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Singapore Airlines pricing error


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SIA said computer error .......

 

But it's still SIA ... :angry:

 

 

CNA : SIA Business Class tickets sold at Economy Class prices due to computer error

 

SINGAPORE: Flag carrier Singapore Airlines (SIA) recently made a computer error that led travel agents in Australia to sell Business Class tickets at Economy Class prices.

 

The airline had re-assigned a booking sub-class originally for Economy Class bookings to be used for Business Class on a booking system for travel agents, known as the global distribution system. This was for Business Class bookings from Dec 8, an SIA spokesperson told Channel NewsAsia.

 

A report from the Sydney Morning Herald said the S$6,615 tickets were sold for as little as S$3,860, and that hundreds had snapped up the deal. The newspaper said that Australian travel agent Flight Centre first discovered the error - which involved plane tickets from Australia to London - on Saturday (Nov 29). The error was reportedly rectified on Monday.

 

"A small number of travel agents in Australia sold Business Class tickets at an Economy Class fare level," the spokesperson said. "The airfare conditions for this fare states that it is only valid for Economy Class travel."

 

The airline has said it would not absorb the price difference. "We have advised our travel agents of various options available to customers, including paying the difference to our lowest Business Class fare, travelling in Economy Class on the booked ticket, refunding the difference between the fare charged and our lead in Economy Class fares, or offering a full refund," the spokesperson said.

 

The airline added that it is working with travel agent partners to ensure that customers will be notified of the issue to ensure their travel plans will not be disrupted. "Singapore Airlines would like to apologise for any inconvenience caused," the spokesperson added.

 

According to SIA, 900 ticketed segments to various destinations in Europe and Asia were sold.

 

Flight Centre, which sold close to 100 of the affected tickets, said it was not the only Australian travel agent affected by the glitch. Anyone booking those fares, including other brick-and-mortar and online travel agents, would have received the incorrect fares, it said.

 

“The error would not have been immediately obvious to a travel agent unless he or she read the fare rules and recognised the issue in the coding for an Economy Class flight. At face value, it would have appeared to be cheap Business Class flights,” a Flight Centre representative said.

 

“I doubt online travel agents would have even noticed the error, as customers would have just made the booking if the system allowed them to, which it did,” she added.

 

 

- CNA/dl

 

 

link: http://www.channelnewsasia.com/news/singapore/sia-business-class/1510290.html

 

 

Whether its computer error, or human error, it is still a done deal !

Cannot be that its computer fault, then SIA can shed all its responsibilities...

Looks like a sore loser !

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Hmmmmm............... if sold in Singapore, will our Lemon Law to cover us.. :huh:

 

Its their computer fault .. [sly]

 

Haha, if happened here, they can probably do all sorts of things to recover the marney. From putting pig's head to direct debit from your bank (assuming Dee Bee Ass) account. :D

 

Now that it happened in OZ, LPPL suck thumb and kpkb.

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Ya man....got " good lobang " never benefit their own country man! :angry:

 

 

that cos you not foreigner....didnt you know, singporeans are second class here [bigcry]

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SIA said computer error .......

 

But it's still SIA ... :angry:

 

 

CNA : SIA Business Class tickets sold at Economy Class prices due to computer error

 

SINGAPORE: Flag carrier Singapore Airlines (SIA) recently made a computer error that led travel agents in Australia to sell Business Class tickets at Economy Class prices.

 

The airline had re-assigned a booking sub-class originally for Economy Class bookings to be used for Business Class on a booking system for travel agents, known as the global distribution system. This was for Business Class bookings from Dec 8, an SIA spokesperson told Channel NewsAsia.

 

A report from the Sydney Morning Herald said the S$6,615 tickets were sold for as little as S$3,860, and that hundreds had snapped up the deal. The newspaper said that Australian travel agent Flight Centre first discovered the error - which involved plane tickets from Australia to London - on Saturday (Nov 29). The error was reportedly rectified on Monday.

 

"A small number of travel agents in Australia sold Business Class tickets at an Economy Class fare level," the spokesperson said. "The airfare conditions for this fare states that it is only valid for Economy Class travel."

 

The airline has said it would not absorb the price difference. "We have advised our travel agents of various options available to customers, including paying the difference to our lowest Business Class fare, travelling in Economy Class on the booked ticket, refunding the difference between the fare charged and our lead in Economy Class fares, or offering a full refund," the spokesperson said.

 

The airline added that it is working with travel agent partners to ensure that customers will be notified of the issue to ensure their travel plans will not be disrupted. "Singapore Airlines would like to apologise for any inconvenience caused," the spokesperson added.

 

According to SIA, 900 ticketed segments to various destinations in Europe and Asia were sold.

 

Flight Centre, which sold close to 100 of the affected tickets, said it was not the only Australian travel agent affected by the glitch. Anyone booking those fares, including other brick-and-mortar and online travel agents, would have received the incorrect fares, it said.

 

“The error would not have been immediately obvious to a travel agent unless he or she read the fare rules and recognised the issue in the coding for an Economy Class flight. At face value, it would have appeared to be cheap Business Class flights,” a Flight Centre representative said.

 

“I doubt online travel agents would have even noticed the error, as customers would have just made the booking if the system allowed them to, which it did,” she added.

 

 

- CNA/dl

 

 

link: http://www.channelnewsasia.com/news/singapore/sia-business-class/1510290.html

 

 

The next time I screw up big time,

 

I am going to blame my computer too.

 

"Toopid computer, its all your fault."

 

Of course the computer programed itself

 

and no staff was involved at all.

 

I wonder if my boss will buy that.

 

:D

 

 

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SIA is just not the same company any more.

 

Very true. Just can't easily replace the wealth of experience and quality of staff who upped and left over the years [rolleyes]

 

Company (top management) always make the mistake thinking that they are great - but forget that it is the key staff members in the rank and file that make it great!

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Very true. Just can't easily replace the wealth of experience and quality of staff who upped and left over the years [rolleyes]

 

Company (top management) always make the mistake thinking that they are great - but forget that it is the key staff members in the rank and file that make it great!

 

Thats absolutely correct.

 

:D

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Very true. Just can't easily replace the wealth of experience and quality of staff who upped and left over the years [rolleyes]

 

Company (top management) always make the mistake thinking that they are great - but forget that it is the key staff members in the rank and file that make it great!

 

Well said. Quality over quantity.

 

Cheaper does not necc = Better

More does not necc = More efficient

 

The rank and file, cabin, flight and technical crew are the cogs that move the company forward...

I see the same thing happening in SMRT as well, not surprisingly.

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Well said. Quality over quantity.

 

Cheaper does not necc = Better

More does not necc = More efficient

 

The rank and file, cabin, flight and technical crew are the cogs that move the company forward...

I see the same thing happening in SMRT as well, not surprisingly.

this kind of scensrio is all over in the civil service and pubic sector.......
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I'm assuming the $6615 is Australian dollars which is equivalent to S$7283??

 

If that is correct does it mean SIA sell Business Class return tickets from say Sydney to London for around the same price that they sell Business Class return tickets from Singapore to London??

The return journey is approx 8000 miles longer

 

Why is it we Singaporeans get STUNG by our own airline????

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I'm assuming the $6615 is Australian dollars which is equivalent to S$7283??

 

If that is correct does it mean SIA sell Business Class return tickets from say Sydney to London for around the same price that they sell Business Class return tickets from Singapore to London??

The return journey is approx 8000 miles longer

 

Why is it we Singaporeans get STUNG by our own airline????

Always like that one mah.

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