Who's right?

[Xers007]

iif the children drink from water bottle they might ignore, but they bought a bottle of 1.5l and drink with their bowl, the waitress see liao sure not happy and charge them. 

[Playtime]

On 4/19/2026 at 8:22 PM, Gnahp said:

I spent half an hour listening to boss ranting just now, also showed my support and encouragement 😁

 

 

 

 

this is what dish?

[Gnahp]

On 4/19/2026 at 10:50 PM, Playtime said:

this is what dish?

salted egg yolk broccoli

my son recommended it to us a few months ago

very yummy

I think I ate the cauliflower version in some atas michelin star restaurant before

this one is as good if not better

[Weez911]

As a businessman, I would have handled it differently. Besides the signs in the shop, at the point of billing, I would politely point to the customer that they have brought an outside bottle in, and that will be chargeable for future visits, but for this bill they will be waived due to their unawareness and my goodwill. I definitely do not want to lose a constant revenue stream for a mere $2. The customer would surely be happy with such a resolution too. Life moves on. Everyone is happy.

Edited April 20 by Weez911

[Volvobrick]

On 4/20/2026 at 8:27 AM, Weez911 said:

As a businessman, I would have handled it differently. Besides the signs in the shop, at the point of billing, I would politely point to the customer that they have brought an outside bottle in, and that will be chargeable for future visits, but for this bill they will be waived due to their unawareness and my goodwill. I definitely do not want to lose a constant revenue stream for a mere $2. The customer would surely be happy with such a resolution too. Life moves on. Everyone is happy.

There are many chao kuan people in Singapore. They will do it again. And also tell their friends actually can bring own drinks one, boss there very nice will waive the charges. 

 

[Weez911]

On 4/20/2026 at 9:38 AM, Volvobrick said:

There are many chao kuan people in Singapore. They will do it again. And also tell their friends actually can bring own drinks one, boss there very nice will waive the charges. 

Have to look at the big picture - how much is that $2 worth to the long-term viability of your business? Also interesting to imagine how Haidilao might deal with this, as I see them as the leader in F&B customer service. I think they will not kick a big fuss over the bottle of water. They might also give the kids free ice-cream. This is how customer service should be in my view. Yes, they are much bigger but they were once small too. Business rules are not regulations, and they can be flexible for the long-term viability of businesses in my view.

[Benarsenal]

On 4/20/2026 at 11:31 AM, Weez911 said:

Have to look at the big picture - how much is that $2 worth to the long-term viability of your business? Also interesting to imagine how Haidilao might deal with this, as I see them as the leader in F&B customer service. I think they will not kick a big fuss over the bottle of water. They might also give the kids free ice-cream. This is how customer service should be in my view. Yes, they are much bigger but they were once small too. Business rules are not regulations, and they can be flexible for the long-term viability of businesses in my view.

Haidilao can absorb the loss. Small business cannot.

[Atonchia]

On 4/20/2026 at 11:31 AM, Weez911 said:

Have to look at the big picture - how much is that $2 worth to the long-term viability of your business? Also interesting to imagine how Haidilao might deal with this, as I see them as the leader in F&B customer service. I think they will not kick a big fuss over the bottle of water. They might also give the kids free ice-cream. This is how customer service should be in my view. Yes, they are much bigger but they were once small too. Business rules are not regulations, and they can be flexible for the long-term viability of businesses in my view.

Think HDL don't charge corkage for wines. Anyway their wines also very good price so for those want wine probably also buy there. 

Recently I went Kuching and went HDL there, didn't realised it's the only one in whole East MY. Service very good, saw I want to pour water each time quickly came over and offer to pour.