I signed a sales agreement to purchase a Carens on 24th February 2018 at KIA Fulco Ubi.
It was a display model and I received a generous $2000 discount for it. It was a July 2017 model, so I reckoned that it has been in the showroom for at least 8 months already.
The next day, I went to KIA Alexandra to view the car. The car is full of stickers but I didn’t mind since the $2000 discount was generous.
Before signing the agreement, the salesperson assured me once COE is secured they will remove the car from the showroom immediately. He claimed the registration process would be faster if I buy this display car since the car is already in the showroom. Sounded good to me.
COE was secured more than 2 weeks ago on the 21st of March 2018. After being told that the COE was secured, I informed him that I hoped to get the car within 7-10 days. He told me that it is not possible as KIA was flooded with a lot of new registrations. He said he could deliver the car on 10th April at the earliest.
The disappointing thing was that there had been no updates from the salesperson since 21st March. Since there is a lack of update and it’s already 7th April, I decided to take a trip to KIA Alexandra this morning to see if the car is still in the showroom.
To my surprise, I saw the car still displayed in the showroom! Now, the car has more stickers than usual and has a lot of unsightly marks from previous stickers. Also, for the whole duration I was there, the lights were switched on. Sigh, God knows what will happen to the battery.
I informed the salesperson of my disappointment. I told him that he had promised me that the car will be out of the showroom once COE is secured but the car is still there!
It seems to me that they were intentionally delaying to deliver the car because they want to continue to use it as a display model. Looking at the state of the car now, it seemed to be in a more “abused” condition than when I saw the car on the 25th February.
I wished I was informed about this issue earlier. Personally, with my dealings with businesses, I try to be understanding as much as possible. To be honest, I won’t mind if the car is still on display for one extra weekend since I understand that they need some time to get a replacement car.....but putting the car on display for another 3 extra weekends without telling me is just unethical. I think they were simply taking their chances that I would never find out.
I am very disappointed that an AD is capable of lying and deceiving a customer like that.
I was hoping for a small and kind compensation since my car was unnecessarily “abused” for a further unnecessary 3 weeks but their response was just a “sorry, we will take out your car from the showroom after this weekend. You should know that you are buying a display car. If you want a new car, get a new car.” Such an amazing response.
I wish to seek advice if there are any recourse I could take. For one, I can go to CASE to lodge a formal complaint. Also, is it possible for me to get back my deposit if I refuse to buy the car in its current state? I understand that the TCOE will expire in 6 months.
Hope you can offer me some advice. :)