Jman888 Moderator April 8, 2013 Share April 8, 2013 hospital is a place where many people will lost control of their temper, not only to the healthcare staff but also their own family members... but i hope the hospital has rules to throw out those inconsiderate people Abuse of health-care workers on the rise - Nurses bear brunt of ugly behaviour from patients and their families Published on Apr 06, 2013 By Salma Khalik Senior Health Correspondent SEVERAL times a day, every day, a health-care worker at a public hospital here is scolded, abused with vulgarities, or even physically threatened by a patient, his family or friends. Although hospitals do not track every incident, only the more uncontrolled and violent ones, they told The Straits Times they are seeing more cases of abuse. "SGH (Singapore General Hospital) has almost one million patient encounters a year," said Ms Isabel Yong, who is in charge of service quality at the hospital. "And we have seen an increasing trend in the number of demanding or abusive patients or next of kin." Although other health-care staff experience their share of demanding patients, nurses often bear the brunt of ugly behaviour. Tempers and unreasonable demands Singapore General Hospital A patient wanted bananas every day. When he did not get them, he turned abusive and threatened to storm the hospital kitchens. Unhappy with a 10-minute wait at the laboratory, another patient demanded a written apology. When this was given, he was not happy with the wording and wanted another apology. National University Hospital A patient who was on a therapeutic diet insisted on having mutton rendang. When he did not get his way, he swept the entire tray of food off the table. He then went to the hospital's foodcourt to buy his own meal. Staff nurse Jonelyn Tanalgo recalled being verbally abused by a patient, who was supposed to be undergoing a procedure ordered by the doctor but wanted to leave to smoke. When she told him that the hospital was a smoke-free zone, matters got worse. Changi General Hospital Some patients and their visitors treat nurses like maids, asking them to pick up tissue paper they had thrown on the floor, a spokesman said. They would also order nurses to pick up delivery food such as pizzas, and become upset when they get "no" for an answer. Khoo Teck Puat Hospital A patient had her blouse buttoned up wrongly. Her son was so furious that he not only scolded the nurses in abusive language but also wrote in to complain. A family of 10 arrived after visiting hours, rang the bell incessantly and banged on the doors till they were admitted. Meanwhile, their children ran around the ward helping themselves to masks and gloves and opening the cupboards of other patients - leading to complaints. SALMA KHALIK ↡ Advertisement 1 Link to post Share on other sites More sharing options...
Donut Supercharged April 8, 2013 Share April 8, 2013 hospital is a place where many people will lost control of their temper, not only to the healthcare staff but also their own family members... but i hope the hospital has rules to throw out those inconsiderate people Abuse of health-care workers on the rise - Nurses bear brunt of ugly behaviour from patients and their families Published on Apr 06, 2013 By Salma Khalik Senior Health Correspondent SEVERAL times a day, every day, a health-care worker at a public hospital here is scolded, abused with vulgarities, or even physically threatened by a patient, his family or friends. Although hospitals do not track every incident, only the more uncontrolled and violent ones, they told The Straits Times they are seeing more cases of abuse. "SGH (Singapore General Hospital) has almost one million patient encounters a year," said Ms Isabel Yong, who is in charge of service quality at the hospital. "And we have seen an increasing trend in the number of demanding or abusive patients or next of kin." Although other health-care staff experience their share of demanding patients, nurses often bear the brunt of ugly behaviour. Tempers and unreasonable demands Singapore General Hospital A patient wanted bananas every day. When he did not get them, he turned abusive and threatened to storm the hospital kitchens. Unhappy with a 10-minute wait at the laboratory, another patient demanded a written apology. When this was given, he was not happy with the wording and wanted another apology. National University Hospital A patient who was on a therapeutic diet insisted on having mutton rendang. When he did not get his way, he swept the entire tray of food off the table. He then went to the hospital's foodcourt to buy his own meal. Staff nurse Jonelyn Tanalgo recalled being verbally abused by a patient, who was supposed to be undergoing a procedure ordered by the doctor but wanted to leave to smoke. When she told him that the hospital was a smoke-free zone, matters got worse. Changi General Hospital Some patients and their visitors treat nurses like maids, asking them to pick up tissue paper they had thrown on the floor, a spokesman said. They would also order nurses to pick up delivery food such as pizzas, and become upset when they get "no" for an answer. Khoo Teck Puat Hospital A patient had her blouse buttoned up wrongly. Her son was so furious that he not only scolded the nurses in abusive language but also wrote in to complain. A family of 10 arrived after visiting hours, rang the bell incessantly and banged on the doors till they were admitted. Meanwhile, their children ran around the ward helping themselves to masks and gloves and opening the cupboards of other patients - leading to complaints. SALMA KHALIK That's why locals dont wan to be nurses....... it's a dirty job with miserable pay I have opportunities to speak to some nurses in ICU and normal wards. Those ICU nurses say they prefer to be in ICU than normal wards coz of the above incidents happening in normal wards. ICU wards are out of bounds or restricted access to visitors. ICU patients are usually sedated or in coma, so no need to serve food. Nurses no need to meet ugly family members and they get to be more specialised trained in managing ICU patients than normal wards nurses. So when comes to career progression, it's better for ICU nurses. 1 Link to post Share on other sites More sharing options...
Tjkbeluga 5th Gear April 8, 2013 Share April 8, 2013 By comparison, Radx has the best job in the world.... Link to post Share on other sites More sharing options...
Mustank Hypersonic April 8, 2013 Share April 8, 2013 (edited) That's why locals dont wan to be nurses....... it's a dirty job with miserable pay I have opportunities to speak to some nurses in ICU and normal wards. Those ICU nurses say they prefer to be in ICU than normal wards coz of the above incidents happening in normal wards. ICU wards are out of bounds or restricted access to visitors. ICU patients are usually sedated or in coma, so no need to serve food. Nurses no need to meet ugly family members and they get to be more specialised trained in managing ICU patients than normal wards nurses. So when comes to career progression, it's better for ICU nurses. i love nurses Edited April 8, 2013 by Mustank Link to post Share on other sites More sharing options...
Tjkbeluga 5th Gear April 8, 2013 Share April 8, 2013 My wife, who used to work in Alexandria Hospital, diabetes department told me a few instances 1) Former police, went to podiatrist, asked for 10 pairs of insole for each available sizes. 2) Not sure the same family as 1) or not but this fella, bring the whole family to the clinic, tapao all the apples and biscuits from the self-helf pantry. Personally, I've seen an instance. Some hospital talk, this fella attend just for the sake of the food. Really eat like eou ji. Come to Q&A time, go up to ask some really trivial and bo liao question, as if want to contribute. Link to post Share on other sites More sharing options...
Donut Supercharged April 8, 2013 Share April 8, 2013 By comparison, Radx has the best job in the world.... yeah, the patients have no opportunities to abuse him. Link to post Share on other sites More sharing options...
Jman888 Moderator April 8, 2013 Author Share April 8, 2013 i love nurses we dun need such picture in here please Link to post Share on other sites More sharing options...
Jman888 Moderator April 8, 2013 Author Share April 8, 2013 ICU at least is warded in a secured area, and both patients and relatives dare not do something stupid, for those in the A&E recovery or normal ward, the behavior can be quite unreasonable. That's why locals dont wan to be nurses....... it's a dirty job with miserable pay I have opportunities to speak to some nurses in ICU and normal wards. Those ICU nurses say they prefer to be in ICU than normal wards coz of the above incidents happening in normal wards. ICU wards are out of bounds or restricted access to visitors. ICU patients are usually sedated or in coma, so no need to serve food. Nurses no need to meet ugly family members and they get to be more specialised trained in managing ICU patients than normal wards nurses. So when comes to career progression, it's better for ICU nurses. Link to post Share on other sites More sharing options...
Elmo 4th Gear April 8, 2013 Share April 8, 2013 i love nurses Think I will blow an artery if this nurse takes my blood pressure. Link to post Share on other sites More sharing options...
ChickenMob 6th Gear April 8, 2013 Share April 8, 2013 See a few incident at the specialist too at the changi hospital. Come in zhun zhun for his appt at 3.00pm wait for 10 mins Kpkb saying they wasting his time to come at 3pm when he was not immediately seen by the doctor, his father and him KP all the way asking to see the supervisor bla bla bla. In the end only make themselves more sia sway. zzzzzzzz Link to post Share on other sites More sharing options...
Mustank Hypersonic April 8, 2013 Share April 8, 2013 we dun need such picture in here please ok lah, for you only Link to post Share on other sites More sharing options...
Jman888 Moderator April 8, 2013 Author Share April 8, 2013 ok lah, for you only Thanks! Link to post Share on other sites More sharing options...
Ben5266 Supercharged April 8, 2013 Share April 8, 2013 i love nurses If she takes the BP.... every guys will have high blood pressure! Link to post Share on other sites More sharing options...
Elmo 4th Gear April 8, 2013 Share April 8, 2013 It is with this kind of news that reminds me we are a 'first world country' with '3rd world mentality'. Buffet hoarders, litterbugs, rich free-textbook grabbers, parking idiots on lots for disabled, HP users in theaters, late-comers at weddings, motorists in general.....the list goes on. Link to post Share on other sites More sharing options...
Donut Supercharged April 8, 2013 Share April 8, 2013 If she takes the BP.... every guys will have high blood pressure! She shouldnt work in Heart Centres........... Link to post Share on other sites More sharing options...
Jman888 Moderator April 8, 2013 Author Share April 8, 2013 you can find posters reminding people to RESPECT the healthcare personnel, and STOP ABUSING them. Link to post Share on other sites More sharing options...
Jtb 6th Gear April 8, 2013 Share April 8, 2013 I always salute to our local nurses in all hospitals as they are the ones working hard for the sake of the sick. Please dont abuse them, if not, we will run out of locals Link to post Share on other sites More sharing options...
Ender Hypersonic April 8, 2013 Share April 8, 2013 Some old patient with mental problem can be very abusive or uncontrollable that they have to tie them to the bed for fear of them falling over. ↡ Advertisement Link to post Share on other sites More sharing options...
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