Evillusion Supersonic December 5, 2014 Share December 5, 2014 What SIAk! What SIAk! ↡ Advertisement Link to post Share on other sites More sharing options...
Ktglfc Hypersonic December 5, 2014 Share December 5, 2014 SIA said computer error ....... But it's still SIA ... :angry: CNA : SIA Business Class tickets sold at Economy Class prices due to computer error SINGAPORE: Flag carrier Singapore Airlines (SIA) recently made a computer error that led travel agents in Australia to sell Business Class tickets at Economy Class prices. The airline had re-assigned a booking sub-class originally for Economy Class bookings to be used for Business Class on a booking system for travel agents, known as the global distribution system. This was for Business Class bookings from Dec 8, an SIA spokesperson told Channel NewsAsia. A report from the Sydney Morning Herald said the S$6,615 tickets were sold for as little as S$3,860, and that hundreds had snapped up the deal. The newspaper said that Australian travel agent Flight Centre first discovered the error - which involved plane tickets from Australia to London - on Saturday (Nov 29). The error was reportedly rectified on Monday. "A small number of travel agents in Australia sold Business Class tickets at an Economy Class fare level," the spokesperson said. "The airfare conditions for this fare states that it is only valid for Economy Class travel." The airline has said it would not absorb the price difference. "We have advised our travel agents of various options available to customers, including paying the difference to our lowest Business Class fare, travelling in Economy Class on the booked ticket, refunding the difference between the fare charged and our lead in Economy Class fares, or offering a full refund," the spokesperson said. The airline added that it is working with travel agent partners to ensure that customers will be notified of the issue to ensure their travel plans will not be disrupted. "Singapore Airlines would like to apologise for any inconvenience caused," the spokesperson added. According to SIA, 900 ticketed segments to various destinations in Europe and Asia were sold. Flight Centre, which sold close to 100 of the affected tickets, said it was not the only Australian travel agent affected by the glitch. Anyone booking those fares, including other brick-and-mortar and online travel agents, would have received the incorrect fares, it said. “The error would not have been immediately obvious to a travel agent unless he or she read the fare rules and recognised the issue in the coding for an Economy Class flight. At face value, it would have appeared to be cheap Business Class flights,” a Flight Centre representative said. “I doubt online travel agents would have even noticed the error, as customers would have just made the booking if the system allowed them to, which it did,” she added. - CNA/dl link: http://www.channelnewsasia.com/news/singapore/sia-business-class/1510290.html Whether its computer error, or human error, it is still a done deal ! Cannot be that its computer fault, then SIA can shed all its responsibilities... Looks like a sore loser ! 3 Link to post Share on other sites More sharing options...
1fast1 Supersonic December 5, 2014 Share December 5, 2014 (edited) Hmmmmm............... if sold in Singapore, will our Lemon Law to cover us.. Its their computer fault .. Haha, if happened here, they can probably do all sorts of things to recover the marney. From putting pig's head to direct debit from your bank (assuming Dee Bee Ass) account. Now that it happened in OZ, LPPL suck thumb and kpkb. Edited December 5, 2014 by Turboflat4 Link to post Share on other sites More sharing options...
Mockngbrd Supersonic December 5, 2014 Share December 5, 2014 Is computer FT? Link to post Share on other sites More sharing options...
frenchfly 5th Gear December 5, 2014 Share December 5, 2014 Ya man....got " good lobang " never benefit their own country man! :angry: that cos you not foreigner....didnt you know, singporeans are second class here Link to post Share on other sites More sharing options...
Jman888 Moderator December 5, 2014 Share December 5, 2014 Is computer FT? obviously, now all made in china Link to post Share on other sites More sharing options...
ins1dious Turbocharged December 5, 2014 Share December 5, 2014 treat it as christmas surprise, they haven't done anything to surprise anyone before like this? https://www.youtube.com/watch?v=zIEIvi2MuEk that's really awesome. The internet remembers things for long. SQ should have preferred to be remembered for cheery things like the WestJet event instead of the current scrooge mentality. Link to post Share on other sites More sharing options...
Myxilplix Turbocharged December 5, 2014 Share December 5, 2014 In Singapore terms it's simply described as "buay steady". Link to post Share on other sites More sharing options...
Jamesc Hypersonic December 5, 2014 Share December 5, 2014 SIA said computer error ....... But it's still SIA ... :angry: CNA : SIA Business Class tickets sold at Economy Class prices due to computer error SINGAPORE: Flag carrier Singapore Airlines (SIA) recently made a computer error that led travel agents in Australia to sell Business Class tickets at Economy Class prices. The airline had re-assigned a booking sub-class originally for Economy Class bookings to be used for Business Class on a booking system for travel agents, known as the global distribution system. This was for Business Class bookings from Dec 8, an SIA spokesperson told Channel NewsAsia. A report from the Sydney Morning Herald said the S$6,615 tickets were sold for as little as S$3,860, and that hundreds had snapped up the deal. The newspaper said that Australian travel agent Flight Centre first discovered the error - which involved plane tickets from Australia to London - on Saturday (Nov 29). The error was reportedly rectified on Monday. "A small number of travel agents in Australia sold Business Class tickets at an Economy Class fare level," the spokesperson said. "The airfare conditions for this fare states that it is only valid for Economy Class travel." The airline has said it would not absorb the price difference. "We have advised our travel agents of various options available to customers, including paying the difference to our lowest Business Class fare, travelling in Economy Class on the booked ticket, refunding the difference between the fare charged and our lead in Economy Class fares, or offering a full refund," the spokesperson said. The airline added that it is working with travel agent partners to ensure that customers will be notified of the issue to ensure their travel plans will not be disrupted. "Singapore Airlines would like to apologise for any inconvenience caused," the spokesperson added. According to SIA, 900 ticketed segments to various destinations in Europe and Asia were sold. Flight Centre, which sold close to 100 of the affected tickets, said it was not the only Australian travel agent affected by the glitch. Anyone booking those fares, including other brick-and-mortar and online travel agents, would have received the incorrect fares, it said. “The error would not have been immediately obvious to a travel agent unless he or she read the fare rules and recognised the issue in the coding for an Economy Class flight. At face value, it would have appeared to be cheap Business Class flights,” a Flight Centre representative said. “I doubt online travel agents would have even noticed the error, as customers would have just made the booking if the system allowed them to, which it did,” she added. - CNA/dl link: http://www.channelnewsasia.com/news/singapore/sia-business-class/1510290.html The next time I screw up big time, I am going to blame my computer too. "Toopid computer, its all your fault." Of course the computer programed itself and no staff was involved at all. I wonder if my boss will buy that. 1 Link to post Share on other sites More sharing options...
Porker Turbocharged December 5, 2014 Share December 5, 2014 In Singapore terms it's simply described as "buay steady". 😂😂😂 Link to post Share on other sites More sharing options...
Sosaria Turbocharged December 5, 2014 Share December 5, 2014 SIA is just not the same company any more. Very true. Just can't easily replace the wealth of experience and quality of staff who upped and left over the years Company (top management) always make the mistake thinking that they are great - but forget that it is the key staff members in the rank and file that make it great! 1 Link to post Share on other sites More sharing options...
Jamesc Hypersonic December 5, 2014 Share December 5, 2014 Very true. Just can't easily replace the wealth of experience and quality of staff who upped and left over the years Company (top management) always make the mistake thinking that they are great - but forget that it is the key staff members in the rank and file that make it great! Thats absolutely correct. Link to post Share on other sites More sharing options...
Kac 4th Gear December 5, 2014 Share December 5, 2014 Very true. Just can't easily replace the wealth of experience and quality of staff who upped and left over the years Company (top management) always make the mistake thinking that they are great - but forget that it is the key staff members in the rank and file that make it great! Well said. Quality over quantity. Cheaper does not necc = Better More does not necc = More efficient The rank and file, cabin, flight and technical crew are the cogs that move the company forward... I see the same thing happening in SMRT as well, not surprisingly. Link to post Share on other sites More sharing options...
Evillusion Supersonic December 5, 2014 Share December 5, 2014 Well said. Quality over quantity. Cheaper does not necc = Better More does not necc = More efficient The rank and file, cabin, flight and technical crew are the cogs that move the company forward... I see the same thing happening in SMRT as well, not surprisingly. this kind of scensrio is all over in the civil service and pubic sector....... Link to post Share on other sites More sharing options...
Kb27 Supersonic December 5, 2014 Share December 5, 2014 Because of the S in SQ. yeah, bcuz of S, they can act like authority. ask you pay up or else.. Link to post Share on other sites More sharing options...
Goldbug 6th Gear December 5, 2014 Share December 5, 2014 I am sure SQ built a lot good will with the 900 who bought the tickets Link to post Share on other sites More sharing options...
Neutrino Supercharged December 5, 2014 Author Share December 5, 2014 I'm assuming the $6615 is Australian dollars which is equivalent to S$7283?? If that is correct does it mean SIA sell Business Class return tickets from say Sydney to London for around the same price that they sell Business Class return tickets from Singapore to London?? The return journey is approx 8000 miles longer Why is it we Singaporeans get STUNG by our own airline???? Link to post Share on other sites More sharing options...
Mockngbrd Supersonic December 5, 2014 Share December 5, 2014 I'm assuming the $6615 is Australian dollars which is equivalent to S$7283?? If that is correct does it mean SIA sell Business Class return tickets from say Sydney to London for around the same price that they sell Business Class return tickets from Singapore to London?? The return journey is approx 8000 miles longer Why is it we Singaporeans get STUNG by our own airline???? Always like that one mah. ↡ Advertisement Link to post Share on other sites More sharing options...
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