Unfair Treatment at CIQ Woodlands

[Jman888]

I remembered after getting new passport, was advised by the Lavender ICA person issuing me to bring along the old one too in case such incident occurs. And indeed this was a fine example.

 

2ndly, I believe TS was triggered by the officer for not allowing his wife to go toilet. So who you vote? Still got reservist? I feel your resentment.

 

In the end treated poorly by the very nation you served to protect.

 

 

i think those people on the job also trying to do the same.

[Hamburger]

Mooncake fault for enticing you to go in and buy.

[Fireball0088]

Jman888,

 

To begin with, I can fully understand the job they have in hand and I appreciated their efforts in ensuring that safety and security is not compromised. That is why I rendered my fullest co-operation to them when asked to head to the office with escort and even having my car keys impounded. What I cannot accept is that the officer wave off my wife's request to go to the restroom.

 

The passport while new was issued to me after they have checked their system, what do you mean that the system probably hasn't got updated so fast. A check was done at ICA Lavender and if the system indeed needs some time to get updated, I should be told not to use the passport until such time the system is updated. There were no such advise given.

 

To me, system not being updated is not my issue. I am inconvenienced by their issue and I should be treated fairly and nicely. Waving off my wife's request to go to the restroom is depriving our human rights which is totally unacceptable.

 

Why do they need your car keys?

[Kusje]

Why do they need your car keys?

 

probably scared that you get into your car and drive away

[kykh]

Mooncake fault for enticing you to go in and buy.

都是月亮惹的祸！

[Fireball0088]

probably scared that you get into your car and drive away

 

they dont even allow you to go toilet, how to leave with the car?

[Lok666]

Hi All,

 

Just wanted to share the unfair treatment I received while at ICQ Woodlands yesterday.

 

I arranged to pick up my new passport at ICA, Lavender at 2 PM because my old passport has ran out of pages before expiry. Went down to ICA at around 1:35 PM and got by passport at 1:45 PM. Efficient I must say. Told the counter officer to check on my new passport is OK before I collect them. She did the test in my presence and says that it is ok.

 

After collection, me and my wife decided to head to JB to buy some mooncakes as Mid-Autumn Festival is two weeks from now.

 

Drove up to ICQ, Woodlands and at the counter, I was told by the Officer that he was not able to clear my passport despite several tries. Told to wait and we waited for a good 15 minutes. Ask the officer again and he replied that he was unable to process my passport and to wait for an escort to escort me to the office where they will do the back end processing. Lan Lan, continue waiting and about 10 mins later, another officer came along and ask me to park my car. Of which I did and alighted, he asked for my car keys with both the passports of me and wife already with him. Followed him to a small office of which, there were a group of 3 already there before us.

 

Was told to wait and to get a seat within the office which we again comply. Shortly, my wife ask to go to the washroom but was brushed aside by the officer at the door that we are to wait inside the office and not suppose to go anywhere else. This is when I start to fume up.

 

I walked to the officer and asked if we have committed any crime, if we have not, why are we treated like criminals and deprive of our basic needs. I must admit that I raised my voice slightly. Upon hearing this, another officer intervened and ordered the officer to escort my wife to the rest room.

 

At this point, I asked the Officer again, what is wrong with my passport. I have just collected my passport from ICA and show him my booking appointment slip together with my old passport. I also shared with him that at collection, the counter lady did a check on my new passport and confirm that it is already activated. If the computer systems at ICQ Woodlands cannot process my passport than it is very much an IT issue which is of no fault of mine. Even so, I rendered my co-operation to them fully but why am I and my wife being treated as if we were convicted criminals. He tried explaining to me that it is for security reasons and so on. I replied that I am fully appreciative of their concerns on security and even when my passport cannot be processed, it does not mean that I am a criminal or a terrorist. Even if they classified me as a suspect, they are not supposed to pass judgement on me until the point that I have been proven guilty.

 

The officer subsequently relented and attended to my case first. At the end, we left that office before the group of 3 who have been in the office before we do. But I still buay song because not a single apology was offered despite the inconvenience created. Was really pissed off by this whole episode.

 

Actually why must the officer relent and attend to you first? Especially when the group of 3 were waiting before you. I'm sure they were inconvenienced as well but probably had the patience not to blow their top and understood that proper security measures to be taken.

 

The officer should have allowed your wife to visit the washroom but I don't see that as criminal treatment. Did the officers even say upfront that you were suspected of any crime? Were you having an serious emergency at home that you had to rush to?

 

Sorry but in my opinion, the group of 3 who had to let you go first were the ones who were treated unfairly.   

[Kusje]

they dont even allow you to go toilet, how to leave with the car?

 

Run Away?

[Daryllim69]

Actually why must the officer relent and attend to you first? Especially when the group of 3 were waiting before you. I'm sure they were inconvenienced as well but probably had the patience not to blow their top and understood that proper security measures to be taken.

 

The officer should have allowed your wife to visit the washroom but I don't see that as criminal treatment. Did the officers even say upfront that you were suspected of any crime? Were you having an serious emergency at home that you had to rush to?

 

Sorry but in my opinion, the group of 3 who had to let you go first were the ones who were treated unfairly.   

 

If a request to visit the restroom is turned down and that is not considered as criminal treatment, what is????

 

You were not in my shoes and you probably don't understand my frustrations.

 

For info, I did not asked to be attended first, it was the Officers on duty that decides to attend to me first. I'm heading to JB for leisure reasons, not urgency or appointments to catch.

 

I understood the need for proper security measures to be taken, I don't argue on that. But to treat one with a genuine problem that is not caused by himself, the poor and lousy attitude of the officers on duty needs to be addressed.

Edited September 22, 2017 by Daryllim69

[SuPerBoRed]

I remembered after getting new passport, was advised by the Lavender ICA person issuing me to bring along the old one too in case such incident occurs. And indeed this was a fine example.

 

2ndly, I believe TS was triggered by the officer for not allowing his wife to go toilet. So who you vote? Still got reservist? I feel your resentment.

 

In the end treated poorly by the very nation you served to protect.

 

yes yes.. everything is gahmen fault....  

[Daryllim69]

I remembered after getting new passport, was advised by the Lavender ICA person issuing me to bring along the old one too in case such incident occurs. And indeed this was a fine example.

 

2ndly, I believe TS was triggered by the officer for not allowing his wife to go toilet. So who you vote? Still got reservist? I feel your resentment.

 

In the end treated poorly by the very nation you served to protect.

 

I did have my old passport and handed it to the Customs Officer together with my E-Appointment Print Out to show that I just collected my new passport at ICA!

[SuPerBoRed]

If a request to visit the restroom is turned down and that is not considered as criminal treatment, what is????

 

You were not in my shoes and you probably don't understand my frustrations.

 

For info, I did not asked to be attended first, it was the Officers on duty that decides to attend to me first. I'm heading to JB for leisure reasons, not urgency or appointments to catch.

 

I understood the need for proper security measures to be taken, I don't argue on that. But to treat one with a genuine problem that is not caused by himself, the poor and lousy attitude of the officers on duty needs to be addressed.

 

One officer tell you cannot go toilet... you fly into a rage and angry enough to start a thread about the whole issue...  

 

mind you .. not to sick redress... but just to seek ''vengeance''

 

 carry on pls... 

[SGCMmaomao]

If a request to visit the restroom is turned down and that is not considered as criminal treatment, what is????

 

You were not in my shoes and you probably don't understand my frustrations.

 

For info, I did not asked to be attended first, it was the Officers on duty that decides to attend to me first. I'm heading to JB for leisure reasons, not urgency or appointments to catch.

 

I understood the need for proper security measures to be taken, I don't argue on that. But to treat one with a genuine problem that is not caused by himself, the poor and lousy attitude of the officers on duty needs to be addressed.

 

I think if this happen to my partner, i will scold the shit out from their nostril.. Wanna pee but kanna stop.. then squat there and whistle 

[Kusje]

yes yes.. everything is gahmen fault....  

 

Why cannot blame government? (ICA/customs or whoever isn't part of government?)

 

Then government fault then whose fault? (assuming you agree there is fault).

Edited September 22, 2017 by Kusje

[Kusje]

One officer tell you cannot go toilet... you fly into a rage and angry enough to start a thread about the whole issue...  

 

mind you .. not to sick redress... but just to seek ''vengeance''

 

 carry on pls... 

 

Seek justice.

[Lok666]

If a request to visit the restroom is turned down and that is not considered as criminal treatment, what is????

 

You were not in my shoes and you probably don't understand my frustrations.

 

For info, I did not asked to be attended first, it was the Officers on duty that decides to attend to me first. I'm heading to JB for leisure reasons, not urgency or appointments to catch.

 

I understood the need for proper security measures to be taken, I don't argue on that. But to treat one with a genuine problem that is caused by himself, the poor and lousy attitude of the officers on duty needs to be addressed.

 

Yeah I understand the frustration of being held up when you know there's nothing wrong with your passport. You have every right to complain about the officer's poor attitude and lack of understanding, but I wouldn't label it as "criminal treatment" or "passing judgement on you as a suspect" as you wrote initially. 

[SuPerBoRed]

Why cannot blame government? (ICA/customs or whoever isn't part of government?)

 

Then government fault then whose fault? (assuming you agree there is fault).

 

phrase it this way...  much as i can understand the frustrations of being held up tru no fault of his own...  

 

i already think its a stretch to blast the customs officers as an entity over the actions of one single officer...

(*note its one's word against another atm)

 

and now you want to fault the government?

 

heck... so the police officer who killed the father and son at kovan also government fault? 

[Kusje]

phrase it this way...  much as i can understand the frustrations of being held up tru no fault of his own...  

 

i already think its a stretch to blast the customs officers as an entity over the actions of one single officer...

(*note its one's word against another atm)

 

and now you want to fault the government?

 

heck... so the police officer who killed the father and son at kovan also government fault? 

 

If everything goes smoothly, do you credit the government? Does the government claim credit?

 

I don't see who else to blame other than the individual officer. But we can't do that because the government says naming individuals encourages a blame culture right?

Edited September 22, 2017 by Kusje