Ysc3 Twincharged January 31, 2013 Share January 31, 2013 last night got home and my wifi cannot connect ... tried my wired connection on my pc, also cannot connect. called M1 and after 12 mins of waiting, the helpdesk answered my call. told them my ONT is on and the RG(residential gatewate router) is also on ... only thing is the "internet" light is not on. told me that the RG is faulty but they do not have stocks for replacement at the moment ... and maybe only available AFTER CNY !!! told me can go take a loaner mobile BB(MBB) router from their shop but gotta pay the sim card fee, which they will offset from my home BB bill "later". but the MBB only output 4mbps ! over my FBB of 25mpbs. pull out my old cable router to try but cannot work. anyone encounter their M1 RG faulty and then came up with alternative connection method ? ↡ Advertisement Link to post Share on other sites More sharing options...
Givechance 1st Gear January 31, 2013 Share January 31, 2013 Why no stock? Demand must be very high for their FBB. Link to post Share on other sites More sharing options...
Ysc3 Twincharged January 31, 2013 Author Share January 31, 2013 worst part is not confirmed if after CNY can get or not even .... !!?? Link to post Share on other sites More sharing options...
Happily1986 5th Gear January 31, 2013 Share January 31, 2013 you mentioned internet led is "not on", not lit on RG only? If that's the case just temporary use a N router and plug into your ONT. In fact, this arrangement can be yours permanently. Get a good N router and rid yourself of the crappy RG for good (its wireless performance is abysmal anyway) btw I am on M1 Fibre and this arrangement has been mine all the way from day 1. Link to post Share on other sites More sharing options...
Kingkong 5th Gear February 1, 2013 Share February 1, 2013 Very bad SLA. You may wanna consider dropping IDA a note on this incident. Let the service provider be fined deep deep... Link to post Share on other sites More sharing options...
Baphomet 3rd Gear February 1, 2013 Share February 1, 2013 worst part is not confirmed if after CNY can get or not even .... !!?? I had same problem wth my SH FBB recently too... called them and was told they can only send their technician down 1 week later....told the cust rep "then can i don't pay for the internet for 1 week??!!" and showed my displeasure....I admit i was very hostile (because of another issues i had with SH concurrently about my coporate buy) and suddenly he say next day the technician will come to my place to change out the modem.. So if i just keep quiet, I will have to be inconvinienced for 1 week?? Link to post Share on other sites More sharing options...
BoneStock 5th Gear February 1, 2013 Share February 1, 2013 last night got home and my wifi cannot connect ... tried my wired connection on my pc, also cannot connect. called M1 and after 12 mins of waiting, the helpdesk answered my call. told them my ONT is on and the RG(residential gatewate router) is also on ... only thing is the "internet" light is not on. told me that the RG is faulty but they do not have stocks for replacement at the moment ... and maybe only available AFTER CNY !!! told me can go take a loaner mobile BB(MBB) router from their shop but gotta pay the sim card fee, which they will offset from my home BB bill "later". but the MBB only output 4mbps ! over my FBB of 25mpbs. pull out my old cable router to try but cannot work. anyone encounter their M1 RG faulty and then came up with alternative connection method ? If only the RG is faulty, you can connect a LAN cable directly to the ONT box and it should work. If not, get a cheapo wireless router from Sim Lim Square, and it should work as well. If the ONT is old type, you only lose the land line, everything else should work. Link to post Share on other sites More sharing options...
Happily1986 5th Gear February 1, 2013 Share February 1, 2013 If only the RG is faulty, you can connect a LAN cable directly to the ONT box and it should work. If not, get a cheapo wireless router from Sim Lim Square, and it should work as well. If the ONT is old type, you only lose the land line, everything else should work. Not all telcos allow you to do that. Starhub does VLAN tagging so you have to use their RG. Link to post Share on other sites More sharing options...
Ysc3 Twincharged February 1, 2013 Author Share February 1, 2013 Not all telcos allow you to do that. Starhub does VLAN tagging so you have to use their RG. that's exactly my concern ... only afraid that if i bought a router outside then try to replace the M1 RG, cannot work, then $$ down the drain. but per Happilly1986, are you using own modem router bought outside ? can cfm if i just anyhow buy one outside can just plug and replace ? what if i get VOIP modem router ... like the Motorola one from SH ? saw someone selling one on the net ... will i maintain my voice line also ? Link to post Share on other sites More sharing options...
Happily1986 5th Gear February 1, 2013 Share February 1, 2013 (edited) that's exactly my concern ... only afraid that if i bought a router outside then try to replace the M1 RG, cannot work, then $$ down the drain. but per Happilly1986, are you using own modem router bought outside ? can cfm if i just anyhow buy one outside can just plug and replace ? what if i get VOIP modem router ... like the Motorola one from SH ? saw someone selling one on the net ... will i maintain my voice line also ? Just to verify, yes i am on M1 Fibre 100Mbps and my ONT is the white one Huawei HG863. Anyway if the RG is not optional (i.e. compulsory) then they wouldn't have asked me at point of signup whether i wish to rent from them $2/month already. But i don't use VOIP as i am still on the old analogue landed line. Give me the motorola VOIP model and i see whether i can check for you whether it works for your case i.e. support m1 VOIP. Edited February 1, 2013 by Happily1986 Link to post Share on other sites More sharing options...
Ysc3 Twincharged February 1, 2013 Author Share February 1, 2013 (edited) But i don't use VOIP as i am still on the old analogue landed line. Give me the motorola VOIP model and i see whether i can check for you whether it works for your case i.e. support m1 VOIP. but you dun have VOIP what ... what about the part of you saying that SH does VLAN tagging ... do they tag their modem routers so other telcos cannot use them ? Edited February 1, 2013 by Ysc3 Link to post Share on other sites More sharing options...
Happily1986 5th Gear February 1, 2013 Share February 1, 2013 but you dun have VOIP what ... what about the part of you saying that SH does VLAN tagging ... do they tag their modem routers so other telcos cannot use them ? ok, for the most part, M1 doesn't do VLAN tagging, that is true. HOWEVER, once you have both fibre broadband and VOIP, M1 have to do VLAN tagging so that the packets can be diverted correctly to the phone and to the computers/smartphones. In this case, i am sorry to say that you need the RG because the latter performs VLAN tagging. You could try to sniff out your own SIP address and do the VLAN tagging on your third party VLAN tagging capable router but server authentication over at Qala/M1 will make it hard to work. Link to post Share on other sites More sharing options...
Ysc3 Twincharged February 1, 2013 Author Share February 1, 2013 that means, i dun have to waste money to try liow .... Link to post Share on other sites More sharing options...
Pklim82 Neutral Newbie February 1, 2013 Share February 1, 2013 chey....... i tot typo...... chick from m1.... fb.... Link to post Share on other sites More sharing options...
Ysc3 Twincharged July 4, 2013 Author Share July 4, 2013 just got my last bill for my M1 FBB ... kenah $30 for termination of FBB and $35 for termination of the fixed voice line. what are the clauses of the newer contracts ? Link to post Share on other sites More sharing options...
Ysc3 Twincharged June 17, 2015 Author Share June 17, 2015 just terminated my SH FBB over the weekend ... paid a $32.10 termination fee. I dun understand why they want to "draw a snake and add legs" ... why should they charge a termination fee ?? if don't want to pay the fee, then have to continue to be with them until they close down ??? wonder what IDA thinks ? Link to post Share on other sites More sharing options...
Ysc3 Twincharged June 22, 2015 Author Share June 22, 2015 just terminated my SH FBB over the weekend ... paid a $32.10 termination fee. I dun understand why they want to "draw a snake and add legs" ... why should they charge a termination fee ?? if don't want to pay the fee, then have to continue to be with them until they close down ??? wonder what IDA thinks ? ... hmmm just got a call from SH .... dunno was it because I wrote to Today .... anyway, after talking to me on the phone, they told me will waive off the termination fee !! 1 Link to post Share on other sites More sharing options...
Little_prince Supersonic June 22, 2015 Share June 22, 2015 ... hmmm just got a call from SH .... dunno was it because I wrote to Today .... anyway, after talking to me on the phone, they told me will waive off the termination fee !! wah what letter you wrote? so powerful? share share leh. lol ↡ Advertisement Link to post Share on other sites More sharing options...
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