SingPost is rolling out new generation post offices island-wide as part of its ongoing efforts to transform its post office network. To provide a more seamless retail experience to customers, SingPost began to integrate essential Sporting an immaculate and modern look, the spanking Suntec City Post Office is one of the new generation post offices featuring 24/7 auto-lobbies offering essential services.
Over the next few years, all post offices will undergo a major revamp and be remodeled into a vibrant lifestyle hub integrated with a 24/7 auto-lobby to bring round-the-clock access to customers. Other customer-centric features will be introduced, such as user-friendly signages, packing desks where customers can pack and prepare their packages for mailing and service ambassadors on hand during counter operating hours to assist customers with their needs.
Dr Wolfgang Baier, SingPost’s Group Chief Executive Officer said: “Our new-generation customers are digitally-inclined, buying online and on-the-move, and they expect a post office experience that is digitally integrated.
To meet their changing lifestyle, we are basically remodeling our post offices, and transforming them into modern, efficient hubsto meet their e-commerce and digital needs. This includes 24/7 self-service lobbies with POPStation and ezy2ship facilities for them to post, collect or return parcels.”
Dr Baier added: “Customers can look to us also for digital solutions such as tracking parcels, calculating postage or locating a post office through mobile. This integrated experience will also apply to other touch points such as SAM (Self-service Automated Machines) where they can access multiple platforms including smartphones, tablets, desktop and our physical kiosks.”
SingPost pilots Innovation Corner with 3D Printing Service
In its push for innovation, SingPost is piloting an Innovation Corner in Suntec City Post Office. Innovation Corner provides a collaborative platform for starts-ups and young entrepreneurs to showcase new business ideas that enhance and complement the post office experience.
In collaboration with 3D Matters, SingPost is piloting 3D printing service at Suntec City Post Office, giving small businesses and end-consumers the convenience and option of printing cost-effective prototypes and customised gifts such as such as architectural models, accessories, figurines, toys, etc.
Mr Elvin Too, SingPost’s Vice President for Post Office Products, Services & Network said: “We are innovating for the future. Our customer needs are ever changing. This Innovation Corner serves as a testbed for innovative new services that can be offered at post offices in the future, such as 3D Printing.
That way we can ensure the post office always offers services that are relevant to Singapore.”