Airline Insurance - First and the last (Jet Cover)

[ShepherdPie]

Recently, i bought some promo tix from the jetstar for our annual family trip in Nov.

6 person in total. Instead of sourcing for travel insurance, i just bought it together with tix.

After I paid for it, i didnt hear anything from the jetstar or the insurer AIG regarding to the insurance.

I didnt chase them for the policy doc since, i have proof that i have paid and the trip is still some time away.

 

2 days ago, jetstar change my itineray and we are made to come back 2 days later than our original booking. I wanted to check if I would be reimbused for the additional days so i went requested for the policy doc to be send to me.

 

To my horror, only 5 person in the trip were mentioned in the policy paper. 1 person is missed out ! When i checked with jetstar, they said i have made payment and there shld not be any problem with my insurance. But the insurance details , i will need to check with AIG.

 

I called AIG , they said they only received application for 5 persons and what went missing during my applications is not within their control and does assume no responsiblity to the missing insurance cover. I send them the itineray, with 6 person name.. and they shld at least tell me that 1 of them is not cover as per my itinerary, instead of i finding out myself.

1) they didnt give me the policy promptly when i first bought

2) when ask on the policy, they didnt advise that the policy is not the same as my itinerary

3) my address in the policy is wrong.

 

*Gosh*... what irresponsible response from AIG ?!?

 

Aniway, i am asking them if they could cancelled the entire cover as i feel that they process is not clear and fail my expectation. They are not willing to cancel.. and now i am waiting for the CS to bring this up for review.

 

This is total crap..

Edited September 6, 2013 by ShepherdPie