Bad Repair Experience at MTE Garage

[Comage]

24 minutes ago, Hamburger said:

You need to read again. If change 4 pcs , bigger hole in the pocket and probably no recourse.

You need to read again, I said if the fault really did lie with the injectors. Not that I said the workshop boss is correct... 

The fact is most of the time if the customer drives such a vehicle claiming that "not sure what the problem is"... Then we can be quite certain that the workshop will take advantage of the customer's ignorance of the car's issue. 

[Yeokimchoy]

2 hours ago, Ingenius said:

I empathise with you TS.  However, you should have visited the Volvo authorised dealer's workshop, which a google search will surface.  Perhaps you wanted to save money and opt to go to outside workshop.  But the fact is, outside workshops are known to chop carrot, especially one which you never patronised before, so you must be extra skeptical and careful when quoted big repair amount.  From what a mechanic told me, a simple clogged\dirty throttle will result in a fuel injector error, something which can be solved for less than $100.  This should have been checked for first thing.

Also, you mentioned the Volvo manual states that the mileage is "about 800km per 40L(20/24KM/Litre)", this must be taken with a huge pinch of salt and greatly discounted.  Most cars will return just half of the stated ideal mileage in city area.  So the fuel consumption may not abnormal and nothing is faulty at all.

Hi Ingenius,

Thank you for the input...

Plse call me Kim..

Yes...My last E200 and 180 GLA were Agent maintained...service credits use for service and repairs, Cabrio done by an ex Merc mechanic at Alexander Village (always believe the specialize have the proper tools and computer system check )

The V40 cross country is a 2015 model...so no point going back to Agent...a Volvo Specialist will so the job.(but i was wrong on this choice)

Any V40 owners can check what is your current ride fuel consumption?

Kim   

[Yeokimchoy]

2 hours ago, thebutcher said:

As much as it sucks, TS should prolly take it as an expensive lesson and move on.

No point stressing about going to Small Claims and all.

Hi Butcher,

Point noted.

I don't write much...more of a viewer in this forum...Great site with so much car info

What pissed me off is the indifference the boss replied to my text....last msg from him..."Do not disturb me at my rest hrs, U can go ahead with any action you want. We will not stop for it"....time text text him was 8.12pm.

When I first text him about sending car for him to check and repair...time was 7.05pm. Got time for new business??

 

[Yeokimchoy]

2 hours ago, Hamburger said:

Such lousy workshop with bad business ethics should be put to shame.

Kudos to TS for taking the trouble to share the exasperating saga.

Thanks Hamburger...

Kim

[Patronic]

@Ingenius Diesel engines have throttle? Hmmm🤔

[PSP415]

18 minutes ago, Yeokimchoy said:

@PSP415 

 

Hi PSP,

Thanks for the suggestions...

1. Yes...written on the invoice as - Replace Diesel Fuel Injector (V40D2) (3717)....I can easily checked with Volvo if this part no. is correct for my model and year, if the need to submit this for the courts.

2. No....written Volvo V40D2 (2015) and Chassis no., Veh no.

3. No...

As mentioned...after Gary's replaced the No.2 injector....car is ALL well. In fact I pumped full tank last week and looking at the trip mileage estimate...will be better than 380km.

Kim 

 

Yes, pls confirm with Volvo on correct part number for your ride. If its verified that what was used is incorrect, you can pursue thru Small Claims. 

It will be a joke if this is the MTE you went to :

Warranty will be meaningless/irrelevant as wrong part is used. 

Again, good luck and pls update us. Enjoy your ride now that problem is resolved. 

Stay safe 

Cheers 

[Yeokimchoy]

2 hours ago, Optramagnum said:

Although Money can be earned back but should teach that unethical workshop a lesson. Its a matter of principles. I will shame the workshop in every social media platforms that I have and even go to Small Claim despite all the troubles.

Hi Optramagnum,

Point well noted

You are right...The Principles matters

Kim

[Ct3833]

1 hour ago, Kopites said:

To TS, 

The bottom line is the first workshop technical expertise rather than the spare part (injector) itself in contention. You can claim the labour charges but doubt you can claim against the wrongly installed injector. Injector wasn't faulty. 

Take it as a lesson to always seek 2nd opinion or even 3rd opinion before committing to any major repair. 

I have the impression that the injector from the furst workshop might be of the wrong type

[Yeokimchoy]

2 hours ago, Thaiyotakamli said:

I spent 6k on OW but problem still there

go other place only $500 and problem gone

 

U say le

Hi Thaiyotakamil,

What is OW?

Kim

[Yeokimchoy]

1 hour ago, Fitvip said:

TS has encountered two workshops in a short space of time, one to avoid and the other, reliable. 

You are doing a good service to the general motoring public, in particular, MCFers. Unethical businesses should be exposed to save innocent customers from falling prey to them.

Thank you, TS.

Hi Fitvip

High FIVE bro

Kim

[Kopites]

12 minutes ago, Ct3833 said:

I have the impression that the injector from the furst workshop might be of the wrong type

 I am no expert. TS did mentioned 2nd workshop cited wrong type of injector used. 

[Yeokimchoy]

1 hour ago, Kopites said:

To TS, 

The bottom line is the first workshop technical expertise rather than the spare part (injector) itself in contention. You can claim the labour charges but doubt you can claim against the wrongly installed injector. Injector wasn't faulty. 

Take it as a lesson to always seek 2nd opinion or even 3rd opinion before committing to any major repair. 

Hi Kopites,

Thanks for your feedback...

When I when back to them...he insisted the Injector they changed  no problem...I reasoned with him...maybe the replaced injector was faulty in the first place, which he took my suggestion to replace with another piece from the same spare parts shop...but the problem still there.

After Gary's replaced with the right injector...all is good. ...Conclusion is simple

Kim

 

[Mkl22]

2 hours ago, Thaiyotakamli said:

I spent 6k on OW but problem still there

go other place only $500 and problem gone

 

U say le

Heard the same too. 

[Mkl22]

15 minutes ago, Ct3833 said:

I have the impression that the injector from the furst workshop might be of the wrong type

Give chassis number how to get wrong part? Unless alibaba and want to clear stock! 

[Yeokimchoy]

1 hour ago, Volvobrick said:

Buy a scan tool. Learn some DIY through YouTube. Buy parts online and replace yourself.

 

 

Go WS if mess up.... 

Hi Volvobrick,

Not in this league...haha

Toilet leak I might still be able to handle...engines...no way

Kim

 

[Mkl22]

35 minutes ago, Yeokimchoy said:

Hi Butcher,

Point noted.

I don't write much...more of a viewer in this forum...Great site with so much car info

What pissed me off is the indifference the boss replied to my text....last msg from him..."Do not disturb me at my rest hrs, U can go ahead with any action you want. We will not stop for it"....time text text him was 8.12pm.

When I first text him about sending car for him to check and repair...time was 7.05pm. Got time for new business??

 

Go small claims. And spread the word. As long as you document everything and it’s true no worries on him threatening to sue. 

[Yeokimchoy]

1 hour ago, Jamesc said:

jamesc will be starting a workshop soon because I have heard this kind of stories a thousand times.

jamesc will be ethical, knowledgeable and I don't like carrots.

jamesc is not a rabbit.

Hi Jamesc.

Thumb's up...

Kim

[Kopites]

Just now, Yeokimchoy said:

Hi Kopites,

Thanks for your feedback...

When I when back to them...he insisted the Injector they changed  no problem...I reasoned with him...maybe the replaced injector was faulty in the first place, which he took my suggestion to replace with another piece from the same spare parts shop...but the problem still there.

After Gary's replaced with the right injector...all is good. ...Conclusion is simple

Kim

 

Chill. I am sure you will get over it after a few weeks.

Money spend can always earn back.

Times spend on your ride can never be rewind back. Don't waste your times. Ride your drive with a happy smile and not a gloomy smile. 👍 Cheer up.