StreetFight3r 6th Gear February 16, 2019 Share February 16, 2019 7,700 Singaporeans received inaccurate CHAS subsidies due to software error: MOH SINGAPORE: An error in the computer system administered by NCS caused about 7,700 individuals to receive inaccurate healthcare and intermediate- and long-term care subsidies, the Ministry of Health (MOH) said on Saturday (Feb 16). The affected individuals are among those whose applications or renewals of their Community Health Assist Scheme (CHAS) cards were processed from Sep 18 to Oct 10 last year. The error arose in the computer system when it calculated means-test results. The means-test system calculates the healthcare subsidies which individuals are eligible for, based on their income information. Healthcare subsidies are means-tested so that greater financial support is extended to lower-income households. "The means-test and subsidy tiers for all affected individuals have been corrected by Feb 16, 2019,” MOH said. MOH said no proactive action is required on the part of the affected people at this point. The ministry added that it is working closely with healthcare service providers and scheme administrators to reach out to those affected. “About 1,300 individuals who received lower subsidies will have the difference reimbursed to them. “Another 6,400 individuals received higher subsidies due to the error but will not need to return the additional subsidies disbursed,” MOH added. MOH said that it intends to recover from NCS the costs and expenses incurred as a result of this incident, as allowed for under their contract. The first case of discrepancy in the means-test results of a CHAS cardholder was detected by the CHAS processing team on Sep 24, 2018 and NCS was alerted immediately, MOH said. “The issue was initially attributed to intermittent network connection problems. Five more cases were subsequently detected between Oct 9 and Nov 2, and a more thorough investigation was initiated,” added the health ministry. In late November, NCS traced the root cause of the discrepancies to a software version issue on a server used by the means-test system when it was migrated to another government data centre in September. “This resulted in the means-test results being computed without the requisite income information. NCS further discovered that their deployment team had in fact fixed the software version issue earlier on Oct 10, 2018 in response to an unrelated slow performance issue. “This stopped further cases of errors but it did not correct the means-test results that had been generated from Sep 18, 2018 to Oct 10, 2018,” MOH said. CORRECT SUBSIDY TIERS RESTORED BY FEB 16 MOH said that it worked with NCS from December to establish the extent of the impact, including the correct subsidy tiers for each individual under the different services and schemes. This was to determine who could have received higher or lower subsidies than what they were eligible for. The final assessment was completed on Jan 14 and MOH worked with grant scheme administrators and healthcare institutions to finalise the remedial action plans, including how affected individuals will be informed and reimbursed. The correct subsidy tiers of all affected individuals were restored by Feb 16. Service providers and scheme administrators will now progressively inform the affected individuals and arrange for reimbursements where applicable. “We expect all the affected individuals to be informed by mid-March 2019,” MOH said. MOH said that NCS has acknowledged the error and has taken further remedial action by tightening the system deployment processes. “Additional safeguards have been put in place to prevent any recurrence of such incidents. NCS has reiterated its commitment to being held to the highest standards as a service provider. MOH takes a serious view of the incident, and has worked with NCS on appropriate remedial measures. MOH will work with NCS on measures to prevent such errors in the future,” the ministry stated. Read more at https://www.channelnewsasia.com/news/singapore/7-700-singaporeans-received-inaccurate-chas-subsidies-due-to-11249848 ↡ Advertisement 1 Link to post Share on other sites More sharing options...
Tohto Hypersonic February 16, 2019 Share February 16, 2019 MOH again!!! When is our minister going to resign? 2 Link to post Share on other sites More sharing options...
Angcheek Hypersonic February 16, 2019 Share February 16, 2019 They no say how much .... i hope not $8B 4 Link to post Share on other sites More sharing options...
1fast1 Supersonic February 16, 2019 Share February 16, 2019 What a marked difference between the handling of gahmen vs oppo f**kups. 11 Link to post Share on other sites More sharing options...
Count-Bracula Twincharged February 16, 2019 Share February 16, 2019 3 Link to post Share on other sites More sharing options...
Wt_know Supersonic February 16, 2019 Share February 16, 2019 no blame culture ... move on MOH again!!! When is our minister going to resign? 1 Link to post Share on other sites More sharing options...
Kangadrool Supersonic February 16, 2019 Share February 16, 2019 Already highlighted that it's a computer system error! :XD: Link to post Share on other sites More sharing options...
Wt_know Supersonic February 16, 2019 Share February 16, 2019 (edited) MOT ... firstly kena all kind of signalling issues, disruptions and delays MINDEF ... MOH .... very worrying ... who’s next Edited February 16, 2019 by Wt_know 1 Link to post Share on other sites More sharing options...
Hamburger Hypersonic February 16, 2019 Share February 16, 2019 I don't mind no resignation. But please at least dig a hole on a ground and stick your head in it and post on social media to vindicate yourself. 2 Link to post Share on other sites More sharing options...
Theoldjaffa Hypersonic February 16, 2019 Share February 16, 2019 3 Link to post Share on other sites More sharing options...
Icedbs Turbocharged February 16, 2019 Share February 16, 2019 MOH again!!! When is our minister going to resign? Look at the headline of the news again: "SINGAPORE: An error in the computer system administered by NCS caused about 7,700 individuals to receive inaccurate healthcare and intermediate- and long-term care subsidies, the Ministry of Health (MOH) said on Saturday (Feb 16)." Already telling you from the first line, it is NCS who screwed up Link to post Share on other sites More sharing options...
Staff69 Hypersonic February 16, 2019 Share February 16, 2019 Took some effort...... 6 Link to post Share on other sites More sharing options...
Pocus Turbocharged February 16, 2019 Share February 16, 2019 (edited) Look at the headline of the news again: "SINGAPORE: An error in the computer system administered by NCS caused about 7,700 individuals to receive inaccurate healthcare and intermediate- and long-term care subsidies, the Ministry of Health (MOH) said on Saturday (Feb 16)." Already telling you from the first line, it is NCS who screwed up Looks like the NCS project time for CHAS system will kena LDed gao gao since they mentioned MOH will claim from NCS. Edited February 16, 2019 by Pocus Link to post Share on other sites More sharing options...
DACH Supersonic February 16, 2019 Share February 16, 2019 So someone in NCS is going to kena? Link to post Share on other sites More sharing options...
Kb27 Supersonic February 16, 2019 Share February 16, 2019 deep seated problem in many civil service. this is only the tip of the iceberg many complacent at the top 2 Link to post Share on other sites More sharing options...
BanCoe Hypersonic February 17, 2019 Share February 17, 2019 MOT ... firstly kena all kind of signalling issues, disruptions and delays MINDEF ... MOH .... very worrying ... whoâs next ........ hmmmm Signalling issues ...... @Silangkia problem 3 Link to post Share on other sites More sharing options...
Nhyone 4th Gear February 17, 2019 Share February 17, 2019 Can't always blame MOH. This reads like NCS is to blame. Issue on 18 Sep, discovered on 24 Sep and notified NCS. By luck, they fixed the issue on 10 Oct. But they took a while to find the cause -- not surprising, IMO. Link to post Share on other sites More sharing options...
Jusnel 6th Gear February 17, 2019 Share February 17, 2019 To be honest, I'm one of the them who received the wrong subsidy. They mailed the CHAS card to me. LOL. think it's the blue one. I was stunned. WTH. I'm definitely not qualified for it. LOL Heck, will keep the card for future use. LOL MOT ... firstly kena all kind of signalling issues, disruptions and delays MINDEF ... MOH .... very worrying ... whoâs next MOF... we are done for.... ↡ Advertisement 2 Link to post Share on other sites More sharing options...
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