JonEthan Neutral Newbie June 28, 2011 Share June 28, 2011 The manager should have offered a compensation in the letter, instead of saying 'then tell us how we can compensate you' He admitted the mistake and apologized for it, so he should have offered compensation. Enclosing a 10% dining voucher with the letter would have been decent. ↡ Advertisement Link to post Share on other sites More sharing options...
RadX Moderator June 28, 2011 Share June 28, 2011 The manager should have offered a compensation in the letter, instead of saying 'then tell us how we can compensate you' He admitted the mistake and apologized for it, so he should have offered compensation. Enclosing a 10% dining voucher with the letter would have been decent. I think it is apt that he asked 'what you want for compensation', cos the hungry ghost, may not accept token and want more? From Stacey's letter, she seemed like a bloody greedy thing Link to post Share on other sites More sharing options...
1fast1 Supersonic June 28, 2011 Share June 28, 2011 After reading this sort of sarcastic reply, I would wait long long before asking for compensation in the form of free food. Plenty of things go on in kitchens that diners know nothing about. Link to post Share on other sites More sharing options...
Jman888 Moderator June 28, 2011 Share June 28, 2011 the last part hits it in the face, and reeks of sarcasm....good writing skills! a great writing skill indeed, apologies sincerely, admit mistake, action taken and offer what the customer wanted in the end! i often do the same and i had customers apologies back to me :D Link to post Share on other sites More sharing options...
Jman888 Moderator June 28, 2011 Share June 28, 2011 The manager should have offered a compensation in the letter, instead of saying 'then tell us how we can compensate you' He admitted the mistake and apologized for it, so he should have offered compensation. Enclosing a 10% dining voucher with the letter would have been decent. there are different ways of communication, if the customer do it privately, i believe the restaurant will also do some 'extra' privately Link to post Share on other sites More sharing options...
RadX Moderator June 28, 2011 Share June 28, 2011 After reading this sort of sarcastic reply, I would wait long long before asking for compensation in the form of free food. Plenty of things go on in kitchens that diners know nothing about. yah lor...my sentiments exactly...wanna complain do it AFTER the food, throw ruckus, but never go back Link to post Share on other sites More sharing options...
RadX Moderator June 28, 2011 Share June 28, 2011 a great writing skill indeed, apologies sincerely, admit mistake, action taken and offer what the customer wanted in the end! i often do the same and i had customers apologies back to me y you so lucky wan??? i never even get chance to write letter leh?? and customer also NEVER complain about me, nor write to me Link to post Share on other sites More sharing options...
1fast1 Supersonic June 28, 2011 Share June 28, 2011 y you so lucky wan??? i never even get chance to write letter leh?? and customer also NEVER complain about me, nor write to me That's because you never provided them a hotline to call. 1800-SEANCE Link to post Share on other sites More sharing options...
David Clutched June 28, 2011 Share June 28, 2011 Alas, this reply was a little early. Should have seen last night Ch8 8pm Aprentice Chef. When you make a mistake, admit it unreservedly and move on to do damage control. No need to explain, it will ony make the matter worse - or to cover own's mistake as Chef Eric deems. The last part indeed undo all the apologies make in the earlier paragraph. If you are sincere in damage control, do it wholeheartedly. No need to question the other party's intention. Link to post Share on other sites More sharing options...
Mcf777 Turbocharged June 28, 2011 Share June 28, 2011 WTF! This letter is indeed insulting. Like a Gangster or Ah Beng style, something like "WTF Do you want"" Link to post Share on other sites More sharing options...
The_Bear Turbocharged June 28, 2011 Share June 28, 2011 y you so lucky wan??? i never even get chance to write letter leh?? and customer also NEVER complain about me, nor write to me But you never get repeat customer Link to post Share on other sites More sharing options...
Blu_g Neutral Newbie June 28, 2011 Share June 28, 2011 Same case in Pizza Hut.. Others who came later were already served & we were still waiting.. Staff dont bother to update!! Hopeless!!! Link to post Share on other sites More sharing options...
Badder Neutral Newbie June 28, 2011 Share June 28, 2011 at coffee bean orchard road last weekend as i was paying one staff was carrying a tray of clean cutlery from the kitchen area. he dropped some of the knives on the floor and he quickly picked them up put them back on the tray and then proceeded to put the "clean" cutlery with the rest for customers use. i saw it, i noted that the girl serving me saw it. she said nothing carried on serving me. so after i paid i told her that kind of behavior was unacceptable and without even looking around at the guy behind her she said she was sorry and would correct him - which i saw her do. i mean isnt that like day one lesson one of working in the restaurant business? and for all the hatters out there he was not PRC or an FT . He was a Singaporean uncle. Link to post Share on other sites More sharing options...
Jman888 Moderator June 28, 2011 Share June 28, 2011 Same case in Pizza Hut.. Others who came later were already served & we were still waiting.. Staff dont bother to update!! Hopeless!!! agree that this chain is a bit jialat, most of the outlets can hardly cope Link to post Share on other sites More sharing options...
Jman888 Moderator June 28, 2011 Share June 28, 2011 But you never get repeat customer his price is so high that no one wish to come back Link to post Share on other sites More sharing options...
Blackchicken Neutral Newbie June 28, 2011 Share June 28, 2011 agree that this chain is a bit jialat, most of the outlets can hardly cope I find that at pizza hut..when the crowds come in, the staff will continue to work at the same pace like as if the restaurant is empty..no sense of urgency.. Link to post Share on other sites More sharing options...
Raymondism Twincharged June 29, 2011 Share June 29, 2011 think singaporean (including myself) got this problem... when not happy, love to complain... when see good service... say its expected... we should learn to write compliments for good service.... so that bosses can reward their staff with compliments.... those who dun receive compliments means something is wrong lor 1 Link to post Share on other sites More sharing options...
JonEthan Neutral Newbie June 29, 2011 Share June 29, 2011 I think it is apt that he asked 'what you want for compensation', cos the hungry ghost, may not accept token and want more? From Stacey's letter, she seemed like a bloody greedy thing Exactly why a 10% discount would have been right. The customer was greedy and doesn't deserve a free meal ↡ Advertisement Link to post Share on other sites More sharing options...
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