, everytime?”

The staff then tells him,

You don’t have to say the ‘F word’ sir.

The man then proceeds to use the “F word” on her, very clearly.

The male manager nearby is clearly startled to hear it, as he looks up.

At this point, it’s also worth nothing that there’s a small child hanging around nearby.

The female manager again asks him for his number to call the police, and he refuses to give it to her.

She then finally walks away, telling him to explain it to her male colleague.

All the while, she never stopped calling him, “sir”.

Check out the whole video here. Warning: It contains vulgar language, do exercise discretion.

 

Using vulgarities on service staff uncalled for

As of Saturday (24 Jul), the video has racked up 5,400 views and more than 900 shares.

According to the OP, it was taken at the Punggol Oasis branch.

He was of the opinion that using vulgarities on service staff is uncalled for, no matter what the reason.

Netizens praise manager for handling situation

Netizens agreed with him, saying nobody deserves such verbal abuse.

They also praised the female manager for how she handled the situation.

One netizen even said that the man has been to the outlet before, as seemed to be the case from the video.

Unfortunately, he’s also been seen scolding the managers there more than once.

Kudos to manager for civil yet firm approach

Though it’s not certain what caused the customer to be so agitated in the first place, it really doesn’t matter.

No matter who’s at fault, vulgarities shouldn’t be used on anybody, period.

If the man’s a regular customer of the branch and has done this before, it’s even more concerning as we can’t imagine what the staff there have had to go through.

Kudos to the female manager for handling him politely, yet firmly.

MS News has reached out to McDonald’s regarding the incident, and will update this article when they respond.

[Victor68]

There should be law to protect service providers. You can be unhappy with service or product, there are avenues for complain. Abuse is definitely wrong, more so that is an employee only. 

[Vid]

No head no tail but still no reason for anyone to be abusive to staff.

[ER-3682]

Due to Covid,Due to many Lockdown,need to Takeaway,some lost their Jobs,alot under Great Stress...

[badlammy]

I thought it's very loud so I turned down my volume before I play the video. End up cannot hear anything 🤣.

[Hamburger]

Consequence of closing ktv, need avenue to vent it out. 

 

[kobayashiGT]

5 minutes ago, Hamburger said:

Consequence of closing ktv, need avenue to vent it out. 

 

I should open a "venting machine" shop. anyone with an anger management issues, can come to my shop and vent it out.

[Jman888]

maybe he is a boss that wfh and no one for him to boss around

 

[Mkl22]

1 hour ago, ER-3682 said:

Due to Covid,Due to many Lockdown,need to Takeaway,some lost their Jobs,alot under Great Stress...

no reason to be abusive. a fine will wake them up. if i was there i will record and make a police report. cannot let these fellas strut around and hurl abuses. no one should be another's punching bag.

Edited July 25, 2021 by Mkl22

[Twister]

1 hour ago, kobayashiGT said:

I should open a "venting machine" shop. anyone with an anger management issues, can come to my shop and vent it out.

Your "Venting Machine" importing from PRC / TW / Viet / Thai / Korea / Japan??

 

🤩🤭

 

 

My friend ask one.....

 

Edited July 25, 2021 by Twister

[Jamesc]

If want to yaya papaya like a Big F

then don't go cheap fast food like Macca Ds lah.

Go high crass restaurant!

Then he can yaya papaya all he wants.

There is a time and place for everything.

This is NOT the time and place for this kind of behaviour.

[Jamesc]

My own view is

Never argue with people that prepare your food.

Anything can happen to it!

 

[Jamesc]

If I was this man I would dare go back again unless he wears a disguise.

This could happen to his food!

 

 

 

[Jamesc]

After watching all the videos I posted

I think this guy better don't go out and buy food anymore!

I can think a lot of WORSE things that can happen to 

his food than just this! 

Edited July 25, 2021 by Jamesc

[Jamesc]

Parents please don't let this young man 

grow up to be this old man.

 

 

 

[SGCMmadman]

Tis type hv sense of entitlement. Their $2 is $2000. 

[Mustank]

Hope people sexpose him 

then he go Macdonald there buy everyone kfc mod burger pizza hut for 7 7 49 days 3 meals to apologize

[Windwaver]

IMH is nearby, maybe the customer should head there for a consultation?