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I just went for my 1K servicing yesterday at MBM Wheelpower, and as I've only been to an AD service centre (Kah Motors), I wonder if my experience yesterday is typical of most/all PI workshops. I went to the reception counter, and was told to go to the workshop myself and look for their service advisor. So I was kind of walking about outside the workshop because everyone there is just busy going about their work and I had no idea who I'm supposed to look for. Finally a kind gentleman saw me looking rather lost and came over to help me. This is very different from my AD experience, because at the AD service centre, all I had to do was pass my service booklet to the receptionist, and they would send one of their service advisors out to me. No confusion whatsoever on my part. Is this typical of PI workshops, where customers have to look for service advisors themselves, or is it just this particular workshop? I have to say, I would much rather pay a small premium for the kind of service the AD workshops provide - online service appointments, cleaner and more spacious parking lots, free Wifi, more choices in terms of service centres, and no need for me to wander into their workshops looking for an advisor I do not know.