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Showing results for tags 'rescheduled'.
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I'm flying to KL for a short holiday soon, bought Air Asia tickets long ago. Few days ago received email and SMS that my return flight is rescheduled to more than 2 hours earlier, which means that I'll have to wake up very early to catch the flight back to SG, which is certainly a mood spoiler. I want to change to a later flight back to SG. There was a malaysia number to call and a password that is supposed to get me to an agent, tried calling but got error message 'invalid or incorrect password' after keying in the password. I'm sure I keyed in correctly. Tried the 'live chat' function on their website, but there was no one attending to me after a long wait. Have just tried to email them, hope to get a reply soon. Anyone had similar experience before? I flew by Air Asia once or twice before and had no problems with it. Think this might be my last time flying with them, flight can get rescheduled as and when they like? What if it disrupts our travel plans? And seems like no customer service provided. Ok don't remind me it's budget. And for those who are thinking about flying with them, may need to reconsider.
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- Asia
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