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Too nosy? Driver permanently banned from Grab after asking passenger inappropriate questions


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Turbocharged

https://www.asiaone.com/singapore/too-nosy-driver-permanently-banned-grab-after-asking-passenger-inappropriate-questions?utm_medium=Social&utm_source=Facebook&fbclid=IwAR26J2SjH7Tx9qgdJKmGYtnpZlTrkAHDo5lk6svF3aEcI4MTQ747jcitSok#Echobox=1659335627

Too nosy? Driver permanently banned from Grab after asking passenger inappropriate questions

AUGUST 01, 2022 PUBLISHED AT 2:05 PM By SYARIFAH NADHIRAH

image.png.2cfa4cdb2faebc0a080d2b8297e95b6c.png

Screengrab/TikTok/User14153979978577

We've all encountered chatty private-hire drivers at least once. Some of us are okay with it, others not. 

One TikTok user recently urged everyone to "speak up and tell them (the driver) if the chat is getting uncomfortable" after their father was permanently banned from Grab due to a conversation he had with a passenger.

The driver's child shared about the incident on an anonymous TikTok account last Wednesday (July 27). The video has since racked up 350,100 views and 25,000 likes.  

According to the video, the driver received a call from Grab staff who asked if he recalled a passenger being uncomfortable during a recent ride with him, to which he responded with a no as he "didn't recall any unhappiness expressed by any passenger".

Shortly after this, the man was allegedly locked out of his Grab account and received an email from the ride-hailing company.

In the email, Grab stated that he was permanently banned for displaying inappropriate behaviours during a ride such as commenting on the passenger's physical appearance and asking overly personal questions that were unrelated to the booking. 

image.thumb.png.a2ecb8b20abf4fc6abbf537f05d39c9a.png

PHOTO: Screengrab/TikTok/User14153979978577

"He was banned indefinitely from Grab with just an email," the TikTok user wrote, adding that their father could not find voice evidence to prove that he was unaware of the passenger's unhappiness as the dashcam footage had already been refreshed by then. 

Grab's email also mentioned that the driver could submit an appeal if he believed he was "wrongly banned". He did so immediately but his appeal was allegedly rejected without a reason.

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PHOTO: Screengrab/TikTok/User14153979978577

"Ultimately, I am just making a living as a driver with no malicious intention, I do not wish to offend any riders. I have always treasured being a partner of Grab and I apologise for any issue caused for the team or this rider. This will not occur again," said the driver in the appeal.

The driver's child shared that their father had been working with Grab for nearly a decade and had an average rating of 4.9 over 5 stars.

The video ended with the child urging passengers to speak up when they feel that a conversation with a driver is getting uncomfortable: "They would stop. My dad would. Just a simple complaint has caused my dad a lot of sadness, disappointment and cost him his livelihood."

Netizens divided on driver's plight

Netizens in the comments section expressed their sympathy towards the driver. Some urged Grab to provide an explanation for the ban and do a thorough investigation, while others offered to help him find a new job.

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image.png.f5d6c19a9377760dc39874bd0326f8cf.png

image.png.dfc8e8fd906c0fd4f04c39018b354dd1.png

 

On the other hand, there were netizens who disagreed with what the Grab driver's child said in the TikTok video. 

"Clearly you don't understand how scary it can be for a woman to be in a Grab," one wrote.

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Inappropriate behaviour not tolerated: Grab

In response to AsiaOne's queries, a Grab spokesperson shared: "Grab does not tolerate any kind of inappropriate behaviour that goes against our code of conduct. Driver-partners and passengers found to display errant behaviour after investigation will be suspended or banned from the platform.

"Ensuring that all who use our platform feel safe and comfortable is very important to us, and we urge everyone to treat one another with respect."

AsiaOne understands that the driver was banned following a thorough investigation.

In November 2020, a GrabHitch driver was suspended after sending anti-LGBTQ texts to a passenger who had a profile photo banner in support of the Ready 4 Repeal movement.

However, the driver insisted that his messages were not abusive.

After he met with Grab personnel, the company agreed to reactivate his account. But it decided not to proceed with the reactivation after the driver made an untrue statement claiming Grab "agreed that political slogans should not appear on any photos".

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So what happened? Made some tiko comments about a passenger's attire and then his excuse is she didn't seem uncomfortable? Since grab driver did not want to reveal what he said, we can assume the worst.

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Turbocharged
1 hour ago, DOBIEMKZ said:

https://www.asiaone.com/singapore/too-nosy-driver-permanently-banned-grab-after-asking-passenger-inappropriate-questions?utm_medium=Social&utm_source=Facebook&fbclid=IwAR26J2SjH7Tx9qgdJKmGYtnpZlTrkAHDo5lk6svF3aEcI4MTQ747jcitSok#Echobox=1659335627

Too nosy? Driver permanently banned from Grab after asking passenger inappropriate questions

AUGUST 01, 2022 PUBLISHED AT 2:05 PM By SYARIFAH NADHIRAH

image.png.2cfa4cdb2faebc0a080d2b8297e95b6c.png

Screengrab/TikTok/User14153979978577

We've all encountered chatty private-hire drivers at least once. Some of us are okay with it, others not. 

One TikTok user recently urged everyone to "speak up and tell them (the driver) if the chat is getting uncomfortable" after their father was permanently banned from Grab due to a conversation he had with a passenger.

The driver's child shared about the incident on an anonymous TikTok account last Wednesday (July 27). The video has since racked up 350,100 views and 25,000 likes.  

 

According to the video, the driver received a call from Grab staff who asked if he recalled a passenger being uncomfortable during a recent ride with him, to which he responded with a no as he "didn't recall any unhappiness expressed by any passenger".

Shortly after this, the man was allegedly locked out of his Grab account and received an email from the ride-hailing company.

In the email, Grab stated that he was permanently banned for displaying inappropriate behaviours during a ride such as commenting on the passenger's physical appearance and asking overly personal questions that were unrelated to the booking. 

image.thumb.png.a2ecb8b20abf4fc6abbf537f05d39c9a.png

PHOTO: Screengrab/TikTok/User14153979978577

"He was banned indefinitely from Grab with just an email," the TikTok user wrote, adding that their father could not find voice evidence to prove that he was unaware of the passenger's unhappiness as the dashcam footage had already been refreshed by then. 

Grab's email also mentioned that the driver could submit an appeal if he believed he was "wrongly banned". He did so immediately but his appeal was allegedly rejected without a reason.

image.thumb.png.09d02036a0bd1e71e65d1f75a06bd7a1.png

PHOTO: Screengrab/TikTok/User14153979978577

"Ultimately, I am just making a living as a driver with no malicious intention, I do not wish to offend any riders. I have always treasured being a partner of Grab and I apologise for any issue caused for the team or this rider. This will not occur again," said the driver in the appeal.

The driver's child shared that their father had been working with Grab for nearly a decade and had an average rating of 4.9 over 5 stars.

The video ended with the child urging passengers to speak up when they feel that a conversation with a driver is getting uncomfortable: "They would stop. My dad would. Just a simple complaint has caused my dad a lot of sadness, disappointment and cost him his livelihood."

Netizens divided on driver's plight

Netizens in the comments section expressed their sympathy towards the driver. Some urged Grab to provide an explanation for the ban and do a thorough investigation, while others offered to help him find a new job.

image.png.6e36b662c1735f8f35fd7ac603d37066.png

image.png.7a587901a97b24671284d6472c6f7c43.png

image.png.f5d6c19a9377760dc39874bd0326f8cf.png

image.png.dfc8e8fd906c0fd4f04c39018b354dd1.png

 

On the other hand, there were netizens who disagreed with what the Grab driver's child said in the TikTok video. 

"Clearly you don't understand how scary it can be for a woman to be in a Grab," one wrote.

image.png.7346ca704b23081b66e8c0861183a926.png

image.png.5d71fcbe14b550f2f04efcd27693726b.png

Inappropriate behaviour not tolerated: Grab

In response to AsiaOne's queries, a Grab spokesperson shared: "Grab does not tolerate any kind of inappropriate behaviour that goes against our code of conduct. Driver-partners and passengers found to display errant behaviour after investigation will be suspended or banned from the platform.

"Ensuring that all who use our platform feel safe and comfortable is very important to us, and we urge everyone to treat one another with respect."

AsiaOne understands that the driver was banned following a thorough investigation.

In November 2020, a GrabHitch driver was suspended after sending anti-LGBTQ texts to a passenger who had a profile photo banner in support of the Ready 4 Repeal movement.

However, the driver insisted that his messages were not abusive.

After he met with Grab personnel, the company agreed to reactivate his account. But it decided not to proceed with the reactivation after the driver made an untrue statement claiming Grab "agreed that political slogans should not appear on any photos".

What do you expect, this eplatform is not a workers union. They neither need or have to look after the external vendors contracting with them. All about the green, color of money.

If said driver was comfort or other taxi company driver, he would have lawyer protection.

Its always the simple minded that get into story depth water insai trouble. Cham liao lor, meet hammerhead shark that does not care it eviserates and the return public blow that makes and reinforces a vicious social more.

Switch out from this e platform, they have less driver, then cab company can provide employment and livelihood for social order and peace.

E platforms should have limited income due to union regulations after they hang this man out to dry. Go after the green, they start to develop something that looks like a heart.

Oy aunty lucy washing machine on leh. Its only just.

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When I see such news, first thing that comes to my mind is that there must be some concrete evidence that has been submitted to Grab. Therefore, this drastic action is taken.

I doubt that Grab will just permanently suspend a driver just because of an unsubstantiated complaint made by a passenger. 

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Supersonic

Why Grab behave like our MIW? 

1 single one-sided complaint and the driver is out of job?

So serious?

Cannot have 3 strikes policy?

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Turbocharged
(edited)

There should be representation for the driver.

As toyptashuttle put it succintly, assume worst.

Edited by Datsun366
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Twincharged
19 minutes ago, Vratenza said:

Why Grab behave like our MIW? 

1 single one-sided complaint and the driver is out of job?

So serious?

Cannot have 3 strikes policy?

He should be able to join other platform right? 

Not really losing his vocational driving licence?

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Turbocharged

If the behaviour that got him in trouble is his normal small talk then of course he won’t remember exactly who/when/where it happened. Just like I recall one male colleague who kena from HR when chatting with a female colleague who was referring to her own all-black outfit and he responded,

”Really everything black meh?”

Like that tio complain, nearly tio pok. But rightly so. Best not to even say things that could have misinterpreted double meanings.

Anyway current COVID policy also encourages less speaking in confined spaces such as MRT.

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Turbocharged
17 minutes ago, Macrosszero said:

If the behaviour that got him in trouble is his normal small talk then of course he won’t remember exactly who/when/where it happened. Just like I recall one male colleague who kena from HR when chatting with a female colleague who was referring to her own all-black outfit and he responded,

”Really everything black meh?”

Like that tio complain, nearly tio pok. But rightly so. Best not to even say things that could have misinterpreted double meanings.

Anyway current COVID policy also encourages less speaking in confined spaces such as MRT.

That's why there's the saying that in some situations Less Talk Less Misunderstanding 少说话 少放错.

Or If Nothing Good To Say Then Don't Say.

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Twincharged
(edited)

Don't know what was said ....

But I know if say these following stuff sure tio pok one 😅

1) Talk about size, doesn't matter who or which part.

2) Talk about shapes

3) Talk about race stereotypes

4) Talk about experiences, personal or friend or ask another party about it. 

 

If talk nonsense in the past probably people give chance.

Now all PHV rides booked have contact number, name and address. 

Very different. If I passenger also don't dare anyhow talk cock.

Edited by Atonchia
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