How to feedback on hospital service?

[Mcf777]

Even hospital give commission for referral of patient

 

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PUBLISHED

SEP 30, 2018, 5:00 AM SGT

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Public hospitals told to stop engaging agents who bring in overseas patients and get paid

Joyce Lim

Senior Correspondent

 

 

The Health Ministry (MOH) has told public hospitals to terminate all contracts with foreign agents who refer patients from overseas, after The Sunday Times highlighted the existence of such a practice.

The Sunday Times learnt that the National University Hospital (NUH), Singapore General Hospital (SGH) and Changi General Hospital (CGH) have such contracts with third-party agents.

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[Othello]

This news though angers, but do not surprise. Welcome to Singapour Inc.

Edited September 30, 2018 by Othello

[Yewheng]

 

Even hospital give commission for referral of patient

 

==================

 

 

PUBLISHEDSEP 30, 2018, 5:00 AM SGT

 

 

FACEBOOKTWITTEREMAIL

Public hospitals told to stop engaging agents who bring in overseas patients and get paid

 

 

 

Joyce Lim

Senior Correspondent

 

 

 

The Health Ministry (MOH) has told public hospitals to terminate all contracts with foreign agents who refer patients from overseas, after The Sunday Times highlighted the existence of such a practice.

The Sunday Times learnt that the National University Hospital (NUH), Singapore General Hospital (SGH) and Changi General Hospital (CGH) have such contracts with third-party agents.

 

TO READ THE FULL ARTICLE

SUBSCRIBELOGIN

Thank you for reading The Straits Times

You have reached one of our Premium stories. To continue reading, get access now or log in if you are a subscriber

And.. You know what.. Look at this Facebook post from someone..

 

 

Sad that a good mp left. Haiz.

[BanCoe]

And.. You know what.. Look at this Facebook post from someone..

 

Screenshot_20181001-203044.png

Screenshot_20181001-203100.png

 

Sad that a good mp left. Haiz.

Indeejit dares to engage MIW ...... but of course will have to fallout

[Victor68]

Today we all talk $ first. You may have realised, hospital ground floor reception once upon a time is to receive patients and visitors. Today these prime spaces are retail. You want to ask, go to a corner somewhere.

 

Survey and feedback are to meet kpi. They only want results not your feedback. If you are paying for first class, i am sure they want to k ow more.

[Kopites]

Today we all talk $ first. You may have realised, hospital ground floor reception once upon a time is to receive patients and visitors. Today these prime spaces are retail. You want to ask, go to a corner somewhere.

 

Survey and feedback are to meet kpi. They only want results not your feedback. If you are paying for first class, i am sure they want to k ow more.

sgh block 3/4 ground floor there are clinic. Only one or two bakery shop/cafe near the main entrance.

 

nec ground floor can still see patient waiting/queuing/seated waiting for the doctor.

 

alexandra hospital (not really hospital now) ground floor hardly see any cafe or bakery. only one convenience store. ground floor there is a 24 hrs clinic.

 

KKH emergency and clinic still located on ground floor.

 

TTH/SGH for ward visit still need to registered with the ground floor reception.

 

No idea on other government hospital.

 

so be fair not all hospital groundfloor have been turn into retails. unless you are talking about pte hospital

Edited October 3, 2018 by Kopites

[Kusje]

Today we all talk $ first. You may have realised, hospital ground floor reception once upon a time is to receive patients and visitors. Today these prime spaces are retail. You want to ask, go to a corner somewhere.

 

Survey and feedback are to meet kpi. They only want results not your feedback. If you are paying for first class, i am sure they want to k ow more.

 

Reception area is not the issue.

 

We are lacking beds. First class beds also lacking in some hospitals.

[Lala81]

sgh block 3/4 ground floor there are clinic. Only one or two bakery shop/cafe near the main entrance.

 

nec ground floor can still see patient waiting/queuing/seated waiting for the doctor.

 

alexandra hospital (not really hospital now) ground floor hardly see any cafe or bakery. only one convenience store. ground floor there is a 24 hrs clinic.

 

KKH emergency and clinic still located on ground floor.

 

TTH/SGH for ward visit still need to registered with the ground floor reception.

 

No idea on other government hospital.

 

so be fair not all hospital groundfloor have been turn into retails. unless you are talking about pte hospital

 

honestly having a few retail outlets in hospital isn't that bad lah. when i was accompanying my kid at KK, spend whole day at hospital, go down 15-20mins walk around, also better than nothing 

 

But think probably only TTSH and NUH have more "retail".

Usually still just pharmacy, those gift shops, maybe book store and those F&B outlets usually.

SGH used to have those medical equipment shop but i think not there liao.

[Jman888]

sgh block 3/4 ground floor there are clinic. Only one or two bakery shop/cafe near the main entrance.

 

nec ground floor can still see patient waiting/queuing/seated waiting for the doctor.

 

alexandra hospital (not really hospital now) ground floor hardly see any cafe or bakery. only one convenience store. ground floor there is a 24 hrs clinic.

 

KKH emergency and clinic still located on ground floor.

 

TTH/SGH for ward visit still need to registered with the ground floor reception.

 

No idea on other government hospital.

 

so be fair not all hospital groundfloor have been turn into retails. unless you are talking about pte hospital

 

 

NUH do have a bit of retail space on the ground floor, but those are only at the front not at the clinic area. 

 

These shops are there to create a lively environment, if not hospital always give people creepy and gloomy feel.

[BanCoe]

Many times when I bring my Mom to NEC (National Eye Centre)  @ SGH ; they have make shift tables which people sell fruits.. quite reasonably priced and healthy if not refreshing ;and also a woman operating from a push cart selling peranakan sweets... but they come on certain days only of the week only; I was told some of the proceeds they collect goes to some kind of fund for a good cause  

[Adrianli]

honestly having a few retail outlets in hospital isn't that bad lah. when i was accompanying my kid at KK, spend whole day at hospital, go down 15-20mins walk around, also better than nothing

 

But think probably only TTSH and NUH have more "retail".

Usually still just pharmacy, those gift shops, maybe book store and those F&B outlets usually.

SGH used to have those medical equipment shop but i think not there liao.

SGH still have shop selling medical equipments at Blk6 there.

 

TTSH the best. Just cross the bridge and loads of retail shops. But now TTSH expand until so many blks, it is very very big now.

[Lala81]

SGH still have shop selling medical equipments at Blk6 there.

 

TTSH the best. Just cross the bridge and loads of retail shops. But now TTSH expand until so many blks, it is very very big now.

 

yeah man, i drove past that day, wow, all the old buildings beside it are torn down and build so much stuff.

even NSC is closed to redevelop.

[Mustank]

Got retail, why so privatize ah?

No retail, why so North Korea?

[szekt]

 

Even hospital give commission for referral of patient

 

==================

 

 

PUBLISHEDSEP 30, 2018, 5:00 AM SGT

 

 

FACEBOOKTWITTEREMAIL

Public hospitals told to stop engaging agents who bring in overseas patients and get paid

 

 

 

Joyce Lim

Senior Correspondent

 

 

 

The Health Ministry (MOH) has told public hospitals to terminate all contracts with foreign agents who refer patients from overseas, after The Sunday Times highlighted the existence of such a practice.

The Sunday Times learnt that the National University Hospital (NUH), Singapore General Hospital (SGH) and Changi General Hospital (CGH) have such contracts with third-party agents.

 

TO READ THE FULL ARTICLE

SUBSCRIBELOGIN

Thank you for reading The Straits Times

You have reached one of our Premium stories. To continue reading, get access now or log in if you are a subscriber

Wasn’t medical tourism promoted previously? If I am not wrong there wasn’t a “directive” from garment that restructured hospitals should not take a bite of the

[DACH]

honestly having a few retail outlets in hospital isn't that bad lah. when i was accompanying my kid at KK, spend whole day at hospital, go down 15-20mins walk around, also better than nothing 

 

But think probably only TTSH and NUH have more "retail".

Usually still just pharmacy, those gift shops, maybe book store and those F&B outlets usually.

SGH used to have those medical equipment shop but i think not there liao.

 

Some parts of KKH retail space are now under renovation.

[Windwaver]

Something must have pissed this reporter off 

https://www.straitstimes.com/singapore/bed-crunch-at-singapore-hospitals-some-patients-are-stuck-in-emergency-departments

Bed crunch at Singapore hospitals: Some patients are stuck in emergency departments

SINGAPORE - The bed crunch in public hospitals is so severe that it has spilled over to their emergency departments, many of which stay packed with patients because there is no room to move them elsewhere.

Emergency department (ED) doctors say there are days when the situation is so bad that an ambulance arriving is unable to discharge the patient for lack of space. Instead, the medical team has to assess the patients while they are on the ambulance trolley.

Those who are in critical condition are treated immediately. Others might have to wait 15 to 30 minutes for space to be found so that they can be offloaded and the ambulance can leave.

This also holds up the ambulance, which might be urgently needed by another critically ill patient.

The Singapore Civil Defence Force, which runs the emergency ambulance service, said there has been a 32 per cent increase in calls in the first half of 2022 over the previous year, of which 93 per cent were real emergencies.

The Ministry of Health (MOH) says hospitals will mitigate the situation during peak congestion periods through measures such as adding more beds to wards and creating holding spaces in EDs. At least one hospital has converted a consultation room to hold such patients in recliner chairs when it is short of beds.

The Straits Times spoke to several ED doctors and nurses, who asked that they and their hospitals not be identified. They say the problem has been around for years, but has become worse this year, partly on account of the surge in Covid-19 cases.

They say they are no longer surprised that a patient they had admitted was still around when they return to hospital for their next shift. On some occasions, the patient might still be in the ED for up to four days after being admitted.

“Patients remaining in the ED for days on end is now the norm,” said an emergency medicine specialist.

Another said: “I am no longer as surprised as before but, yes, still surprised when I see the same patient and next of kin a few days later in the ED.”

Mr Anthony Pragasam, 91, was one such patient. He was taken to a public hospital ED at 3pm on Sept 20, and was officially warded at 8pm. But he remained in the ED for two days before he was sent to a ward at 6pm on Sept 22.

As he was in the ED, no visitors were allowed. Said his son: “I am quite certain he did not get a shower, but there is just no way to know, as we were not allowed inside.

“There needs to be a rethink about holding patients in the ED without easy access to family members, especially elderly ones like my dad who have dementia, are unable to communicate clearly and cannot ask for what they need. And to keep family members away from the patient for two days without any of us to see how he is doing, I think that cannot be allowed to happen.” 

According to MOH’s published data, for the last two weeks of September, the median wait time for a bed at Ng Teng Fong General Hospital on six of the 14 days was 22 hours, 22.3 hours, 22.7 hours 23.1 hours and 23.7 hours and 24.2 hours. Weekends were generally less crowded and the shortest wait time was 7.6 hours on a Saturday.

In August, the longest median wait time for this hospital was 25.4 hours.

No data for this month is available yet, but with the current Covid-19 wave, numbers are likely to remain high.

EDs are not meant to have patients in there for long – only for urgent treatment after which they are either discharged or sent to a ward. Hence, it does not have shower facilities, or even sufficient patient toilets.

At Changi General Hospital, some less sick or frail patients sometimes have to wait in recliner chairs when there are no more beds available. Due to lack of space, beds are sometimes so close to each other that just by stretching out a hand, a patient can touch another in the next bed.

A nurse said that to administer drugs or to take blood pressure, she needs to pull the bed out as there is not enough space between beds for her to squeeze into.

She added that it is especially difficult when managing bed-bound patients who require regular nursing care, such as having to be turned frequently on the bed, tube-fed and get their diapers changed.

Both doctors and nurses admit to being frustrated.

Said a doctor: “There is no privacy. Patients cannot rest properly as the ED is a very busy, noisy place. It is challenging to find patients and to get to the patients to examine them or speak to them with the appropriate dignity and privacy.”

Another doctor said: “Inpatient doctors can’t find their patients as they are all over the place. Patients are stacked like sardines and can’t sleep or eat or go to the bathroom without other people in attendance.”

She said it was quite common now to have 70 to 80 patients in the ED who have been admitted on paper, but who have not been moved out to a ward.

Her colleague added that having surges in the ED is something they expect and can cope with – but not when the surge “is no longer once in a while, but a constant problem”.

They say the problem preceded the Covid-19 pandemic, but has been exacerbated by it as the bed crunch has become more severe.

They are frustrated because they have been flagging the problem to their hospital heads over the years, but the situation has not improved. One said it should not be seen as an ED problem, but as a whole-of-hospital problem.

Aside from facing surges caused by patients with Covid-19, public hospitals have lost many of their junior doctors, who left because they could earn a lot more in a few months doing pandemic-related work than they would in a year at the hospital.

Many foreign nurses have also left for their home countries, after being stuck here for more than two years due to travel restrictions.

Ms Rovy Martinez is one such nurse – she left recently after working 10 years here in public hospital EDs. She said she used to enjoy her work in the department, but not in the past year.

“Bad days occur every day this year,” she said. “Safe practice should have one nurse taking care of three patients in the ED. But we now have one nurse taking care of four to six stable admitted patients.”

But with resignations and patients unable to be moved out of EDs for lack of ward beds, she recalled: “Sometimes, we even had two nurses managing more than 50 patients.”

One reason she, and many of her colleagues, left was that they felt they were no longer able to give patients the quality of care needed.

She said: “Nurses are overwhelmed and won’t be able to manage all the problems. Most of the time, nurses won’t go for any break, even toilet privileges were impossible. They will even stay back longer because there is no receiving staff to take over for the next shift.”

This problem is not unique to Singapore. Hospitals around the world are facing similar stresses on their system.

Quebec’s Health Minister Christian Dube said in February that in 2021, “1,400 patients died on stretchers in emergency rooms while waiting to be transferred to a ward”.

Doctors there pointed out that it does not mean patients had died because they could not be transferred to a ward where they could get better care. They may have died anyway but it is, nevertheless, a major red flag.

An emergency medicine specialist said patients still receive good care, but having too many patients can affect the quality of care given.

She said: “ED nurses are assigned to take care of these patients as long as they are physically in the ED. This means fewer ED nurses for other areas of acute care in the ED, which in turn impact our work as doctors in those acute care areas.”

Another doctor, whose hospital has converted a consultation room to hold ED patients on recliner chairs, said: “I just had a shift where every nook and corner was stuffed with chairs and trolleys with patients.”

One hospital that appears to be managing patients in its ED fairly well is Tan Tock Seng Hospital – in spite of having one of the largest ED intakes and one of the highest bed occupancy rates here.

Over the last fortnight in September, it had median wait times of five to 12.4 hours in spite of having the highest ED intake of 5,290 patients and its ward occupancy rate hit a high of 101.8 per cent.

Some years ago, it put in a rule that patients must be moved out of the ED within a certain period, or if the number of patients there crosses a pre-determined number. Patients will be upgraded to higher-class wards and, if necessary, all wards will need to take in extra patients.

And when push comes to shove, it will cancel non-urgent surgery scheduled for the next day – a move that is extremely unpopular with both its doctors and patients – but deemed necessary to cope with the surge of patients.

Edited October 20, 2022 by Windwaver

[inlinesix]

Heard about long ago

[Windwaver]

1 hour ago, inlinesix said:

Heard about long ago