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Fellow forummers: If u are think of buying anything from this shop esp aircon and also especially now when they have their expo sale. my advice is "forget abt it, buy elsewhere to save the unnecessary headache". My sad story (I am not a good writer and I make it short and sweet and also I am not trying to make people sympathize me) started the day when their installer came to my new flat to install the unit. See pic on their "superb" work done. My request on the work can be done as it is not limited by the building design. Upon seeing this, I questioned the installer, he told me it was done according to my reno contractor's idea. I am not sure what was the instruction given to him so I won't go indepth on this esp when both parties will claim they are correct. the installer being an specialist in the aircon industry, should know how ugly the end result would be yet he proceeded. Doesn't he know that we human want is beauty? so I asked him to rework, he replied not possible as the job is completed. I angry and lost so I called the Salesperson. this is what he told me, not the actual transcript but the content is real. me: the way the installer run the trunking is horrible, I want a rework sales: there is a charge incurred for all rework. me: har? but this is something unacceptable (mms-ed him the photo of the work) sales: once job is completed, it is completed. any rework, it is chargeable. our installer will not go wrong, he did what he was told. as an owner, u must be there to supervise the work, if not your contractor must be present.. me and sales keep on arguing... blah...blah... sounds stupid that I need to be present all the time when the work is done by "specialist". Supervising the "specialist" is an insult to them. had I known, I rather "insult" them than to make myself miserable I bought from them is because they sell themselves as an aircon specialist and I trust that nothing will go wrong but I was wrong Not the end yet..