Had a real bad experience with Jeep Singapore.
We went to the 2019 Singapore Motor Show on Jan 13th, and placed a deposit of 2K to secure the Jeep Compass Limited at show price. According to the terrible sales guy, Glenn, we can decide whether to proceed with the purchase after test drive, and we would be 100% refunded if not. No harm right?
We went for test drive on the following weekend. All the negative reviews of this car were proven during the drive. We informed the terrible Glenn on the spot that we are not keen to buy the car. He said no problem, and the deposit would be 100% refunded. We asked if there is any form to be signed and he replied "no", and told us that the company will issue a cheque for refund in a few days' time. Five days later, the terrible Glenn texted us to go to the showroom to sign a form for credit card refund, else there will be a 5% admin charge for cheque refund! What a crap!
In his message, he sounded so nicely, and I quote >> "I will need your help to come by showroom, I need you to sign cancellation form, I want to do refund to your credit card so you will not be charge cancellation fees, the cheque refund not worth it, I rather do as CC cancellation, at least you get full amount back". We are staying in the northeast, and to drive all the way there to sign a form is a hassle, especially when the terrible Glenn told us that there is no form to be signed when we were there. When we asked him if we can meet him nearer to our place, he was elusive, unhelpful, and became more terrible.
Well, at their mercy, we had no choice but to drive to the showroom and signed the form. Guess what, eventually we received a cheque refund from Jeep, and it's $33 less! What happened to the 100% refund? What happened to the CC refund which required us to drive all the way there to sign a damn form? Messaging the terrible Glenn gets no reply. Called the office and spoke to the Sales Manager, Ms Wong Siew Hoong. She sounded polite and helpful but didn't call back as promised. Subsequent calls to her went fruitless, and other employees who answered the calls were hopeless too, only know how to answer "no", "don't know", "not sure".
To date, we still didn't get any resolution and response.