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CHERY workshop "misuse" customer's car


Picanto
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read in asiaone.com.sg that a customer sent his car for repairs. when collecting the car next day, there is a 47 km increase in mileage. Customer suspects that his car is being used by the workshop for personal errands. the workshop deny any wrong doings.

 

Guys, do take note of your mileage when collecting the car.

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read in asiaone.com.sg that a customer sent his car for repairs. when collecting the car next day, there is a 47 km increase in mileage. Customer suspects that his car is being used by the workshop for personal errands. the workshop deny any wrong doings.

 

Guys, do take note of your mileage when collecting the car.

 

Whenever I send in for servicing...mileage is always lock in on the service form or job card by the service administrator. [speechless]

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I have heard ADs which is damn strict on this sort of issue ... [nod]

 

If investigation conducted & it's really the workshop people whom misuse it's customer's rides, it's a immediate [wave][wave][wave] to that employee [thumbsup]

 

 

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Not sure about other agents. But previously, Starsauto takes my car to test drive every time after servicing. Other than mileage records, I have everything captured in the in-car camera. Typically the test-drive covers less than 10km.

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47km seems excessive for test drive in singapore... can drive from woodlands to town and back again.... and still have mileage left over to go to causeway point!

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47km seems excessive for test drive in singapore... can drive from woodlands to town and back again.... and still have mileage left over to go to causeway point!

 

ya lor......that website also says its like driving from jurong to changi.

 

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I have heard ADs which is damn strict on this sort of issue ... [nod]

 

If investigation conducted & it's really the workshop people whom misuse it's customer's rides, it's a immediate [wave][wave][wave] to that employee [thumbsup]

 

if its really true. who would want to buy chery cars?

 

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'Distance was like driving from Changi to Jurong'

 

By Pearly Tan

 

HE SENT his car to a workshop because it was giving him problems.

 

When he returned to collect it the next day, the mileage meter had gone up by 47km.

 

 

'I was shocked at the increase overnight. The distance is almost equivalent to driving from Changi to Jurong,' said Mr Wong Shin Sum, 34, who works in the logistics industry.

 

He wondered if someone from the workshop had driven his car for personal use.

 

But the workshop explained that it had clocked the distance as a result of a 'long-run' test drive.

 

Mr Wong had sent his two-year-old Chery T11 to a workshop in Kaki Bukit on the morning of 6 Jul, before heading to work by bus.

 

He had been hearing noises for a few days whenever he stepped on the clutch. He also had issues with the car's suspension and handbrake.

 

The workshop called to inform him that his car was ready for collection at about 11am, but he chose to pick it up only the next day.

 

'I did not have the time to collect it because by the time I finished work, the workshop would have closed. So I told them that I would return the next day,' said Mr Wong.

 

'When I collected my car, I discovered the jump in the mileage clocked.'

 

His mileage had increased from 25,386km to 25,433km.

 

Mr Wong claimed his friend had a similar experience when he sent his car to another workshop for repairs. So, as a precaution, he had noted down his car's mileage before he handed over the keys.

 

He said: 'I don't see why any of the issues I raised needs such usage of my car.'

 

Mr Wong said that he had sent his car to this service workshop as his car's engine and gearbox were under its warranty for three years.

 

He paid $280 for basic servicing, with no extra charge for testing the clutch.

 

When contacted, a spokesman for the workshop said that Mr Wong was informed that a test drive might be conducted. But he was not told about the distance involved.

 

Said the spokesman: 'Our main problem was the suspension issue, which required us to do a 'long-run' test drive.

 

'In the end, we had to do some adjustments for his car so it would not make noise when driving.'

 

The spokesman added that the company does not allow its staff to use customers' cars for personal errands.

 

He said: 'We even have courtesy cars that we loan to loyal customers and those whose cars are left here for more than a day.'

 

Not needed

 

Car technicians from five other motor workshops, however, all said that a 'long-run' test drive was not usually necessary for problems of this nature.

 

Mr Ian Cheong, a car technician for 15 years, said: 'Noise from a clutch normally persists even when it's stationary. Technicians just need to go into the car to test.'

 

Another technician, Mr Jayden Lee, 36, agreed.

 

'Such problems are usually visible once you start the car and engage the clutch and handbrake. So there's no need to test drive.'

 

Mr Lee added: 'In any case, for long-distance test drives, we have to consult the customers before we begin anything.'

 

Mr Cheong added that the longest test-drive he had taken a car on was 60km for electrical problems.

 

He said: 'Sometimes owners tell us about suspension or noise problems that surface intermittently, or during long-distance driving, then we have to go for long test drives because only then can we see the problem.

 

'That's why for such test drives, we normally need a lot of information from the owner before we decide if they are necessary.'

 

 

 

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come on its a china made car not a ferrari

 

it not a matter of what type of car it is. its wrong to use customer car and clock such a high mileage.

 

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Sometimes I think the owner cannot pin point where the noise is from. He/she may just guess it's from the suspension. Maybe the AD found out that it's not from the suspension but from other source, so have to take car out for a test drive to find out.

 

Suspension be it MIC car or not do not make noise that easily unless it's always been under heavy load or/and have been used for many years. Anyway suspension sets are outsourced to specialist, car manufacturers dun produce them, perhaps only in tuning them.

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47km test drive is uncalled for in a situation like this. Suspension and clutch problems can be pin-pointed within 10km of driving the said vehicle.

 

In any case, if the workshop deems that a longer test drive is neccessary, it should inform the owner first and get his/her APPROVAL before proceeding. This is partly for courtesy's sake, but mainly to 'cover backside' and prevent complaints such as the above example! Actually, this type of thing no need to teach one mah, thought it should be common sense for all ADs...

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