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Source: https://www.todayonline.com/singapore/bluesg-users-ghost-vehicles-difficulty-end-rental-apology-car-sharing-2332276 Car-sharing service BlueSG apologised for inconveniences to users due to recent glitches in its app This was due to "unexpected technical complexities" after a systems migration updates, it said However, BlueSG users continued to face problems over the Christmas weekend Some of them said that the disruptions and unresponsive customer service had left a "bad taste in mouths" They were unable to find their reserved car or parking spot, despite it being available on the app SINGAPORE — As a frequent user of electric car-sharing service BlueSG here, Ms Jane H did not expect that a 35-minute drive from Pasir Ris to Woodlands would result in a rental charge of more than S$700. Due to a glitch in the car-sharing application last Saturday (Dec 23), Ms Jane, a 29-year-old analyst who declined to give her full name, said that the app showed a rental duration of 36 hours even though it was actually less than one hour. She was one of several BlueSG users who expressed frustration over ongoing system disruptions to the car-sharing services platform that have been reported since Dec 19. On Dec 22, the company apologised on its Facebook page for inconveniences caused by glitches in its “systems migration update”. It said then that “immediate action” had been taken to address the problem and identify affected trips that had exceeded 48 hours, for which rental fees would be waived as part of its “service recovery process”. However, BlueSG users reported that the problems have persisted over the Christmas weekend, and many took to user groups on Facebook and Telegram to air their concerns. Some users took to social media to post screenshots of them being billed more than S$1,000 for over 48 hours even though they had rented only for short periods. In response to TODAY’s queries, Mr Kelvin Tay, BlueSG's chief executive officer, said that the firm had been experiencing service disruptions arising from “recent glitches" in its new app. “This was due to unexpected technical complexities stemming from the systems migration updates from Dec 19, 2023 alongside integration challenges with some of our external vendors, including incidents during this festive peak season,” he added. Mr Tay apologised for the frustration and inconvenience that some users faced, and added that BlueSG card payments for affected trips would not be processed until they were individually reviewed to ensure no overcharging occurred. On Tuesday, TODAY spoke to eight BlueSG users who said that the recent service disruptions had caused inconveniences to them such as reserved cars and parking spaces being unavailable, rental overcharging and unresponsive customer service. 'GHOST VEHICLES', TROUBLE ENDING RENTAL Mr Jacob Bong, 29, who works in the entertainment industry, relies on the car-sharing service to shorten the two-hour commute from his Sembawang home to his Sentosa workplace. However, on Dec 21, he realised that he was overcharged S$50 for his drive, which reflected a total rental of 67 minutes despite him using the service for only 32 minutes. As this “occasionally occurs”, Mr Bong said that he called the customer service hotline to end the rental service but did not reach a resolution over the calls, the messages over the BlueSG live chat and by email. Another user, 25-year-old student Nicholas Chong, arrived at Plaza Singapura mall to find the car that he had booked was not there. Instead, there were four BlueSG cars parked in the designated parking spaces, with two more taking up normal parking lots since other users’ reserved parking spots were occupied. None of the cars matched his reservation, so he resorted to taking a ride with ride-hailing service Grab after failing to start a BlueSG car for 10 minutes, for which he was charged S$34. He was given a refund two days later after filling out an incident form. Mr Shahir Ismail, who has been a BlueSG member for three years, said that service disruptions are “not new” and most have been previously resolved within a few hours. “This disruption, however, is the worst ever and completely changed my opinion of BlueSG as a reliable service,” the 28-year-old assistant engineer said. In message groups with other BlueSG users, Mr Shahir has seen other reports of “ghost vehicles” on the app, where users reserve an available car but the vehicle is not there. “Because of this disruption, even when the stations have BlueSG vehicles present, it is unavailable on the app. I believe this is because of those users who could not successfully end rentals,” Mr Shahir said. He himself could not park his rental vehicle at his reserved lot on Dec 19 because he found another vehicle already parked there. He was unable to reach a customer service officer through multiple calls and was automatically redirected to voicemail after 10 minutes. He resolved the problem on his own after another user drove off with a new rental vehicle, allowing him to park. So far, he has been unable to receive compensation for the extra time and parking charges incurred. Mr Eugene Khaw, 39, a marketing communications consultant, was unable to end his rental due to the breakdown at the charging stations and he could not reach a customer service officer after waiting for more than 35 minutes on the call. He added that waiting times while using BlueSG’s hotline had recently increased from five to 10 minutes on average to more than 30 minutes a call, or not even getting a response. Even though one has to be “mentally prepared for disruptions”, Mr Khaw said that these disruptions leave a “bad taste in mouths” and new BlueSG features such as ending the rental on the app still have “teething problems” because some reservations continue after being ended on the app. USERS KEPT 'IN THE DARK' Some BlueSG users said that they were reconsidering their subscription or had already sought to terminate it, whereas some others said that they would still want to continue their subscription if the disruptions were addressed. Mr Bong, for example, would like to keep using the service since he “heavily relies” on it. This is even though there were past inconveniences such as his reserved vehicle being different from the one in the lot or finding no car despite his reservation with BlueSG. For Ms Jane, she was “very disappointed” by the disruption, but she would continue to use BlueSG because she has “no choice”. BlueSG is the only service offering point-to-point car rental at a “much lower price point” than other apps, she added. Mr Muhammad Aiman, a 43-year-old security supervisor, said that he had started using BlueSG this year after getting rid of his own car. He also uses other car-sharing services GetGo and Drive Lah, but BlueSG is appealing because it provides “point A to B travel” and is “time efficient”, especially when travelling as a family with three children. However, since he was unable to reserve a car over the long weekend on BlueSG due to a glitch, Mr Aiman used GetGo, which incurred a higher cost with weekend peak charges. “We are encouraged to use public transport and be a car-less society. How can we be one when the system we want to depend on remains unreliable? How can we plan the day if we can't tell what is working and available?” Due to the recent "very disruptive" experience and "futile" attempts to reach BlueSG’s customer support, he has asked to terminate his subscription. Other users said that they relied on the advice of other affected users to navigate the disruptions when the customer service hotline was unresponsive. Mr Chong said that he received “close to nothing” in support besides “standardised template answers” from the chatbot that did not apply to his situation, so he had to eventually lock his card to prevent any extra overcharging. “Most of the information given could not be applied to users who were affected and the company's social media was only filled with apologies and no helpful answers. We were basically in the dark with how our situation would improve.” Mr Shahir said that users are still reporting difficulties in starting and ending rentals, and there had been little communication from the firm besides a post on BlueSG’s Facebook on Dec 22. “As monthly paying customers, on top of the unavailability of vehicles for use and instability of the app, I am more upset at the level of service recovery and assistance BlueSG is providing,” he added. “While technical difficulties are unexpected, how BlueSG handled this disruption is totally disappointing. Today is the seventh day since disruption, we still have no update on whether the app has stabilised or what is being done to resolve this problem.”

Hey guys since it's the ghost month lets make it more interesting by posting ghost stories or encounters you've had?

https://garage36.wordpress.com/2021/11/26/the-rolls-royce-black-badge-ghost-lands-in-singapore-with-more-post-opulence-than-anything-our-filthy-minds-can-dream-of/

If you were to get a new car, would you avoid getting it on the lunar seventh month or it doesn't matter?

Hi folks, Just something out of the blue since Christmas is round the corner. Some background. I am a very scientific person and I never believe in spirits or something similar. I have so far shot 2 pictures of 'ghost' which is something I'll like to know if anybody has similar experience also. Case 1 ====== I remember when I was traveling with my family and those days I was using a film camera. I took a picture of some friends together but somehow when the picture was developed, there was this lady in white that was pretty near the camera towards the left looking into the camera. I am absolutely very sure there wasn't anybody near me when I took the photo. The lady is semi translucent, totally white. I can roughly make out a female because of the long hair. Expression on her face is blur but doesn't look hostile; in fact, she looks more curious. Case 2 ====== Recently, I took 2 pictures of a screen shot off an old monitor that has those reflective screens using a cellphone; they were 30 seconds apart. I took 2 because the first didn't capture everything I wanted but somehow in the second picture, there was this female in white (again) on the left looking into the screen. Somehow, the monitor reflected 'her'. I am very sure there wasn't anybody beside me when I shot the picture. This time, it is much clearer. The lady has very long hair (from head to tip of fingers if you let your arms rest by your side). She is staring into the monitor exactly like I am shooting the picture. She is white but it seems that she has a scar on her face from the edge of her right eye, across the nose to the bottom of her left eye. She doesn't look hostile; look more like in a daze. These 2 are real encounters; not joking. Remember, I am a very scientific person. Just like to know if any folks here have similar encounters.

http://www.topgear.com/uk/car-news/are-there-ghost-cars-in-russia-2014-04-16 This is creepy. Watch it over and over again. Still doesn't make sense. Where did the car came from? Its a busy junction and not some uninhibited ulu place.

Hmmmm............. I had experienced some encounters in MY ... Yahoo news: Zuji’s Poll Reveals 1 out of 5 Singaporean Travelers Encountered Spirit and Ghosts! By Ling Poh Lean | Vulcan Post Growing up in Asia, I’ve learnt my fair share of traditional superstitions. Singaporeans have quite a few superstitious customs that follow us through our daily lives, and even when we are on holiday! Some Singaporean travellers would do things like knock on the hotel room door before entering or place their sandal in opposite directions to keep unwanted ‘guests’ away. Well, the recent poll by Zuji Singapore just proved that you have every reason to be worried. According to a poll released on Monday (Sept1), one out of five Singapore-based travelers have encountered ghosts and spirits while travelling. Perhaps our customs don’t work as well as we hoped. The poll also revealed that 60 per cent of the 1,629 Singapore-based surveyed travelers believe in performing their own rituals when travelling, with 47 per cent saying that they will knock on the door of their hotel room before they enter it. This practice is widely known as a gesture to show respect for spirits that “stay” in the room. Some 15 per cent of the respondents also found people who are heavily tattooed and pierced bizarre, while 14 per cent considered the local customs, rituals, and festivals as their bizarre sightings while travelling. All these bizarre sightings or activities were mostly found in Asia with Thailand topping the list as most bizarre, followed by Malaysia and Indonesia. Since Singapore-based travelers are pretty much in love with the jet-setting lifestyle, 43 per cent of the respondants say that their biggest vacation nightmare is flight cancellation. Despite this, only 45 per cent say they will purchase travel insurance, and they will only do so when the insurance is affordable. Second on the list of the vacation woes is when one has an uneasy stomach which need a 24 hour washroom access. link: https://sg.news.yahoo.com/zuji-poll-reveals-1-5-063033281.html

Aug 15 ... remember! ----- Most unlucky day of the Ghost Festival Lianhe Wanbao - 17 hrs 18 mins ago Most unlucky day of the Ghost FestivalA Fengshui master says that 15 August is the most "dangerous" day of the Ghost Month. A Fengshui Master says that 15 August is the most unlucky day in the Seventh Month of the lunar calendar. Also known as the "Ghost Month". Fengshui Master Hong Wei Liang says that the date clashes with the Seventh Month resulting in "bad" energy. The day is known as the "Day of Breaking". According to the master, these are the things to look out for during the Seventh Month. Those who belong under the sign of the Monkey in the Chinese Zodiac should pay special attention to these "guidelines". - Be careful with what you say, and refrain from scolding anyone. Wandering spirits may take offense at your words and mistake you for scolding them. - Avoid speeding. (inSing editors: You should avoid speeding for the other 11 months too.) - Avoid peeing or spitting at the roadside. (inSing editors: You should not be doing this at all!) - Do not step over, or worse, step on offerings for wandering spirits. On 15 August, the most "dangerous" and unlucky day, you can wear red to "block negative energies". You should also reach home by 5pm to minimise any chances where you may meet wandering spirits. The Taoists believe that the gates of hell open during the Seventh Month of the lunar calendar. Many believe that wandering spirits are everywhere during this month. Taoists often make offerings to these spirits to "keep them happy" so they won't cause trouble. The full-month affair culminates on the 15th of the Seventh Lunar Month as the Hungry Ghost Festival. Source: Lianhe Wanbao, 13 July 2011. Click here for the Chinese report.

wah lau.......really choon man...watch the videos again n again...hahahaha http://youtu.be/44m9ewopBGk

Viral Ghost Video From Japan: Warning, very scary Captured by HP camera, spoke in Japanese which I don't understand but the video is enough to make one hair stands.,..... link: ttp://www.youtube.com/watch?v=nmjINshE3fE&feature=relmfu

I took my name out of the ballot for NCMP post: WP's Png By Saifulbahri Ismail | Posted: 21 May 2012 1821 hrs SINGAPORE: The Workers' Party's candidate for Hougang, Mr Png Eng Huat, said he had decided not to be considered for the Non-Constituency MP (NCMP) post after last year's General Election (GE). In an exclusive interview with Channel NewsAsia on Monday, Mr Png revealed he was against the NCMP scheme. He said this stand goes back to the time when the NCMP scheme was introduced. He did not wish for a government to dictate on the number and type of opposition members in Parliament. Mr Png added that before the GE, he had made the position clear to The Workers' Party's Secretary-General Low Thia Khiang and the party. At a rally on Sunday night, Deputy Prime Minister Teo Chee Hean had asked the Workers' Party why it didn't send Mr Png to parliament as an NCMP when it had a chance to do so. Mr Png said: "I actually took my name out of the ballot for the NCMP post. Because I have a personal stand against the NCMP scheme, so that's why my name wasn't in the ballot. So I don't think DPM knows all of these." Mr Png was part of the Workers' Party team for East Coast GRC in last year's GE. The Elections Department had offered three NCMP seats to the best losing opposition candidates in last year's GE. One of the seats was offered to the Workers' Party's East Coast GRC team, which was taken up by Mr Gerald Giam. Mr Png also commented on DPM Teo's suggestion that the Workers' Party had taken the Hougang residents for granted. Mr Teo had said that the manner in which the Workers' Party handled Mr Yaw Shin Leong's expulsion from the party, which had led to the by-election, was the issue. Mr Png said Mr Teo has not visited nor talked to the residents as intensely as he had. Mr Png also pointed out the issue of Mr Yaw's expulsion was brought up by residents a few times during his home visits. Png Eng Huat clarifies involvement in NCMP ballot process By Saifulbahri Ismail | Posted: 22 May 2012 1226 hrs SINGAPORE: The Workers' Party candidate for the Hougang by-election, Mr Png Eng Huat, has clarified that he went through the ballot process for the Non-Constituency MP post last May. He clarified that his name was in the ballot, together with the names of the other WP members who had contested in East Coast GRC in the last general elections. "To clarify, my name was in the ballot paper itself that night when we went for the NCMP selection meeting. I cannot remove that name, so I have to go through the process," Mr Png said. He explained that he was just going through the balloting process, as that was the selection procedure. "But to ensure that I don't get voted, I made my stand again clear to the East Coast team, to secretary-general (Low Thia Khiang) and to a few other members to ensure that I will not be selected for the NCMP post," Mr Png added. He also said he did not have the opportunity to inform all executive committee members before the ballot process that he did not want to be considered for the NCMP position. Mg Png was speaking to the media a day after he told Channel NewsAsia in an interview that he had taken his name out of the ballot when the party was choosing the NCMP candidate. In a statement released on Monday evening, Mr Png reiterated that he had already made it clear to Secretary-General Low Thia Khiang, as well as the East Coast team, that he would not want to be considered for the NCMP position. Mr Png said this stand goes back to the time when the NCMP scheme was introduced as he did not wish for a government to dictate the number and type of opposition members in Parliament. Mr Png told reporters he "didn't even want to get one vote". He said his choice of words used during the interview with Channel NewsAsia may have been ambiguous and apologised for the confusion. I think PEH really screw up big this time. At the very least, he has big communications problem - can't even tell a simple story straight. Worst, he could have integrity problem if the truth pointed the other way. The meeting minutes is a hard evidence while talking talkng is purely private affair without backing. And if he really has principle and believe that NCMP is a really bad idea, he SHOULD have voiced out before balloting started to take out his slip, even if end in futile. This is what oppos MPs are expected to do, not coward in one corner and keep quiet. Can you trust him to discharge his duty well if elected? I don't think so. So, would you trust a leader who prata here, prata there? Someone who has to clarify and clarify and clarify, because after he tried to clear the picture, new hard evidence surfaced to throw doubt on his stand? And LTK instead of apologising for the hooha (not just admitting as genuine hor), went on the offensive to accuse others of trying to sabotage his guy and party! Would you trust this kind of leader? He should do some soul searching and say sorry for taking the Hougang residents for granted. Granted that majority of them will still support him no matter what. And about the leaked minutes, surely he has a lot of soul-searching to do too, instead of pointing fingers so readily. Something is really wrong within the party. Low Thia Khiang on NCMP ballot incident By Imelda Saad | Posted: 22 May 2012 2201 hrs SINGAPORE: The Workers' Party (WP) Secretary-General Low Thia Khiang has urged voters not to be distracted by recent events. Mr Low said they were made to "intentionally damage the party" and "sabotage" its candidate for the Hougang by-election Png Eng Huat. Mr Low was speaking on Tuesday evening at the party's second rally for the by-election. Mr Low confirmed that the leaked minutes of WP meeting to decide on the post of the Non-Constituency MP are genuine. Mr Low said he does not want to speculate how anonymous sources obtained the minutes. But he also confirmed what Mr Png has said about not being interested in the NCMP post. Producing the NCMP ballot paper on stage, Mr Low said all the names of the East Coast GRC team members were considered for the post. "This is the ballot which I prepared, with all the names of the team on the ballot paper. Png Eng Huat had told me before and after the General Election that he was strongly against the NCMP scheme and had not wanted to be considered for the NCMP position, just as Eric Tan had told me of his desire to be NCMP. However I still listed the names of the whole East Coast GRC team, because they were all part of the team." He added that even though Mr Png had said he did not want to be considered, the selection lay solely with the Central Executive Committee (CEC). Mr Png had one vote to his name. Mr Low said this shows that the party functions on a collective leadership. "In fact, I would invite all of you to take a look at the minutes (of the meeting to decide on the NCMP post). It shows that the Workers' Party functions in a fair and transparent manner where decisions are made collectively. In addition, it also dispels rumours that the CEC is made up of all 'yes' men and women or even fully controlled by Low Thia Khiang. In this case, the CEC was not unanimous in its decision," said Mr Low. "Png Eng Huat had previously stated his position on NCMP to me and some other members of of the CEC but he still got one vote; the majority voted for Gerald Giam. When the voting result was concluded, only Eric Tan decided to resign; the other members stayed united on course with the Workers' Party. This shows that the Workers' Party is a credible party and can embrace different opinions while working together as a team and moving forward," added Mr Low. The WP secretary-general said he stands by what he said when he introduced Mr Png as a man of integrity. Speaking at the same rally, WP chairman Sylvia Lim also backed Mr Png. She said that if Mr Png is elected as an MP, she will appoint him as vice-chairman of the Aljunied-Hougang Town Council. Mr Png took the opportunity to list out his plans for Hougang residents if he is elected. They include improving the estate maintenance and community events for youths. The next Workers' Party rally is expected on Thursday, a day before the Cooling-off Day when no campaigning is allowed.

Bus lanes are useful only if they are fully utilised and move more passengers on the buses to their destinations faster in a jam. However, i notice there are bus lanes which remain empty during peak hours when the adjacent lanes are jammed with cars queueing for more than 1km daily!! Example: during evening peak hour along Teloh Blangah Rd under the viaduct towards VivoCity from Alexandra Rd junction all the way to VivoCity. Most of the time the buslane is empty except for a few buses. The >1km car queue affect many drivers + their passengers while the few buses which use the empty bus lane only benefit bus passengers who are out-numbered by the drivers / car-passengers. Our road system should be utilised to benefit the larger group, in this case (ie for this stretch of the road mentioned), the drivers / car-passengers. (Not counting the passengers in the vans / lorries who are also trapped in the jam.) Have you noticed other such situation else where?

I tot I just saw a ghost in white on overhead bridge looking towards AYE towards city B4 pioneer exit

Was driving down upp bukit timah road at a speed of 80-90. suddenly saw a white ghost on top of the bridge near courts, hidden by the tall trees when i saw him, i last saw my speed was dropping near 80 already. Time was around 3.30 to 4.30. His camera seems to be pointing towards the left lane. Was at right most lane heading towards ngee ann poly. will i be part of his year end bonus?

http://singaporeseen.stomp.com.sg/stomp/sg..._the_world.html pic#5 and 6 look eerie......

Buy one RR Ghost and get one free Umbrella ........... RR_08.bmp RR_09.bmp

http://singaporeseen.stomp.com.sg/stomp/sg...ilet_is_it.html

Ghost Train in Guangzhou? interesting.... also have same stories here in our MRT... last time heard abt Bishan and Novena stations...

Sibeh jialat..... http://www.dailymail.co.uk/tvshowbiz/artic...takes-toll.html http://www.dailymail.co.uk/tvshowbiz/artic...t.html?ITO=1490

http://www.youtube.com/watch?v=9Am67-Sew7k

Bros, i will be collecting my new car in 2 weeks time (in the midst of ghost month). May i know what are the things to take note? Or i should do something when collect it? thanks.