Ahbengdriver 6th Gear February 26, 2015 Share February 26, 2015 wanna ask MCFer hiadees/hiabuays. My brother had a tour booked through NATAS that was cancelled. The tour company agreed to refund the deposit. He signed a paper with the company which states it takes 4 to 6 weeks to get his refund via reverse credit card entry which the bank will advise and update in his credit card account. 8 weeks had passed, nothing. Now brother is thinking of complaining to the relevant authorities. CASE as we know is toothless. Should be go to NATAS? anyone can advise or perhaps share similar experiences? ↡ Advertisement Link to post Share on other sites More sharing options...
Thaiyotakamli Supersonic February 26, 2015 Share February 26, 2015 (edited) call travel when they return if havent yet then Call police, its a scam then claim through tribunal Edited February 26, 2015 by Thaiyotakamli 1 Link to post Share on other sites More sharing options...
Jman888 Moderator February 26, 2015 Share February 26, 2015 wanna ask MCFer hiadees/hiabuays. My brother had a tour booked through NATAS that was cancelled. The tour company agreed to refund the deposit. He signed a paper with the company which states it takes 4 to 6 weeks to get his refund via reverse credit card entry which the bank will advise and update in his credit card account. 8 weeks had passed, nothing. Now brother is thinking of complaining to the relevant authorities. CASE as we know is toothless. Should be go to NATAS? anyone can advise or perhaps share similar experiences? is the tour agency a reputable one? can try small claim tribunal first. Natas can't even work with many of its member, dun think they can help. 2 Link to post Share on other sites More sharing options...
Toothiewabbit Supersonic February 26, 2015 Share February 26, 2015 wanna ask MCFer hiadees/hiabuays. My brother had a tour booked through NATAS that was cancelled. The tour company agreed to refund the deposit. He signed a paper with the company which states it takes 4 to 6 weeks to get his refund via reverse credit card entry which the bank will advise and update in his credit card account. 8 weeks had passed, nothing. Now brother is thinking of complaining to the relevant authorities. CASE as we know is toothless. Should be go to NATAS? anyone can advise or perhaps share similar experiences? Is the tour company a member of NATAS in the first place? 4 Link to post Share on other sites More sharing options...
oleandero 5th Gear February 26, 2015 Share February 26, 2015 wanna ask MCFer hiadees/hiabuays. My brother had a tour booked through NATAS that was cancelled. The tour company agreed to refund the deposit. He signed a paper with the company which states it takes 4 to 6 weeks to get his refund via reverse credit card entry which the bank will advise and update in his credit card account. 8 weeks had passed, nothing. Now brother is thinking of complaining to the relevant authorities. CASE as we know is toothless. Should be go to NATAS? anyone can advise or perhaps share similar experiences? did your bro contact the TA lately? what was their reason? ask if u can go down and collect cheque? 1 Link to post Share on other sites More sharing options...
Ahbengdriver 6th Gear February 26, 2015 Author Share February 26, 2015 Its a NATAS company. Refund cannot be by cheque becuase the deposit was placed with VISA. 1 Link to post Share on other sites More sharing options...
Kusje Supersonic February 26, 2015 Share February 26, 2015 Its a NATAS company. Refund cannot be by cheque becuase the deposit was placed with VISA. When was the last time you contacted the company and what was their response? And how much deposit are you talking about? Link to post Share on other sites More sharing options...
Ahbengdriver 6th Gear February 26, 2015 Author Share February 26, 2015 (edited) When was the last time you contacted the company and what was their response? And how much deposit are you talking about? just before CNY. They clain that it should beup to 6 "working weeks and because CNY is coming, expect "some delay". He was like, why does it take so long to reverse a book entry? Even checked with Citibank Visa and they said they have since received nothing from this merchant. Citi actually said if received, they can credit back to my brother by next working day. So the delay has to be with the tour company. Amount is around $4k. Edited February 26, 2015 by Ahbengdriver Link to post Share on other sites More sharing options...
Sabian Turbocharged February 26, 2015 Share February 26, 2015 (edited) Got black and white from the tour operator regarding the tour cancellation? Do a charge back with citi and provide the black and white on The T&C regarding refund period. The tour cancellation confirmation. Let Citi handle the rest. Edited February 26, 2015 by Sabian 2 Link to post Share on other sites More sharing options...
Kangadrool Supersonic February 26, 2015 Share February 26, 2015 does not sound good. 2 Link to post Share on other sites More sharing options...
Kusje Supersonic February 26, 2015 Share February 26, 2015 Got black and white from the tour operator regarding the tour cancellation? Do a charge back with citi and provide the black and white on The T&C regarding refund period. The tour cancellation confirmation. Let Citi handle the rest. So long ago still can do a charge back? 6 weeks past since the tour cancellation and dunno how many extra weeks since the actual booking date. Link to post Share on other sites More sharing options...
Vid Hypersonic February 27, 2015 Share February 27, 2015 So long ago still can do a charge back? 6 weeks past since the tour cancellation and dunno how many extra weeks since the actual booking date. I think yes. Chargebacks can be for payments 3-4 months ago. 1 Link to post Share on other sites More sharing options...
Kusje Supersonic February 27, 2015 Share February 27, 2015 I think yes. Chargebacks can be for payments 3-4 months ago. Ah. Then this is of course the best solution. 1 Link to post Share on other sites More sharing options...
Jimmylim 4th Gear February 27, 2015 Share February 27, 2015 mind to share what's the tour agency name? Link to post Share on other sites More sharing options...
Ahbengdriver 6th Gear March 2, 2015 Author Share March 2, 2015 (edited) mind to share what's the tour agency name? CS TRAVEL Edited March 2, 2015 by Ahbengdriver Link to post Share on other sites More sharing options...
Jman888 Moderator March 2, 2015 Share March 2, 2015 CS TRAVEL was at Chinatown Point yesterday and saw they are having travel fare there, doesn't sound like a established name to me. Link to post Share on other sites More sharing options...
Watwheels Supersonic March 2, 2015 Share March 2, 2015 Dun wait anymore. Go small claims tribunal to claim the money owed back. Link to post Share on other sites More sharing options...
Ahbengdriver 6th Gear March 2, 2015 Author Share March 2, 2015 Will try Citi if they can help as advised by SABIAN. Otherwise, think have to go Small Claim Tribunal now. ↡ Advertisement Link to post Share on other sites More sharing options...
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